I initially thought this place was great, I love how lukewarm the pool water was, it was a welcome change from the cold cruise ship pool. Until this large, balding, with grey hair waiter ruined it for me: I got yelled at by big baldy for sitting at a table while wearing wet clothes. Mea Culpa, I know. But: 1) this is a resort with a pool, facing the beach. Expect your guests to be wet. Maybe use a seat cushion that is waterproof? 2) yelling at a guest? really? This guy should be working in the back, peeling shrimp and not facing paying customers! By what I have seen, there's not very many customers in this resort, and this is how you treat guests? I was motioned to sit by an area where I can eat; bless his heart he think i still want to spend money on this awful resort. Well screw that I lost my appetite and I'd rather not try their overpriced menu. Not only did I lose my appetite, I lost interest in the place and I just wanted to return back to the ship. All I am saying is not under any circumstances should you f*cking yell at a paying customer and embarass them in front of other guests! Period! There are diplomatic ways of telling customers when they are at fault, it's like this guy was raised in a barn, no common decency whatsoever. Some time later, saw baldy all chummy with white customers! So I can't help but feel discriminated!
After this incident I just realized how much of a snoozefest this excursion was. They have an infinity pool and that's basically it. They have nothing else to offer. Certainly not good customer service. I will never visit this godawful racist place again. And I will also leave a scathing review in this cruise ship's excusion page. read more