Called them after discovering we had heat issues on the coldest day of the year. Afraid that they'd…read morebe too busy to come that day, they ended up sending someone within 2 hours. Josh helped assess our situation, adjusted our burner that was operating at a higher level than where it needed to be, and gave us tips to avoid in the future. Tech came back the next day went above and beyond and helped avoid a major issue while also trying to keep our cost low. We were very impressed with their professionalism, helpfulness and dedication in a line of work where it can be very easy to get the opposite. Will be using them from now on!

Josh and Brandon provided excellent professional service to us…read more Brandon tuned our heater system for the winter. Brandon also installed our new Ecobee thermostats. Thank you both for your efficient and excellent service.

We had an amazing experience with Paul today! Our AC stopped working and the condenser was…read moremalfunctioning, and Paul responded immediately to our call. He was thorough, detailed, professional, and did not let any small detail escape during his assessment of the situation. We're first time home owners, so he was very patient in teaching us how to take care of our HVAC. His company's prices are also very reasonable, and most importantly, he's professional, kind, and we highly recommend him! Thank you so very much for fixing our HVAC!

Definitely top notch!!! I have only used Hannon for routine…read moremaintenance and service (luckily for me), but he was great!!! Returns messages quick...fair price...and VERY thorough, almost as if he was working on his own burner !! Flexible times too...I work mid-day, he was at my house before 7am. Would definitely recommend!!!!

Had an absolutely amazing experience with Max Heating and Cooling! My old steam boiler developed a…read morecracked heat exchanger, and Max Heating was prompt, informative, and willing to do the replacement during the New Year holiday. Dan and Sam have been stand-out with the depth of their answers to my questions. I appreciate that immensely as a demonstration of how much they care about the subject matter, and how much they care about ensuring I'm properly informed on what is happening. Sam and his crew were out all day yesterday dismantling the old boiler and installing the new one. They were friendly and engaged the whole time letting me observe the process. Sam called me over throughout to show me up close what had corroded in my old boiler, and to explain to me how it happened. He did the same during install of the new boiler to demonstrate all the critical aspects for maintenance--including letting me unscrew and rescrew a piece to practice for future cleaning. The new boiler is running smoothly right now. I feel like I understand its pieces. Sam even took an interest in diagnosing why my bathroom heating panel (which has never worked) wasn't heating. He cleaned out its vent and it has heat now. My cat is very happy to be warm right now. From the way Sam and his crew talked through all the aspects of the work they were doing, it was clear they take pride in the quality of the work. This wasn't just a job to get over and done with. And what's more, they did it for $2k cheaper than my competing quote. Max Heating and Cooling will be the first people I call for any plumbing projects I have going forward.

I would give MAX 6 stars if I could! Our central AC died at…read more1am on one of the hotest nights of the summer. The next morning I started calling a few places to see if they could help. I was brushed off, delayed, and ignored by all EXCEPT FOR MAX! They sent out two of the techs and within a few hours had my AC running again. Their price was reasonable, the techs were super competent and nice. I highly recommend them!

Al and his team did an excellent job replacing my old boiler and installing a new one and redid my…read morepiping all at a fair price, compared to high end companies that only want to steal your money. Reached out Saturday for a boiler replacement and got it done Tuesday! Very fast service, on time, and very prompt! Easy to talk too as most guys will just brush you off when you have questions, but Al did everything he can to reassure me what I needed and answered all my questions with no problems. Also want to mention he's available all day, responds any time of the day, and will make sure he gets the job done rigjt for you. My new go to guy for any plumbing work related, he's from worcester but also worked where I live in Woonsocket Rhode Island. Thank you Al for your service again, looking forward to working with you again!

As someone previously in the home energy and sustainability field, I get asked often about our heat…read morepumps and I am constantly telling people to avoid this company. NE Ductless installed our heat pumps in 2021 and it's been one problem after another. Our air handler was faulty from the beginning and needed to be replaced immediately, they were not responsive to requests to inspect the system two years later and troubleshoot why it wasn't able to keep up in the winter months, and we subsequently had a subpar service visit from them. I knew I was really done with them when I identified that they used a product in my install that is prone to corrosion and refrigerant leaks, and they refused to do anything unless/until a leak occurs. Now, I've had a major leak into my bedroom from the air handler and it was discovered that there were several things NE Ductless did incorrectly during the install that caused the leak (including an improper joint transition in the drainage line that was kinked and caused the system to back up, drainage parts that hadn't been installed, and a drain pan that was noticeably pitched instead of level as it should have been). The company who came to fix it was really shocked at how poor of an installation it was, and of course these things were not noticed when they came for service less than 2 years prior. When I let NE Ductless know, I got a defensive email back. This company does not stand by its work and its customer service is atrocious. Run, don't walk.

I rarely leave negative reviews, but this experience warrants one so others can make an informed…read moredecision. Boston Standard sold and installed a brand-new heat pump HVAC system for my home, representing that it was properly sized and appropriate for the unit. The installation itself appeared to go smoothly, and cooling worked as expected through the summer and fall. However, once winter temperatures arrived, the system failed to perform. For 16 consecutive days, my family was unable to get our home above 63°F, despite repeated assurances that the issue had been resolved. Our infants slept in sweatshirts and we relied on space heaters during that period. Over those 16 days, Boston Standard made five separate service visits, each time diagnosing a different root cause: - First guy reset the system then told me it was working like normal - Then, second guy diagnosed an electrical/wiring issue and said that was fixed - Third visit was improper airflow causing the gas to blow out - Fourth was faulty sensors and a replacement control board - Finally, they resolved after troubleshooting live with the manufacturers support where they had to rig the control board wiring in a confusing way  Throughout this process, communication was inconsistent. At various points I was told parts were needed, then that they were not. I was repeatedly told the system was "fixed" when it clearly was not. Escalation was difficult, and it took multiple attempts over several days to reach a service manager Joe Trainito. The most troubling part is not that there was an issue, but that Boston Standard did not fully understand how to install or configure the system they sold me. From a homeowner's perspective, it felt like troubleshooting & training was being done live on my house, at my family's expense. Several people at the company acknowledged that they were having widespread issues with these new installs. When I asked what they would do to make this right, the primary offer was a 10% warranty extension, which was not meaningful after a prolonged failure. A request for a partial refund was met with an offer of $1,000, less than 4% of the total project cost, despite the system being unusable for heat for a significant portion of the winter. This was a full, ground-up HVAC replacement that should have been correctly designed, installed, and supported in the first place. Unfortunately, the experience fell far short of that standard. I cannot recommend Boston Standard based on reliability, execution, or post-installation support and will not be using them again.

I met many plumbers in the past but I liked Evan Ryan most. He was sincere and had a good attitude…read moreas a plumber. Not only that he did excellent works when I was in emergency situation. I highly recommend him.

Our heat was out. I called the office at 10:15am. It is now 12:40pm and my heat is fixed!! Staff…read morewas polite and friendly. I couldn't be happier.

I made an appointment with Jim to show up at my house today for an estimate on a air conditioning…read moresystem. This was the conversation Me - Are you able to come and look at our system and give us an estimate Jim - Sure when would you like me to come Me - as soon as possible Jim- just say when and I will be there Me - how about tomorrow Jim - will after noon work Me - how about in the morning Jim - just say when Me - how about first thing Jim - okay between 8:00 - 10:00 Me - I just called at 9:56AM and asked if he was on his way Jim - oh let me check the calendar - oh ya there you are - I'm obviously not going to be there now I've had phone call after phone call this morning Me - so you're no coming Jim - well how about if I come after noon Me - Don't bother coming at all DO NOT CALL THIS COMPANY. Completely unreliable and complete disrespect for my time or my schedule

I called today to become a new customer and was refused because I live 10miles away. They stated…read morethey don't like coming into that city even thought I said we have parking behind the house. He goes on to say that they try and get people who live close (didn't think less than 10miles was a big thing) so they can get more jobs in a day.

Paul and Lisamari Johnson run an extremely reliable and organized heating business that promptly…read moreservices all your needs. Paul and his staff are very knowledgeable, communicative, and honest in their work. He recommended and installed a new boiler system this summer for my 1941 home. As promised, Paul returned to service it and to make sure all was running within my home once the heat kicked on this fall. I have never been disappointed with the prices or work by Johnson Heating. I would highly recommend them to my family and friends.

My hot water heater was not working so I called Johnson Services (after being referred by a…read moreneighbor) and Paul came to evaluate the problem within the hour. We needed a new hot water heater and the work was done the next day. They were prompt, professional, friendly and provided excellent service. Paul adjusted our water pressure when we told him it was lower than normal. I highly recommend Johnson Services for your plumbing needs. I will certainly use them for all of mine.