I'm sorry to say the owner retired and sold the business to an out of state private equity firm…read morethat specializes in auto body repair shops. I brought my truck in and they wouldn't even look at it until a week later with an appointment. I've heard horror stories from two other car owners with their cars sitting in the lot for weeks with the work not even started. I'm following Shaun to his new shop, Port City Collision.

got super scammed by this place. had a bunch of work done, the long-time manager at the time was…read moredisgruntled and on his way out, I believe our job was one of the very last jobs on or near his last day. he also took another employee with him to start his own competing body shop. that employee is the one that did the work, they lied about the work they did and it lasted less than 6 months and it now looks like it did before the work. this place is a scam. I've called twice and never had my call returned.

After paying the required $20 appraisal fee (cash; no receipt) at the office, the appraiser glanced…read moreat my car and said, "this will be expensive." After a 90 second visual inspection, I received a detailed computer printout by email with itemized repair estimates, along with an invitation to ask questions. My simple question about a self-pay, simpler repair went unanswered.

Everything went well! They do beautiful work and are a pleasure to deal with…read more They were extremely helpful and Nick, the manager, is extremely knowledgeable.

Quality work & half the price of the body shop I regularly worked with. This place came highly…read morerecommended, could fit me in right away with a quote and get the work done quickly. This is one of these great local places where there are no frills & direct customer service from the guy who's doing the work.

Having my SUV repaired at Portland Collision was an absolute nightmare. The repair was a disaster…read more I called the shop and one of the managers agreed to look at the repair. Once they saw the shoddiness of the repair, they seemed embarrassed and promised to make it right. After another week with the SUV they were unable to produce quality work. I informed my insurance company of the awful repair and Portland Collision's failure to correct it. They agreed to have Moody's in Scarborough estimate repairs. Moody's had to replace parts that were not even damaged in the accident because Portland Collision tried to force parts together improperly. They even had to replace parts Portland Collision replaced. Both taillights had been broken, they reused the old decals, painted over damage on the bumper, and glued broken parts instead of replacing them. Portland Collision should not be in business and I hope my insurance company drops them as a preferred shop. They lack attention to detail and try to get you out of the door by saying their work is guaranteed. Guaranteed or not, there is no excuse for the bad repair work completed by this shop. I would never trust Portland Collision to repair a vehicle.

They were very nice but after a week with my car couldn't diagnose a problem that the 2nd place I…read morebrought it to after less than an hour. They also forgot to do one of the things that I asked them to do. Wasted my time and money and won't be bringing my car back ever again.

I took my car for an estimate. Alex gave me a price and we agreed on a date to bring it in. He…read moregot the car back to me 2 days early, the workmanship was excellent, he took the time to eliminate a few minor scratches that were not part of the original estimate. Very happy I found this place. I will recommend to others.

They did excellent work at a reasonable price and finished when they said they would. Add in their…read morefriendly service, and they earn an unqualified recommendation.

Quick friendly service. Went in for an estimate and they fix it right then. Dent is now…read moreundetectable. Couldn't be Happier.

Norm does fantastic work! He really is a magician in removing dents. I've brought several cars to…read morehim and have been amazed at the results each time.

I was rear ended very badly and my car (2020 Civic) needed a lot of work (rear bumper and quarter…read morepanel/unibody). Mike was professional, expert, and communicative. He went above and beyond and I am very appreciative. My car looks perfect and feels just like it did before the crash. The process of communicating/coordinating with my insurance was also seamless. I am very glad I went here and not the DRP. I highly recommend this place, and I hope that small, honest, independent shops like this continue to get the business and recognition that they deserve.

I was involved in an accident and needed to find an autobody place to get my car fixed. I looked up…read more'auto body Portland' and Mike's place was one of the first results. I called him and he picked up immediately, and was very nice, personable and professional. I've never dealt with a car repair this big myself and he answered all my questions and really made the process so much easier. He also was in communication with my insurance agency and honestly, did a much better job than they did at updating me on what was happening with my car. He got the job done quickly and I was SO happy with the result... He is great and the real deal, 100%. Will recommend to everyone I know.. Thanks Mike!!

They communicated clearly and regularly, worked well with my insurance company, got the work done…read morewell and efficiently, and were generally congenial and competent.

I have known the owner Dave for twenty plus years. He handles all of my families vehicles with care…read moreand financial prudence, and he fights properly for your position with the insurance adjusters. Good guy, good service, and quality work. 4 stars, recommend.

I brought my Tesla to Moody's Collision for repairs, and when I picked it up, the first thing I…read morenoticed was a large crack in the glass roof that absolutely wasn't there when I dropped it off. I immediately called the garage the same day and took photos to document the damage. Here's the kicker: two separate adjusters confirmed there was no roof damage noted on the intake forms when the car arrived. Even Moody's own intake documentation doesn't mention a crack. That should speak volumes--if the damage existed when I brought the car in, it would've been documented. But it wasn't. When I spoke with "Chris," who handles Teslas at the shop, I explained that I didn't think I should be responsible for a deductible on damage clearly caused while the car was in their care. Instead of having a conversation, I was dismissed with a sarcastic "sounds about right," as if my concern wasn't worth his time, and I was just going this the money. It felt incredibly disrespectful. This isn't just about a cracked roof--it's about accountability. Accidents happen, but when a business won't even acknowledge the possibility that they caused damage while your car is in their hands, that's a serious red flag. I'm now forced to pursue legal options to recover the cost of the damage. If you care about your vehicle--and being treated with basic respect--think twice before trusting it to Moody's Collision in Bangor ME.

Brought my car in a few days ago with a minor scratch issue. I have a Porsche which some places…read moredon't want to deal with. They resolved the fix that day, and the customer service was amazing. Based on my experience, I would recommend this company to anyone. Thanks for your help!!!