The staff and Doctor were all very nice and polite. The office was very clean and even had a beautiful view, which I really appreciated. Unfortunately, those are the only nice things I can say about my experience.
I recently acquired dental insurance for the first time in years and was excited to visit, expecting to likely hear bad news. I had several cavities and was quoted for a few hundred dollars' worth of work in 3 appointments aside from my cleaning. These things are to be expected, I was not surprised, although a little disappointed. It is a stress for me to get time off work so I scheduled my first appointment for my cleaning about a month later.
I showed up for that appointment, waited as a return patient for about 30 minutes. While I was waiting, a man came in without an appointment saying that his tooth was killing him. He went in ahead of me, which is fine. Once they took me into my room they started prepping me for 3 fillings. I was surprised as it has been several years since I've had my teeth cleaned and asked why my appointment had been changed. The hygienist advised me that the girl who does their cleanings wasn't available so they wanted to do the fillings first. It seems to me like the cleaning would be important before covering a tooth, but I trusted the professionals who said it didn't make a difference.
Apparently they had 2 more "emergency" appointments walk in thereafter. I sat for about another half hour before they gave me my first shot of Novocain. The shot was incredibly painful and I winced. The doctor looked at the needle after he took it out of my mouth and said "Oh wow did that hurt that much? This needle is kind of dull, let me try another one." About every 20 minutes, the dentist would come in and give me another. After my 4th shot of Novocain, I wondered what was going one. A woman came in and told me maybe I should reschedule my appointment. My whole face was numb and I had already requested the time off work so I said I would wait. About 20 minutes later, Dr. Kumar came in and started drilling, but it still hurt. He gave me another shot of novocaine. He said they would be doing 2 fillings instead of 3. I wasn't happy, but when I left I scheduled another appointment for the next few fillings. In addition, I was charged a higher price than I was originally quoted.
For about a week, I excused the pain (which I didn't have prior to the fillings) as normal. When time came for my next appointment, I received a call from the office advising me that they had another walk in emergency and if I came at my scheduled time, they would only be able to do 1 filling. Again, I had already scheduled time off work and was still in excruciating pain from the original fillings, so I asked them to cancel my appointment. I have no intention of returning to this office.
2 months later, I still can't chew on the right side of my mouth and my teeth are hyper sensitive to hot and cold. I had absolutely no pain prior to this procedure. I spoke with a hygienist I know who works in pediatrics and she said the amount of Novocain I was given before the procedure was inappropriate. read more
