The man at the front desk tried to charge me $37.22 for a key copy that was $25. I called him out on it. I said, I just handed you a slip from the back that said $25, how could it be $37.22. He paused for a moment, and said, Oh, $25.22 Make sure you pay attention as you pay. It was my first time there, and definitely my last. read more

He helped me fix a couch leg that I haven't been able to fix for weeks. So appreciative!

Walked in and asked what shelves I could find rope, duct tape, and a few bags of lyme. After a puzzled look by the staff I laughed and asked for some items I needed for a few home repairs I wanted to do. Helpful guy who showed me what I needed. I think he just wanted to get me out of there. Maybe my opening joke didn't go over too well? Decent local hardware store. read more

S & V General Supply - Hardware Stores Near Me - New York, New York

Brought in a lamp for rewiring - this guy is a cheat! He just changed the external wire and left all the old wiring inside the rest of the lamp, reconnected everything together very badly, mangled the lamp and overcharged us on top! So my electrician spent his time trying to get it to work and in addition to paying for his time, I had to replace the dimmer (issues caused by defective wiring in the lamp). Thinking of reporting them to small business bureau. This place is a fraud! Update - just spoke to them. They lied that they told my husband that they weren't going to rewire to the light sockets (he said they never said that) and that they spent 4 hours on "that thing" - takes 5 minutes to disassemble the lamp! Fraudsters and rude on top of that! His comment on the phone - "why didn't you do it yourself"! I should have tried - would have saved $140 in their "services" plus the time I paid the electrician plus the cost of a new dimmer!! Avoid at all cost!!! read more

S & V General Supply - All the old wiring is still in the lamp - so much for "rewiring" job! - Hardware Stores Near Me - New York, New York

Absolutely excellent customer service! Staff is very friendly - I recently moved to the UES and needed a few things for my new apartments. Locks, keys etc. - The staff helped me and explained everything to me so it made the process actually enjoyable and smooth. The aisles are filled with anything, everything and more then what you would expect to find at your local hardware store. I highly recommend this hardware store! read more

I sent this by email to the owner after this happened, but since they didn't think anything of it to respond, posting it publicly. Today (Feb 25) I was in your store at about 10a and this was my experience. - I stood at the register for at least five minutes with two of your employees looking at me several times from the aisle with no move to assist. I finally said can someone help me and he made me come to him. - I saw that he wasn't wearing his mask over his nose so I backed up. He said "don't be scared" and I said I'm scared of people who after a year of a pandemic refuse to wear masks correctly. To which he replied that he's sick of wearing masks. - I told him everyone is but that people are still dying. And his response was to remove his mask completely. - I left the store when this happened and I will never come back. And I recently bought an apt in the neighborhood and need a lot of work done. But that shouldn't matter. Your employees need to be better trained. read more

I have been going to this store for many years. It's always the best experience with stuff that works there. Very professional and friendly. Also, I always find what I am looking for at the best price in the store. I would definitely recommend everyone to shop here. read more

I was walking around looking for a place to make a copy of a set of keys. As anyone with mul-t-lock keys knows, those keys look reaaaaally hard to copy. In actuality they're not hard to copy, but you do need a special machine to make them. After walking into multiple hardware or key copying shops along E75th and 1st Ave and being rejected, my friend and I were ready to give up. Then I saw a BIG sticker on the window that said Mul-T-Lock. Hallelujah! Walked in and asked them how much it would cost. It was $10 bucks per key without some sort of "certificate" showing that I actually purchased the lock, probably, and would be less per key if I had that certificate (although I didn't ask how much less). They made the copy of two Mul-T-Lock keys and a regular cut key ($2bucks) in about 5, 10 minutes and they work perfectly! Not only that but they seemed to get a lot of customers walking in just to get keys copied (one was there when I arrived and three more arrived while I was there). The guys making the keys were pretty knowledgable too (One of them picked up another guys key, looked at it, and asked "Is this for a bolt lock?" Of course he was right). 4 stars for quick and knowledgable service and keys that actually WORK Revisit? If I ever need key copies read more

Just moved in to the neighborhood and needed some basic stuff for the apartment. This was the first place I saw so I decided to try it out. It's a little mom and pop shop, which typically means great customer service right? WRONG. The workers are so damn rude. They all just have this disgruntled-"I don't really care if you need help" attitude. The owner just sits in the front desk chatting up his buddies. Oh you're in line and want to pay? Too bad, lemme finish this conversation first. They made copies of those unique apartment keys without any questions which apparently others don't. But I'd rather go across the street to Rainbow for probably more selection, better prices, and more importantly customer service. read more

Good old fashioned hardware store. Personalized help and servuce by knowledgeable people.

STAY AWAY. Honestly wouldn't even give one star. Owner off this store is super Rude and disrespectful. Over priced and not accommodating. Go across the street to rainbow. Better prices and much nicer. read more

Honestly surprised to see this place have such bad reviews. I live in the neighborhood and they've been nothing but helpful each time I've needed a local hardware store. Definitely would recommend for quick fixes ;) read more

I usually make it my business to use local stores whenever possible. As they say, no good deed goes unpunished. I used the store recently and the manager/owner was very rude. The store made a mistake with something that I bought and when I went to exchange it, the owner denied they made a mistake with the order. Even after I showed them their error, he still refused to acknowledge the mistake. There are too many nice store owners to use this place. read more

These guys of been helping me keep my store open from a hardware perspective ever since I opened. They are always helpful and have expertise at some of the other hardware stores in the neighborhood do you not have. I highly recommend these guys if you need hardware or hardware related items ! read more

This must be the single worst hardware store in the nation. Rude beyond belief. The front desk guy goes out of his way to be difficult, nasty, unresponsive. He's as lazy as any human being can be. True Value should shut this outlet down. Tweeting about this pathetic operation, too. read more

I'm really confused how the guy at the counter has still been in business after this many years. Every time I go in this store I get the worst vibe and experience ever, and I just walk away feeling ripped off. He's so nasty and unhelpful. It's such a chore for him to do his damn job and help me out. read more

This a great hardware store that carries pretty much anything you need. It can be busy there and you may have to wait a little for help, but the staff is friendly and very knowledgeable. That's one of the reason you may have to wait. They help you even if you don't know what you need. I go there frequently for the building I manage. read more

DISHONEST BE WARE!!!!!!!!! Be careful when handing them a $20 bill, I got short changed. The total of my purchase was $9.79 I gave the Cashier a $20 bill and got .21 change, he didn't bother to put the bill on top of the cash tray sidewise, like many places do now a days, instead he pulled the cash from my hand a quickly slipped it into the $20 slot and clipped it down, gave my change very quickly and shut the drawer. When I told the Cashier I gave him a $20 he opened the cash till and pointed to the $10s. I knew an argument wasn't going to get me anywhere with this man, and I wanted to make it a stress free day on my day off from work, so I left. I know I only had $40 in my wallet when I went to the store, since I checked before leaving my Apt. and this was the first shop I went to to run my errands, so I know I didn't make a mistake! I been to this shop over the years, but now they've lost me as a customer for good. I'll go to ACE across the street instead. Very short-sighted, not worth a $10 gain! read more

Tiny store, meets basic needs for home improvement. Low score for business practices. Items marked up 3-4x during the hurricane, bought a flashlight which I checked online later; retailed for literally $30 dollars less. Any store that marks up items to take advantage of customers during an emergency is one I will never shop at again. You are better off going across the street to Rainbow or if you have time Home Depot. read more

Stopped in today around 11am to pick up some white spray paint. As I walked in the man behind the counter did not greet me or ask if I needed help and just starred at me and continued on with his conversation with 2 other men. I walked directly to the spray paint (didn't really need his help anyways) and began looking at the spray paint behind the glass. I kept hearing the man behind the counter and 2 other men on the other side of the counter go on and on about whether they would have sex (they used a much vulgar word) with an ugly girl or a girl with a hot face, busted face, fat butt (mind you the language was much vulgar) This went on and on and they were so loud that I felt like they wanted me to hear and join in. I was so deeply disgusted and disturbed I ran out of the store not comfortable to get my spray paint and take it to the counter where they were. It's one thing for customers to be talking like that but the man behind the counter was talking just as horrible as they were and it was just extremely disrespectful and made me so uncomfortable. How horrible to walk into a store like that. Shame on this store and wasting my time on piggish garbage! read more

Don't expect a warm smile and hug when you walk in, but if there's something you need to get a job done at home they probably have it and can help you find it. The small store's shelves are packed with every possible thingy and whozamawuzit. read more

Professional and knowledgeable service. I always rely on them for household items. Highly recommend.

Best hardware store in town, knowledgeable staff and practical products from a bolt to a wrench. Prices are fair and inventory in vast. I have lived in this neighborhood for 20+ years and have never had a construction issue this store could not help me with? Andy M 77th street ... read more

I'm glad this store is near by because they are a great store. The people who work there are very friendly and helpful. I recommend this place to anyone who is looking for a good buy and a welcoming atmosphere. read more

Rude, rude, rude. I went in to buy some rosin paper a few weeks ago, which was badly overpriced, and the surly attendant made it feel like he was doing me some kind of huge favor. Today we went by with a rewiring issue (we had heard they were very good at fixing things, but this has not been our experience) -- not only did the guy not even look at what was going on, he waved us away, essentially as a dismissal. Good thing Rainbow is across the street as I am never going back here. You can keep your overpriced attitude. read more

A terrible experience! I'm all about supporting local and family owned businesses but these people deserved to go out of business. The employees working there were rude and unmotivated, good luck trying to get their attention. Every customer that walked into the store were automatically labeled as incompetent. The prices were high, the inventory was disorganize and super cramped. Do yourself a favor and go someplace else. read more

These guys are great. My Dad and I renovated my kitchen (a total gut job), and I was at S&V every day during the project getting all sorts of random supplies. I was continually amazed by the wide range of products they have, from general hardware, to plumbing, electric, to construction materials. More than once I found a product there that I couldn't find at Home Depot. The prices are also reasonable, and they offer free delivery at a relatively low purchase (I think ~$30). There were always a lot of people there to help, always friendly, patient, and helpful. Sometimes other hardware stores give you a hard time as a young woman, but I never had that here. This is my go-to hardware store. read more

Great pricing and quick service for the Upper East Side. I called several locations and S&V had the cheapest prices for what was a 15-20minute job. I was able to get the job done the same day. They are also opened late so it's great if you need to get things done after 5pm. read more

Stopped into S & V to buy a specific screw for a bathroom appliance. The man with moustache at front desk did not seem interested in helping me and sent me to the back of the store to see a sales person. After waiting 5-10 minutes, the sales person sent me back to the front desk where the man with moustache told me to go talk to the sales person again. All I needed was a screw, which would've taken 30 seconds of their time, but they did not even attempt to help me find the item. When there is a Rainbow Hardware store across the street, you would think that this store would make more of an effort with customer service. They didn't even appear to care when I left - and at that time, I was their only customer in the store. I went to Rainbow and was helped as soon as entered without any attitude. read more