We had a great experience buying a mattress and box spring set at Big Red Appliance and Mattress…read morestore in Milford. A knowledgeable employee listened to our requirements and then walked us through all our options. We purchased a set that met our needs perfectly, got a fair price and secured delivery as well. This store is big and fairly new - though they had been operating for a few months without their sign in place, so they are not brand new! The sign is up out front and they are ready to go. Both gentlemen we spoke to (one of them was Big Red) were very personable and helpful. We didn't need appliances but they have a big selection and can order items not on the floor as well. Check them out!

I've been looking for a specific microwave GE brand I stopped in and the salesman Joe was very…read moreknowledgeable and help me out. Luckily they had one downstairs and I took it all the way out to my car and put it in the car like I asked. Couple weeks later after I got to installing it I had a couple questions about installing it and so forth I called down there and spoke to Tim and he was very friendly and very knowledgeable about appliances. They have a vast range of mattresses washer and dryers a little bit of everything I will probably be stopping down there to buy other things in the future I like supporting local.

This was my go-to for appliance purchases for years, however, we recently purchased an LG…read morewasher/dryer. The dryer needed to be set up to side vent, so I paid extra for them to do it. Well, they broke the side venting kit and left my dryer venting to the inside of the dryer itself! A huge fire hazard. As I was trying to connect it back myself I noticed quite a bit of lint, so I pulled the pipes out just to find that my new LG washer/dryer was a used model. Update: Lee & Jack's eventually agreed to replace the unit.

Great people, great prices and professional delivery and installation. I have shopped here…read moremultiple times and their prices cannot be beat. Their delivery area is vast, for a small shop in Batavia. But, their pricing, as I said, just can't be beat. If you need appliances, give them a look first.

We got my engagement ring here. Great price and excellent customer service. Personal touch and the…read morecraftsmanship that goes into the setting of the diamond is unbeatable. They took great care to find the perfect round solitaire that matched our needs and made sure we found a diamond that we'd love! Wish that they were more present on social media! A local gem!

I called to ask about services, I thanked the man for answering my question and was about to ask…read moreanother when he just said "bye" and hung up on me. Their customer service is extremely lacking and I didn't even have a minute long conversation.

I had a part with a filter that I have been unable to insert. Took it in for assistance. I was…read moregreeted immediately. Told them the problem and the gentleman took the part and filter and inserted. Then asked if I wanted to toss the packages. I liked that they focused on assisting me rather than trying to pry money from me.

Made a call for a service request over a week ago and never heard back after multiple follow ups…read more Will have to take my business elsewhere.

Susan and Roger were wonderful in handling my online auction. They take their time to organize and…read moredisplay all items. The number of pictures and sizes of items is so helpful to the bidder. They are very professional and caring and I highly recommend them. Don't think twice if you need an online or at location auction to notify Johnson!