Very Pretty and clean building. But I had a very disappointing experience at this location on…read more8/30/26.
I arrived at approximately 2:50 PM and was told by a front desk associate that my appointment had been canceled because I supposedly did not respond to a text message or phone call regarding moving my appointment to an earlier time. I explained that I had never received either. She then stated that, on their end, the text showed as "read," so they proceeded with canceling my appointment without receiving any actual confirmation from me.
I showed her the most recent text I had received from SEV, which was regarding completing my forms, which I had already done. After seeing how understandably upset I was, she told me they could squeeze me in.
Unfortunately, the experience did not improve from there. The nurse who performed my treatment was not pleasant or welcoming and provided very limited information. Given the confusion and frustration surrounding my appointment, I would have appreciated some reassurance, professionalism, and basic bedside manner. Instead, I felt uncomfortable and rushed, as though I was simply another number. Additionally, an area of my forehead appears to have been missed due to the headband I was instructed to wear during the procedure.
At checkout, I was told their payment kiosk was not working, so a payment link would be sent to my phone. The link never arrived, so it was eventually sent to my email instead. At that point, I asked the front desk associate to confirm which phone number they had on file. She read the number back to me, and it was NOT my phone number. She then corrected it.
What makes this especially frustrating is that SEV had previously been able to text my correct phone number regarding my forms, yet when they attempted to contact me about modifying my appointment, they were apparently using a completely different number. Despite contacting the wrong number, they canceled my appointment because they claimed the message showed as "read."
I find it completely unacceptable to cancel or change a patient's scheduled appointment without actually receiving confirmation from the patient especially when the office was contacting the wrong phone number.
The entire experience was handled poorly and lacked the professionalism, courtesy, communication, and bedside manner I would expect from a medical aesthetics practice. I left feeling uncomfortable and disappointed rather than cared for as a patient.
The price was fair and the location was aesthetically nice. Unfortunately, based on overall experience, I will not be returning to this location.