Such a pleasant and uplifting treatment at Laser Away Roseville! From the staff greeting and welcoming me to the care and time taken by the Nurse Susie it was a great experience from start to finish! I definitely recommend this premier location. read more

At first, things were going well...until I decided to take a few days to think about everything I was told during my consultation. Then there was the follow up call, text and email. I had to take a sudden flight out of state to deal with family stuff, which I shared with Tara. You would think or assume that meant space. NOPE!!!! I had to finally send this: "Given my current situation with an ailing parent, scheduling a laser appointment is not something I can prioritize right now. I was hoping for a bit more understanding and space during this time. The continued outreach is a bit much." Absolutely sad that I had to send this via text to her. That's when I knew this was all about the sales and made me question truly how effective the treatments were. Way too much pressure to purchase the package while dealing with family stuff. read more

I have gone to the Roseville location since 2021 and have spent well over 10K with them. Now the service has gone downhill fast. Below is the email convo with the director simply put it's been 4 weeks and I still have not received a partial refund. Another issue that the front staff/phone staff are being trained to dodge referring the customer to Rafla. You can't reach her as they dilbertly constantly say she is busy, in a meeting, not there ir whatever. Then I was just accused of being harrassing and told I was cutting Nico off when I asked simply not in a yell or anything who is in charge when Rafla is not there. All of a sudden Nico switched as if I did something to her to create a false narrative when from the beginning of the call I told Nico I was not going through the story with her and only wanted Rafla's bosses information which was refused over and over as I told "I already told you Rafla would look into this, what else do you need". What customer service. Nico you insert yourself in something then can not handle it when you are being pressed to do your JOB and provide customer service! Simple as that. Let's see that will happened. I filed a BBB complaint as well because I am not going to allow this generation to create accustations that are absolutely not true. Rafla Mahdi rafla.mahdi@laseraway.net Thu, Jun 4, 10:42AM (13 days ago) to me Hello Cindy, I hope you're doing well. I am writing to confirm the refund of your CoolSculpting package, as well as the application of a portion of the remaining credit toward maintenance treatments for your previously treated laser hair removal areas. These adjustments should be reflected in your profile within the next few days. Once the process has been completed, I will be happy to send you a receipt and confirmation for your records. Rafla Mahdi rafla.mahdi@laseraway.net Thu, Jun 4, 10:47AM (13 days ago) to me To clarify we will be exchanging it for 70% maintenance pricing: maintenance for legs with free brazilian and underarms , as well as adding lip/chin and neck! read more

Buyer beware. I would not recommend cool sculpting for these locations. You pay thousands of dollars and then they never have availablity to do the appts. Because the appts are so long they don't have many slots for customers. Mine just got canceled today after waiting over a month for an appt cut to a nurse calling in sick. The next available appt is end of July..... just ridiculous. If I could get a refund and go somewhere else I would. read more

I'm very sad to say I just had a very unpleasant phone call with a woman named Linda. I was calling to get a consultation to figure out pricing and package deals. I had already previously called around to other places and everyone's pricing was about the same. I was absolutely going to go through with laser away until the end of my phone call with Linda. As soon as I said, I would give her a call back after I finished calling other places to check other places she got very angry and her tone completely changed. Now I will be going to revive med spa instead. Super unpleasant. read more

I have come to laser away in Folsom/Sacramento, and everywhere I've gone everyone is super friendly, and the nurses that have assisted me with my Botox, lip fillers and laser hair removal have been very professional and done a great job. They run a lot of really good specials, It's almost impossible to find good places that do a good job with Botox that's anywhere near $10 a unit. Most places are like $13-$14 a unit, even though the cost of Botox has not increased. I also like the fact that everyone that works Behind the counter in the back on clients are all nurses. I've been to some med spas where the women were not nurses and they were giving Botox and injections, using lasers, etc. While I will admit sometimes the sales aspect can feel a little bit pushy, I just try to handle that as graciously as I can lol. Definitely recommend read more

$4,000 Wasted, Outdated Machines, and Horrific Customer Service! Do NOT, under any circumstances, waste your hard-earned money at LaserAway! I spent $4,000 on an 8-session package, and this experience has been a complete nightmare from start to finish. Here is the absolute truth about this place: Outdated & Useless Machines: This was my second round of laser treatments, and I got absolutely ZERO results from their ineffective, outdated equipment and systems. My $4,000 was completely wasted. Horrific & Irresponsible Customer Service: Their customer service is completely irresponsible, and reaching them is practically impossible. When you call, they transfer you to a hundred different people, pass you around, and finally say they will call you back. If you miss their call, they will never answer again; it goes straight to a voicemail that they deliberately keep full so no one can leave a message. Unethical Business Practices & Pure Unfairness: I tried multiple times to resolve this privately. Out of my 8 sessions, I didn't even use the sessions for my arms. I offered to completely give up my arm sessions if they would just switch them to the rest of my body and give me a few more sessions so the treatment could actually work. They wouldn't even do that and simply said, "No, we can't do that for you."It is deeply unfair that a customer is willing to go this far to cooperate, but in return, they have the absolute audacity to try and sell you 3 more sessions for $600! Trying to squeeze more money out of a completely unsatisfied customer instead of fixing a failed treatment is the most shameful thing they could do. I am sharing this so that at least you don't make the same mistake and lose your $4,000. Avoid this place at all costs! read more

The head nurse Lee is so sweet and so kind. Gentle hands, and so knowledgeable. I feel safe and taken care of with her!

Unethical business practices and TERRIBLE customer service. I purchased a package for tattoo removal. After one of my sessions I was informed that I had been "over-treated" due to a billing error on their end and was assured by the manager that because this was their error, I would not be responsible for additional payment. I was prompted to purchase additional sessions because my tattoos were still quite prominent. I agreed and purchased several additional sessions for almost $500. I was assured that this would go towards future seasons and not be retroactively applied to the additional sessions I had received due to their billing error. Fast forward to my first session of the new package - I was informed by their receptionist after my treatment that because there was a "billing dispute" I would not be allowed to book any additional sessions. I explained what happened and asked to speak to a manager. I was told no one was available and that I would receive a call back within 3 business days. I never received a call. I called the Roseville location 3x and was promised a return call back by the end of the business day or, even worse, I was left on hold until I finally hung up. So I resorted to calling their corporate office. I've called 3x and been promised a call back each time - well it's been a month and still no call back. I will never do business with them again and will post reviews wherever I can warning potential customers to beware before deciding to use their services. The Roseville location had multiple RNs leave (at least 5 during the time I was receiving my treatments) which should tell you something about the way they run their business... their front desk staff is rude, unprofessional and dismissive. If I could give zero stars, I would. read more

I purchased a laser hair removal package from LaserAway in early 2023 after visiting my OBGYN for a painful post-waxing ingrown hair. She asked if I had ever considered laser hair removal, pulled the leg of her scrubs up to her knee, and said: "Feel my legs, I haven't shaved in 6 months!" No joke... and the rest is history. As the year comes to a close, I've completed 5 of 8 sessions and am already seeing such great results. From my initial phone call with Sunshine, to setting up financing with Ally, to the beautiful gals at the front desk who calmed my nerves before my first appointment and make me feel welcome at every subsequent visit, to the kind and knowledgeable treatment nurses... the entire process has been first class! Cosmetic procedures can be tricky, and results variable, especially laser hair removal. Is your hair coarse or thin? Light or dark? Is your skin fair or tan? Sensitive or not? Even as a pretty ideal candidate (dark, coarse hair + fair skin) who follows aftercare instructions religiously, my skin is still so oddly sensitive that every treatment leaves me with a pretty severe case of folliculitis, aka laser bumps. They go away, but it makes for an uncomfortable 5-7 days after treatment. The LaserAway nurses have taken this really seriously by having me come in for a follow up exam, taking photos to add to my profile, calling me in the days after to check in, etc. I recently moved out of the area, and am still making the 90 min drive to Roseville because I trust LaserAway and am seeing the results I want. Happy & hair free, here! read more

I started my treatment in the a different location so I had already experienced the level of customer service that other locations offered which was excellent. Coming to the Roseville Location, I expected the same level of service. Every single time I went to this location, 4 times total they were always running 30-45 min behind, the final straw for me was when I had to leave because I was going to miss my movie (I had theatre thickets for the movie theatre at the mall) and the receptionist said she would talk to her manager about a discount or something because even she realized they were always late with me and I never got it. The next time I came in they were late again. It's a waste of time and inconsiderate to the paying customer. I have not finished my treatment. read more

You also need to be concerned with the machine. Did they buy it straight from the manufacturer or is it refurbished ( they should never buy refurbished as this is where you'll have issues) and are they constantly keeping up with the updates? You have to make sure they have the FLX platform!!! Only go to a doctor not a MedSpa! HUGE RED FLAG if they say buy one get one. If they have a new machine with proper platform, updates etc you will not need another one for years!!! They had the settings way too high and melted my fat and therefore there was no tightening whatsoever. When the settings are too high it hurts so bad as well and the nurse should've know by my reaction to turn it down, but she did not. I was not educated until after so again, no MedSpa treatments ever again. read more

I waited 5 months to write this review because I was trying to be optimistic and wait the 2-3 months they told me it would take to "heal". It's been 5 months and I'm not healed. I have permanent hypopigmentation on not one- but both of my legs. Before my last treatment I would have given 4-5 stars. I received IPL facial treatments and laser hair removal treatments for my legs, underarms and Brazilian. The IPL was painful and made my face swell up at one treatment. I wouldn't do it again as I don't think the results were worth the pain but- overall that was fine. I had excellent hair removal results as well.... All until my last treatment. Towards the end of my last treatment the last area she did was the back of my calves. It burned unusually at the time which I thought was odd but not unbearable enough to ask her to stop. However once I got in my car I can only explain the pain as FIRE and needles on the back of my legs. It hurt so badly I started crying and had to pull over I could barely drive. When I made it home I realized the back of my legs were burned so badly that I had dime sized burns on the back of both of my legs. I called and made an appointment for to see a nurse there. I was told it was my fault and that I had sun exposure prior to my appointment. I was shocked. That was completely false as I followed all of the recommended pre and post treatment instructions. She even said "well I looked at your before pictures and your legs are darker now so you must have been tanning". Of course my legs were darker than my before pictures which were taken months before.... It was SUMMER time, but I did NOT have direct sun exposure in the time it said not to before treatment. If I had sun exposure I wouldn't have just been burned in the specific last spots she did it would have been all over my legs. So after blaming it on me she also said "well I'm sure you know you signed a waiver" and basically just told me to use Vaseline and that they would microcrust, scab, and most importantly GO AWAY in 2-3 months. It's been 5 months and they have not gone away. I now just live with this permanent damage and have to constantly answer questions when people at the gym, at the pool on vacation or anytime I wear a dress or shorts ask me what happened to my legs. I literally cannot count how many people have brought it up. I can't even forget about it if I wanted to unless I just wear pants for the rest of my life because people constantly say "what happened to your legs?". No accountability and no remedy. I regret ever doing laser hair removal here and would never get any treatment from them again. I sought medical advice from my primary doctor after and 2 other med spas and they all said the laser was too high at the end and burned my skin. I have a friend who got a facial treatment here and her face ballooned until her eyes were swollen shut and they took no accountability for that either... but I'll let her tell her own story. I warn you - Take your money (and your precious body) elsewhere. read more

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Oh my, LaserAway is so good with service! The customer service is a1. Just everything there is so promising. They do a magnificent job with lip fillers! read more

LaserAway - Medical Spas Near Me - Roseville, California

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Love this location and the staff! Always super helpful and friendly! I go here for tattoo removal, Botox and filler and I have been happy every single time! read more

Very quick, clean, and professional. This was my first time in a LaserAway clinic and I was impressed! I was lucky to have Amy taking care of my services. She explained everything so that I was comfortable and gave appropriate recommendations. I am in love with my results and did not feel pressured to purchase additional services/products. I feel empowered and happy. Overall, it was an amazing experience and I can't wait to come back! Easy parking availability, located within an outdoor shopping mall. read more

I was really hopeful this was going to work. After speaking with multiple nurses and members of the management team trying to understand why I'm not getting results.. unfortunately no one was willing to work with me without asking for me to pay for additional packages after the THOUSANDS I had initially spent. I had to buy an additional package of 5 treatments, AFTER I had purchased the initial 8.. I have received 10 total services for leg and Brazilian hair removal and have no significant changes. I've expressed to each nurse my issues, the front desk, management and nothing. Super disappointing and was hopeful for the results everyone swears by just wanted to leave an honest review. read more

I was so pleased with my experience at LA Roseville. Amy and the team were super professional and kind. I was so nervous ( first time Lip filler) and Amy gave me exactly what I was looking for. I'm looking forward to my touch up and Hydra facial with Amy!! read more

LaserAway - Medical Spas Near Me - Roseville, California

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They don't leave you alone when they can get money out of you but if you have an issue they turn into ghosts.... I've spent thousands of dollars and they permanently damaged my skin, I went to a dermatologist to get an opinion and she was in shock that they did and continued to do this you don't see a doctor a different person treats you each time it's underpriced because it's a scam.... My account and transactions aren't even reflective of what I've actually had done. read more

DO NOT waste your $$$$!!!! This costs so much and it did not work for me, and I paid for 3 additional treatments after the bundle. They would not refund any of the thousands of dollars I spent on treatments. They just offered for me to buy more treatments. Save your time and money. FYI the technicians are nice! Service sucks. read more

I recently came in for a facial and Sierra was my nurse and it went so well! However, I will not be returning because it seems like a hostile work environment. I overheard a manager yelling at her employees in a demeaning way and I will not return to a business who doesn't treat their employees with respect! I believe the supervisor's name was Taylor? Do better LaserAway! read more

This is my favorite LaserAway! I've been going here for about a year now! Cherish was amazing! She helped me with any complex problems I had, even when I lived in a different state. When I moved back to California, she was still so helpful and sweet, which brought me right back to the Roseville location! An extra shout out to Taylor and Hannah; along with Cherish, they also make you feel soooo at home! They try to actually get to know you, which is so important to me as a consumer. You rock ladies! Keep it up! read more

So I started with Laseraway since 2020 for Laser hair removal. I maxed out the machine settings within like 4 appointments. I also stopped seeing results around that time. I bought about 8 sessions for full body for around $6k which ended being such a rip off bc of the fact that their machine wont go past 17 joules and I stopped seeing results. I ended up going to another place that had a more updated version of the cynosure machine to actually have results I wanted. I wasn't even that upset about the lack of results from the Laser hair removal what absolutely turned me away from LASERAWAY IS THE FOLLOWING: The last straw was when I went in for lip filler this last time in January 2023. I was severely cut and left with scarring to both lips. I contacted customer service and spoke to the lead nurse. I was told that I must have cut myself with the ice pack THEY gave me after my fillers. However, during the treatment I did tell the nurse I was feeling burning (despite having numbing cream for 30 mins prior to injections). As soon as I got in my car I saw the cuts and open areas. I messaged them immediately and was contacted the next day but was told to go see the lead nurse at the roseville location. I did go see her. Although she was a nice person, she told me that she "has seen worse cuts and puncture wounds from injections and they healed fine." It did not make me feel heard or even seen bc I am the one that has to walk around with these lips. My concerns were scarring. I was assured that I wouldn't have scarring. NOW I do. They didn't even try to make the situation better with an apology or even a compensation. I spent about $1300 on lip filler and now I don't ever want filler again. Please just do your research b4 getting treated here. It's soo overpriced and it's not worth having scarring. read more

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Crazy pricing. If the sessions are so short and easy why so expensive? Lower the price and maybe you'll have some customers

I went in for Clear and Brilliant. I already have a potential for melasma. The place I tried before locally burned my skin on the 3rd visit...and it took all the rest of my 5 bundle sale to attempt to fix it. After all of those treatments...there were no improvements. It's been a year since I tried Clear and Brilliant and came across laser away. I had a visit with Amy in Roseville and she was sweet, knowledgeable and patient. After hearing my past experiences from a different esthetic beauty place wasn't as great, and her knowledge of my Asian skin challenges, she was gentle and suggested a more slow rather than aggressive treatment to correct the melasma caused by burns from the other place. It's my first visit with laser away and I was impressed with the experience and treatment received. Also....this is even better. She did a cooling mask right after the treatment to counter balance any heat caused from laser! read more

Been a member since I lived In NYC and I know wherever life takes me, I have an account with Laseraway. They train all the gals the same and I have had the best treatment in whatever center I go in CA or NYC. Love you all so very much and help me keep myself ready to tackle the real estate market by keeping me looking my best, feeling my best so I can give my best always!!! read more

Love love love Amy! I've gotten my lips and Botox done from several gems, but she takes the cake! She has a technique for your lippies that makes the results look so well without hurting as much. Not only is she gentle, she educated you each time you visit. I highly recommend her the next time you schedule an appointment. Also shout out to the front desk crew and Taylor. They always make me feel at home and give great energy . Appreciate all of you for making my experience well worth it! read more

The front desk ladies are sweet. They are welcoming and friendly. However, be careful mentioning you may be interested in another service. They will text you (sometimes multiple people hours apart from each other) trying to get you to purchase a deal on the spot. I started going to the Palladio location before the Roseville location was finished. After one appointment, Roseville opened up and I quickly started going there. The nurses were great, knowledgeable, and patient. After all my sessions, 3 additional sessions, and following every single instruction they gave me, I still am having to shave every week/2 weeks. I was told I would see results as my hair wasn't coarse or dark or anything. Then I went in for Botox. Before my first appointment I was sent an email stating all the Do's and Don'ts for before. This was sent less than 24 hours before, yet there were things it said not to do 24 hours before. NONE of this was explained or mentioned when they took my money and booked my first appointment. I called and Taylor was so sweet and explained it all to me. For someone who had NOTHING done before laser hair removal, which I stated to the sales fuel many tie, you'd think they would mentioned something like don't drink coffee before, don't drink alcohol, don't take Tylenol, etc. Fast forward to first appointment... I started light with just upper face. Then this last appointment I was told they could do lower face and lip flip. I was hesitant and nervous, but the nurse was confident I would love it and assured me she had done hundreds of them at her old job. I got 6 units in my upper lip and 2 weeks later...nothing. Now, I understand everyone is different and these injections can affect everyone differently, however when I called and emailed asking next steps (as they state you can come in for "touch ups"), I was never called back from the nurse who responded to my email. I was sent an email from someone at corporate explaining how they can't do anything because everyone is different and they don't guarantee results. Then the next day I received not one, but two of the above mentioned text messages telling me prices were going up and asking if I wanted to buy $1000 worth of packages that night. Via text message. No thanks! Location is great. Staff is friendly and gives you all the compliments so you feel good. The laser isn't effective and far overpriced compared to another spa in the area. Corporate doesn't care about customers. read more

I made an early appointment on a Saturday which was beneficial. Parking can be a challenge in the Fountains, but at 8 on a Saturday I got my choice of spots. The front desk and my Nurse (Tiffany) were both warm and welcoming. I felt comfortable with the nurse right away. She listened. The treatment went smoothly. And I was out of there quickly. The front desk was kind, scheduled my next appointment and I was on my way. This was a really pleasant experience. Highly recommend! read more

I love love love love LOVE this place! The staff is incredible! As soon as you walk in you are greeted by the most beautiful and kindest girls, both named Taylor lol. The atmosphere is aesthetically pleasing and so clean. Amy H did my last facial and it was incredible. I am so happy to have found this place, I just moved here recently from the bay area and coming here has been a breath of fresh air! Thank you ladies for making me feel welcome and beautiful! read more

I called Laseraway on cyber Monday to talk about their specials on IPL and clear and brilliant. I spoke with Taylor and she spent so much time answering my questions and helping me decide which service to purchase. I appreciated how knowledgeable and helpful she was and wasn't just trying to force treatments on me. I was able to get an appointment the following day with nurse Amy. She was so friendly and talked me through the whole process step by step and made sure I was comfortable and that I knew proper aftercare for my treatment. I can't wait for my next session! read more

I thought the whole experience was wonderful, start to finish! Sunshine the consultant was very informative but not pushy. the process was so streamlined I couldn't believe it! The front desk lady was very sweet and explained what was going to happen and the timelines so I knew what to expect, and knew how long everything would take. Mey Mey was wonderful! she explained the whole process in detail and made sure I was comfortable, and ok throughout the process. Again, very streamlined and well thought out. I never felt judged. very welcoming and understanding. read more

Just did my second round with Amy on my lips. This girl is seriously an artist. I can't say more than that. If you ever wanted to get your lips done, come see her!!! read more

They do not have transparent pricing. They will happily text and email you, but will not share pricing unless you have a 15 minute consultation. I was asking to pricing for Botox which is always priced per unit. They refused to tell me. They also kept blowing up my phone with calls. read more

LaserAway - Pricing - Medical Spas Near Me - Roseville, California

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Let me start by saying they have great customer service. The girls are always friendly and happy to help. They are also knowledgeable on all of their products which Is is awesome. The reason for the 2 star review is that it didn't work. I paid $2000 for laser hair removal. I do not have coarse hair or dark hair and Because I waxed for so long I don't have a whole lot of hair in general So I thought this would work for sure. After 7 or 8 sessions, it didn't work at all. Super disappointed read more

The worst bad experience I had with Andrea was unprofessional, doesn't have any knowledge about customer support, I was asking her for some information that I need in my treatment and she was acting rude, and unprofessional, she didn't provide the support needed. Please be advised that this location provided me with expired cream to use after my treatment. I hope my review help to provide the training on how to use it with the customer, especially with Andrea! Be aware of all of that and make the right decision. I hope my review helps to make a better location, especially for people like us paying thousands of dollars to run your business and pay for hiring the right people! read more

I started doing laser hair removal and bought the eight session package. The first session was a little painful (not unbearable) but it's very fast. I've already noticed less hair after one session and am excited to continue. read more

This place has truly changed my life! Marcie Ponzo was my first point of contact on phone that I had at Laseraway and I cannot say enough about her knowledge and professionalism! She ran numbers for me on a few different treatments and got me hooked up with a great package of Clear + Brilliant treatments and the Botox bank (50 units you can use at any time!) and she suggested I become a Laser of Love member which got me a free Clear + Brilliant treatment! She let me all about the before and after care so I was prepared before my first few treatments! I have had the pleasure of interacting with Amari, Taylor and Kiana at the front desk. They are always so sweet, professional, and on top of all of the current promotions! They have mastered the art of selling without being pushy! All of the RN's (yes, the treatments at Laseraway are all done by registered nurses!) I have worked with (Jasmine, Jessica and Amy) have been absolutely amazing! I am primarily doing the treatments to make sure I'm picture perfect for my wedding in October but due to the amazing service and just general comfort level I have here I will continue treatments long after my big day! If you are thinking about any of the services they provide please reach out! You will not regret it! read more

Cannot say enough about the customer service at the Roseville location! Amari was welcoming and so helpful during my first session. She checked me in, answered any questions, showed me around the facility, and really went out of her way to make a genuine connection. Knowing that I'll be back for 7 more sessions in the coming months, that meant so much! My RN was easy to talk to and made the process quick and comfortable. She answered all of my questions and made the procedure stress-free. I get sugared every 4 weeks, and facials with extractions regularly, and this was honestly painless. All I felt was cold air on my skin, with an occasional twinge. My nurse compared it to a rubber band snap, but for me it wasn't even that extreme. I wish I hadn't waited this long to pursue laser hair removal, because it was too easy!! Excited to be back in 6 weeks for my second session and monitor my progress. read more

I went to LaserAway 2 weeks ago to have some Botox treatments done, mostly on my forehead and middle of eyebrows and I had such a great experience! I saw Amy and Kelsey and they were amazing! They had a warm vibe and made me feel so comfortable. I also interacted with Tanya and she was so kind and professional! I love the results and can't wait to go again! I will be telling all my friends about LaserAway! XOXO read more

LaserAway - Before - Medical Spas Near Me - Roseville, California

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