Atmosphere! It's the first thing that struck me about this shop- great selection of clothing, shoes and jewelry, with nice lighting and spaciousness. But then my customer service experience changed that. First when I visited the children's section, I got the strangest vibe from the woman overseeing that area. Later on I went to the front to purchase some boots, and as they were ringing them up, I realized there was a black smudge on the front of the boot- it wasn't huge but enough that both the employee and I noticed. Because it was a shoe from the display case, we checked to see if they had another pair of that same size. Oddly she brought up a half size up but said my size wasn't available. So I asked if maybe they could knock a few dollars off and the girl went to the back to 'ask' someone. She then brought this same person who gave such strange energy earlier, who then took a look at the boots and said she couldn't do anything- that they 'came that way as part of the distressed look of the boot's (a black scuff mark...) and then even said she hadn't "seen anyone trying them on" as if she'd been watching this single pair of shoes. I was so taken aback by her coldness and lack of any sales charm whatsoever, and because I liked the store and frankly wanted to buy more, asked once again if could she maybe take off 5$ so I could have them cleaned at least- again she said no and that the shoes haven't been worn. This is 80$ I was set to spend and she couldn't make this small, kind gesture, especially one that is often made for small damage or a 'display' pair of shoes- so in this one simple moment, the whole atmosphere of the place changed for me and I don't have any desire to go back. I still have the boots, they still have the scuff mark I intend to clean but most of all, I'll remember my experience. A simple moment where there could have been good customer service. read more