Called Mitch one evening to help with my broken air conditioner; he answered right away and set an…read moreappointment for first thing in the morning. He was very knowledgeable and was able to fix the problem with a replacement part within 30 minutes. Thankfully, now the AC is working great again!

Going without AC in Texas is a hard thing to do. Proline got my home system up and running again…read morequickly, and the owner of the business spent a lot of time walking me through everything they did, making sure I was happy with everything before they left. I feel like they really went above and beyond on this job. If you are ever in need of air conditioning work, call Proline.

While the actual AC service seemed fine, how Fresh Tech AC management handles property damage and…read morecustomer service after the fact is completely unacceptable. During their service visit at our family home, the technicians damaged our carpet. I know accidents happen, so I tried to be as fair and reasonable as possible. I hired a specialist and explicitly asked them to quote the absolute minimum repair size using the exact same grade of carpet so I wasn't overcharging the company. Instead of doing the right thing and reimbursing us promptly, management dragged this out for over three weeks. I had to constantly follow up via calls and texts just to get an answer. When they finally agreed to pay, they insisted on sending the money via PayPal as a commercial transaction, which meant PayPal took out a transaction fee. They left me short of the actual repair cost and expected me to just absorb the fee for damage their technicians caused! I have now had to sent them a formal legal demand letter just to get the remaining $20 balance paid. It is exhausting to deal with a management team that refuses to take full accountability for their mistakes. If you hire them, take before-and-after photos of your home.

Alex was very helpful. We requested them to check one of our units, and do a few upgrades needed…read more Timely responses. Fair pricing. Recommended.

We are very happy with the service we have received from American Comfort Experts. Our technician,…read moreMr. Nick Rodriguez is very knowledgeable about the HVAC system and his skills in maintaining our system through the heat and cold weather is excellent. Nick diagnostic skills of keeping our system working is very appreciated.

We were enrolled in American Comfort Experts' annual maintenance subscription. When we noticed a…read morepersistent "dirty sock" smell in our home, we were told additional duct services were needed. This cost us an additional $870. However, during the duct cleaning service visit, the technician informed us that coil cleaning was not part of this additional service because it was supposed to be covered under our existing yearly maintenance plan. It became evident that the coil cleaning was never performed during any of the previous maintenance services. The duct cleaning technician called the technician who had previously performed our annual maintenance to visit our home and ask him about this. In front of my husband, the technician who performed our yearly maintenance acknowledged that the coils had never been cleaned during prior maintenance services because they were difficult for him to get to. You would think this would be mentioned to us instead of pretending to perform coil cleaning for several years. Because the coils weren't being cleaned, there was a dirty sock smell, which we thought would be resolved if the ducts were cleaned. Finding out that this smell would have been resolved if the coils were properly cleaned​ is frustrating because we would have never paid the $870 for the ducts to be cleaned if this were the case. We attempted to resolve this matter directly with the owner of American Comfort Experts, but they refused to give us any money back, despite not receiving services that we paid for (coil cleaning). Absolutely unfair and unprofessional. ****ADDENDUM: The company keeps replying to my reviews stating that they did clean the coils during the duct cleaning. This is a true statement. The yearly maintenance plan that I have paid for several years includes coil cleaning. I found out years later that the coils had NEVER been cleaned during the yearly maintenance... When we complained to the company that the coils had never been cleaned before, that is when they cleaned the coils. So we have been paying for a service for years that we were not receiving. They did not give us any money back and they continue to comment on reviews without addressing the actual complaint.

My A/C started blowing 82 degree air and I turned it off. This was on a Friday evening. Saturday…read moremorning I called and spoke to Angela who arraigned for a tech to come out. Parker evaluated the cause (slow leaking evaporator coil) but he wanted to be sure the rest of the system maintained integrity by performing a pressure leak test which he did a few days later. He charged the system back up, enough to get me to the pressure test. Confirming the problem, he passed me over to Hope who provided a solution and explained in detail what needed to be done, what it would cost, and how long it would take. This was on a Friday afternoon. She was able to coordinate the required new equipment, materials and schedule their construction team for the following Monday morning. Everything was in place that morning and needless to say, they knew what to do and how to do it. They jumped on it, and never stopped. No breaks, no lunch and were finished by 2:00 PM. This was a major project, having to demo and rebuild the supply plenum, remove and replace the coil section of the furnace, install a new drain pan and drains, etc. As fate would have it, my thermostat had failed and that caused a delay getting the system to start. Richard, another airWoodlands tech came out and discovered the problem quickly and provided me with a new thermostat. From Angela, to Parker, to Hope, to Cossa, and to Richard, I could not have asked for a better team from any one, anywhere. Customer service in general has failed in America, but this group is an exception. I will never have to search for an a/c contractor. Air Woodlands is the best. (A special call out to Parker. He was the key element in earning my trust and Air Woodlands)

We had our AC go out and I found Air Woodlands on yelp. We also wanted a second opinion. So glad we…read moredid they came out fixed our issue on the spot then sent out Hope who gave us a very thorough quote for a repair or replacement. There was no high pressure sales she did a great job explaining everything in detail and we opted for the replacement which they did the following day because we were leaving out of town. The crew did an outstanding job. We couldn't be happier. Outstanding service.

Michael did a good job on my AC .He new what was wrong with it and got it fixed. I highly…read morerecommend this place

I've known Rick for 25+ years and called upon him for service…read more Advised him of low air volume and low temperature in the house not matching thermostat. He tells me after his " inspection" that the system should be replaced and minimum the circuit board replaced ($1100.00). I go into the attic after and immediately hear air leaking heavily and find in coming from the coil box along with water literally POURING from the coil box, down through the box below, down all the wiring next to the circuit board and pooling in the bottom!!! Advised him of low air volume and low temperature in the house no matching thermostat. He tells me after his " inspection" that the system should be replaced and minimum the circuit board replaced ($1100.00). I go into the attic after to immediately hear air leaking heavily and find in coming from the coil box along with water literally POURINGfrom the coil box, down through the box below, down all the wiring next to the circuit board and pooling in the bottom!!! It took me 5 minutes to seal the air leak and water leak. I took pictures and videos of what he failed to observe or share along with contacting Lennox to find the EXACT BOARD was $220. (NOT NEEDED) I can honestly say I'm at a complete loss for words that this "quality" of service is out there. He charged $165.00 for this "inspection" and let everything else observed just simply go on!

Robert, the owner of Pristine Air, came out to evaluate a malfunctioning A/C unit. We discovered…read morethat it was broken beyond repair and would need to be replaced. Robert quoted me a fair price and offered several options for payment and financing. We settled on a date for the replacement. The replacement crew arrived on time and completed the full replacement in about 4 hours. They were courteous and professional throughout. Robert stopped by later in the day to personally ensure everything was functioning correctly, which it was. Overall, Pristine Air made what could have been a very stressful situation - loss of A/C during the Houston summer - a breeze. I really appreciated their professionalism, high-quality work, and complete transparency. I would gladly recommend Pristine Air.

We contacted Pristine Air for a quote for a new system ac/heat with heat pump. They came out gave…read moreus a quote, we agreed with price schedule a day to come install. They showed up at the time they said they would started working immediately. When they completed the service, they had us look at everything make sure we were completely happy and we paid them. I would definitely recommend them. They were outstanding friendly didn't try to nickel and dime you or try to add extra items. If I could give 10 stars, I would!!!!

Toms Quality are very professional, knowledgeable, and honest... Jordan was great... he…read moremeticulously diagnosed the issue and came back with the part and just did a clean and thorough job.., very pleased with their service... Also they were on time and responded promptly.. I will continue to use their services

I called Tom's Quality after my regular AC guy bailed on me and they sent their tech the same day…read more Jordan who was a god send, he found the issue in a matter of minutes and had me up and going soon after. They charged me a fair price and they were amazing from start to finish! Needless to say, Tom's Quality is now my go to for AC repair!

In my search for an A/C contractor, I found that Larry at Total comfort was very willing to answer…read moremy multitude of questions about the system that was proposed, initially on the phone, and with follow-up email exchanges. His willingness to patiently entertain my questions was a primary reason I chose them for the job. Sebastion came out to assess the scope of work to enable an accurate quote. He was knowledgeable, professional, and courteous. The technician, Gill, and his crew Daniel and Guillermo arrived on time, introduced themselves and got straight to work. They were professional, courteous, and worked like well-oiled machine. I have never encountered an A/C technician as impressive as Gill with his obvious vast knowledge of HVAC. He answered all my many questions with convincing confidence and encouraged me to ask questions. I will certainly be contacting Total Comfort A/C when my 10-year-old upstairs system needs replacement.

One of the co-owners of this company took the time to listen to me regarding a problem with a new…read moreAC system another company installed. He was patience and gave me advice. He also sent pictures of what a proper duct installation looks like. It was very clear that I had made the wrong choice. If I could do it over again, I would use Total Comfort/AC Systems. The care he showed me, even though I was not a customer, spoke volumes. Larry has all my gratitude!