This company has no idea what they're doing. The biggest issue? When an employee hits the…read morecontribution limit for 401k contributions in a year, they have no way to stop the deductions from an employee's paycheck. The biggest issue that affects me? They can't develop the necessary reports we need to run our business. For example, I need a simple headcount report that reports all the active and termed employees within a certain timeframe (not always on a calendar year basis) and they're not able to do that. I've been working with their report developers to get such a report and we're going in to our 9th month of "development" and they still can't get the report correct. Additionally, their "standard" reports keep changing. Some reports I need only on a yearly basis, but so far each year I go to use the report it's been changed from the previous year (different column orders, different data included in the report, etc.) and my macros and vlookup formulas no longer work properly. I'm in my second year with them and I have to keep changing MY process to get the data I need. Basically, they're unreliable and apparently have no idea what they're doing.

MassPay has been great! We use their services for two small businesses and they are soooo reliable!…read moreTheir rates are fair, and their customer service is excellent. I know I have met Marie and she is wonderful, so kind and friendly and knowledgeable. It's so great working with a company that understands our needs and also explains each step of the process. Also, I joined in on a free webinar they provided that was partnered with a local law office (I don't have my notes in front of me so I can't remember the name but will happily give them a review as well) and it was so easy and informative. They walked us through the changes in the MA sick leave laws. In tandem they went through explaining each portion of the law all the way down to what that means for liability and payroll. It was so easy to follow and understand, seriously great job! Thank you so much for being a company that is genuinely likable and not solely focused on being liked. Being a young female small business owner is no small feat, but working with MassPay has taken a huuuuuge strain off, by knowing that we are working with a company that also believes in the validity of a "handshake deal"

Patti and her team did tax filing preparation and gave sound advice on how to save on taxes. They…read moreare kind, courteous, and thorough. I have referred friends here who have also had positive experiences.

Very happy with all the services from this very experienced team. Sound advice and not…read morerushed. Great value and awesome service starting with Cynthia at the front desk to Patti who prepares all the financial information in a way that is easy to comprehend. Highly recommend. Their office is a hidden gem IMO. No regrets.

I met with Paul Crowley the owner of Payroll Express, a full service payroll and financial company…read more Paul is a financial broker and a tax preparer. He helped me with my financial planning for my retirement and my personal taxes. I am VERY happy with my portfolio based upon his advice and recommendations. I'm also grateful for his tax expertise which helped me in my process of buying my first home. I found him to be very affordable, friendly, and very knowledgeable.

We've been using Tracy for the past few years and are quite pleased with her work. She's quick and…read morethourough and suggests methods for us to save time which saves us money too. Tracy helps with monthly bookkeeeping and our end-of-year accounting too.

From the owner: For thorough and confidential Lynn, MA Accounting services, don't hesitate to call us today for…read moregreat financial advice. TD Accounting And Tax Services is relied on for helpful assistance.

Our conversion to Commonwealth payroll on January 1st went much smoother than I expected. The…read moresupport I received then and continue to receive has been invaluable. The online timesheet system they helped me set up has improved my productivity and facilitated the reporting process.

From the owner: When asked, the thing most business owners and operators want from their customer experience is to…read morefeel as if they're the only client a company has. In other words, they want to be a "big fish in a small pond". Not in reality, of course, but in feel. At Commonwealth Payroll & HR, we succeed at delivering this feeling because to us you are more than an account number, you are a business and a person with needs, deadlines and challenges. No matter whether you have 2, 20, 200 or 2000 employees, our obligation to you is the same. The role we play in this is to enable you to meet the needs of your employees with no hassle and plenty of efficiency. And to this, we are quite successful. Our 98% retention rate from year to year proves this point.

As far as insurance goes, DiVirgilio cannot get any better. Not only do they offer every type of…read moreinsurance service in the book, but they also do a great job in understanding your needs and helping you find the best policy for you and your family. They take the time to meet with you and explain what they believe is your best insurance option. The customer service is excellent as they are great at staying in touch and getting back to all of your needs. I highly recommend DiVirgilio to anyone in need of a new insurance policy!

From the owner: DiVirgilio Insurance has the expertise needed to fully understand all of your insurance needs…read more Built upon a strong commitment to maintaining the highest standards of excellence and offer an abundant of products to custom fit your insurance needs no matter what size or situation. Over the years, DiVirgilio Insurance has continued to evolve into an all-inclusive, full-service insurance agency--with unparalleled service and commitment to its clients--qualities not often found in other insurance companies. Products offered in the North Shore Area and not limited to Auto/Home/Condo Rental Insurance, Commercial Insurance, Group Benefits, Medicare Supplement, Life Insurance and Special Lines such as RV, Boat, motorcycles, jet ski and trailer. Snow Plow Vehicle/mobile insurance also available. Serving communities in the North Shore - Lynn, Peabody, Salem, Danvers, Marblehead, Saugus, Nahant, Revere, Evertt, Medford, Malden, Wakefield, Reading, Lynnfield, Beverly, & more.

I am so grateful that I found Total Tax Care. Tracy is absolutely amazing! Not only does she know…read moreher stuff, she is extremely personable and has the best customer service! When I have questions, (and I have a lot of them) she is patient and gives me thorough explanations. I'm so grateful for her expertise as I navigate new developments with my business!

From the owner: Tax professional and Enrolled Agent with over 8 years of experience in the industry servicing the…read moregreater Salem area. Specializing in tax services, tax resolution and payroll services, call or book a free consultation online now!

Called, emailed, texted multiple times for help on their QB entry. My CPA needed clarification, and…read moreits tax season. All types of excuses on why they couldn't return emails and calls. Its been almost a month since initial request for help. Steve nor Chanelle helped. Lost trust.

From the owner: Hello! We are super…read morefriendly and fully certified bookkeepers that focus exclusively on the self-employed and small businesses. We love catch-up/clean-up work! Services provided: Monthly and/or quarterly bookkeeping Tax preparation and filings Bookkeeping cleanups QuickBooks set up General ledger Payroll processing 100% outsourced bookkeeping Accounts payable (entry, bill paying) Accounts receivable (entry, invoicing, deposits, collection) Bank reconciliations Inventory management On a monthly basis, we also provide our clients with customized easy to understand financial reports (P&L, Balance Sheet and Cash Flow). Beyond our bookkeeping credentials, we are kind, sincere, and trustworthy. With every interaction we are focused on adding value and building trust by conducting ourselves in a professional and honest manner—one conversation, one action, one follow-through at a time. Please call or email with any questions at all. Hope to hear from you! Steve and Chanelle

Pam Boardway is the type of CPA I have always wished for! She is incredibly knowledgeable,…read moreresponsive and proactive in her approach to all her clients. She takes the time to get to know her clients so she can suggest strategies that meet their individual needs, whether for personal or business taxes. She and her team are a pleasure to work with - I would recommend them highly!

Up until last year, my tax season would go something like this: do nothing until April 10th, then…read morescramble to find all of my paperwork, find a cheap online program, and cross my fingers that I did everything right. But then last year I started a business and with the new tax law, I knew I had to start working with a business tax expert. In our first meeting together, Pamela walked me through my business structure options ... and even referred me to a local business attorney to file all the appropriate paperwork. Then when tax season came she made the process as easy as possible. She mailed me a file folder to hold all my documents as they came in the mail. I simply mailed that and her straightforward questionnaire back, and she and her team did the rest. The process was seamless and transparent from beginning to end. If you're a North Shore business in need of an accountant or want a second opinion on your current situation, I highly recommend you schedule a time to talk with Pamela Boardway.