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    Payroll Express

    4.0 (1 review)

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    18 years ago

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    All Checks Cashed

    All Checks Cashed

    (10 reviews)

    Is it possible to give this place zero stars? Look at the reviews and don't ever go to this place…read more The women in there not only do not speak english well enough to deal with non-spanish speaking customers, they are absolutely rude and condenscending. I was in there yesterday to cash a check and was made to feel like I was trying to steal my own money. Then the "manager" who was "trying to help me" tried to juice me 20% for a fee. All to then try and "verify" the check, misunderstand the people at my 401k company, and then try to tell me that I was REQUIRED to deposit my check in to my bank account directly (which I do not have, which is why I was using a check cashing place to begin with). This was incorrect information and had I not checked again myself w/ a person at the company, I would have been in a situation. Not only this, but they wanted to "look through my phone, so they could look at my banking app" again, I explained I do not have a bank account with a conventional bank. There is mitigating risk and then there is downright shady business. This place is a real crap place and they could care less about "helping you". Terrible customer service and honestly discriminatory. I have already put in a report to the BBB. I'm sure it will make no difference, because desperate people who can't get anywhere else are stuck using shi**hole&&s like this where rudeness is tolerated.

    Worse customer service, policy for cashing checks is horrible. I had a check, gave her the slip,…read morewith the stub attached. She took a picture of the check, called her supervisor, asked for the envelope, I provided the envelope. Once again took pictures. Gave her my ID and passport. She said everything was fine. Then she looks on the back (I signed the check in the car) she says "our new policy, we don't cash checks that are not signed in front of us" I never heard of anything like that. So yeah, that is what I had to deal with. They were also very rude.

    River Works Credit Union - If you had a STAYcation this Summer plan NOW for a VAcation next Summer!  Bon Voyage!

    River Works Credit Union

    (5 reviews)

    River Works Zelle…read more First you have to "ADD" the recipient in order to be able to send $$$. You should NOT have to add a contact! It's 7/3/25 3pm and I'm attempting to ADD a contact to ZELLE but am being told "You do not have permission to add, edit or delete this contact" WHYYYYYYYYYY NOT!!!!!! Called several branches and no one is available to "give me permission" until Monday! TERRIBLE SERVICE. The Branch Manager AND Member Services both state that they do not have the authority....why does the Branch Manager NOT have this Authority?????? This is absolutely ridiculous! I was trying to give $$$ for funeral services needed today. Time for me look at another Credit Union because it's hard to get people on the phone at this Credit Union also!

    Quite possibly the most unprofessional, incompetent credit union you could possibly deal with. Went…read moreto their site looking for a quote thinking I'd be able to get a good rate on an auto loan since they work closely with IBEW 103, and being a member of said union myself. Made the mistake of starting to fill out an auto-loan application thinking i was getting a quote. Got to the third page where it asked for the vehicle information. I had no vehicle, as I was looking for a quote. I did not complete the application and simply closed the window. The next day I get an email from one of their loan processors, Tammy Kinney. She was looking for more information on the vehicle. I responded by telling her there was no vehicle, that the application hadn't been completed or submitted. I received no response. The following day i get an alert from my credit card company that an inquiry had been made on my credit history. I found out the next day that this woman ran a hard inquiry on an application that hadn't been completed or submitted when I went to a dealership to check out a vehicle which I ended up purchasing. I was unable to negotiate the APR I wanted due to my credit score dropping 10 points as a direct result of Tammy's, and ultimately River Works Credit Union's incompetence. I emailed her yet again expecting a reply on Monday; did not receive one. Tuesday comes, I email her again. FINALLY on Wednesday she sends a reply. She hadn't reached out to me due to the fact they had to test the system themselves. You couldn't have told me this on Thursday, Friday, Monday or Tuesday? Not even a courtesy update letting me know they're looking into it? it doesn't take nearly a week to partially fill out an application; it took me less than ten minutes. Her replies were simply one sentence responses with as little information as possible. No apology, no accountability on their part, no hint of professionalism or customer service (seems to echo every other review out there, no?) This leads me to believe she spent the past week simply covering up her blunder to avoid taking any responsibility/accountability of her colossal incompetence. I can't imagine anyone reading this review would think to trust these bumbling idiots with their finances. It is a shame they have attached themselves to IBEW Local 103. The only recourse I really have here is to leave this review, and to advise as many fellow IBEW 103 members to avoid this unprofessional, incompetent credit union for the next 30 years when I will retire from the local. EDIT: One more detail to add. I asked why she would run a hard inquiry BEFORE reaching out about information missing from the application. She explained that the inquiries are done automatically, so by the time she sees the application, the credit history has already been pulled. So basically, if someone has access to your personal information, they could simply file multiple applications via River Works Credit Union's website using said personal info to artificially tank your credit score. My only correspondence with this woman was via email so i have this in writing. How in the world is this place in business?

    Payroll Express - financialservices - Updated May 2026

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