This insurance company over charges ridiculously. I have been with them since I bought my house 20…read moreyears ago. I happened to be talking about my homeowner's insurance with my mother and she thought I was being over charged. She asked her insurance agent to give me a quote and he is going to save me almost $1000.00 a year. I am so mad that I have stayed with them for all these years. I will be leaving and never coming back.

Everyone that works there is very helpful and friendly! They answered all my questions and made me…read morefeel comfortable while being in the office and setting up my insurance. Great staff!

I had closed down my bank account in the Saugus location, that was a huge mistake. The woman that…read morehelped me was nice, but you could tell they were short staffed. She forgot to close out my debit cards and also forgot to tell me that it doesn't close all the way and if anything like a gym membership tried to bill, it would open back up and allow any transactions trying to go through, to go through. I ended up with over 200 dollars in over draft fee's as I was not able to cancel the gym, because planet fitness is almost impossible to reach anyone that is over the age of 16, and knows what they are doing, and a couple other small things I had forgotten to switch over. I had called the customer service number and they were only able to return 3 of them, and said they would close the account again. I got a call a few weeks later saying that my account was delinquent again 200 dollars. I called back again and they said there was nothing they could do for me and told me to call the branch manager where I opened the account and that was this one. when I called, the branch manager was in a meeting but I spoke to Katya. She promised me she would talk to him and do some investigating to see what had happened. I have to say I wasn't hopeful, I was going to have to do a long dive to come pay off my "closed out account". She called me back later on in the day and said that she was able to reverse all of the over draft fees and they were going to send me a check for what they owed me. I didn't even realized that I was going to be owed anything because how negative I was in my account. she was so great when we were on the phone. very understanding and patient as I ranted on and on about how upset I was that this was happening. If circumstances were different and there was an eastern bank near where I am. I would have gone back just because of her. she really was fantastic! thank you so much Katya! you made an unpleasant experience turn into an exceptional experience. I hope they appreciate you over there, they are lucky to have you. :)

They are brutal to work with, It's difficult to reach anyone, and when you finally do, you're…read moretransferred and the call goes unanswered.

Is it possible to give this place zero stars? Look at the reviews and don't ever go to this place…read more The women in there not only do not speak english well enough to deal with non-spanish speaking customers, they are absolutely rude and condenscending. I was in there yesterday to cash a check and was made to feel like I was trying to steal my own money. Then the "manager" who was "trying to help me" tried to juice me 20% for a fee. All to then try and "verify" the check, misunderstand the people at my 401k company, and then try to tell me that I was REQUIRED to deposit my check in to my bank account directly (which I do not have, which is why I was using a check cashing place to begin with). This was incorrect information and had I not checked again myself w/ a person at the company, I would have been in a situation. Not only this, but they wanted to "look through my phone, so they could look at my banking app" again, I explained I do not have a bank account with a conventional bank. There is mitigating risk and then there is downright shady business. This place is a real crap place and they could care less about "helping you". Terrible customer service and honestly discriminatory. I have already put in a report to the BBB. I'm sure it will make no difference, because desperate people who can't get anywhere else are stuck using shi**hole&&s like this where rudeness is tolerated.

Worse customer service, policy for cashing checks is horrible. I had a check, gave her the slip,…read morewith the stub attached. She took a picture of the check, called her supervisor, asked for the envelope, I provided the envelope. Once again took pictures. Gave her my ID and passport. She said everything was fine. Then she looks on the back (I signed the check in the car) she says "our new policy, we don't cash checks that are not signed in front of us" I never heard of anything like that. So yeah, that is what I had to deal with. They were also very rude.

River Works Zelle…read more First you have to "ADD" the recipient in order to be able to send $$$. You should NOT have to add a contact! It's 7/3/25 3pm and I'm attempting to ADD a contact to ZELLE but am being told "You do not have permission to add, edit or delete this contact" WHYYYYYYYYYY NOT!!!!!! Called several branches and no one is available to "give me permission" until Monday! TERRIBLE SERVICE. The Branch Manager AND Member Services both state that they do not have the authority....why does the Branch Manager NOT have this Authority?????? This is absolutely ridiculous! I was trying to give $$$ for funeral services needed today. Time for me look at another Credit Union because it's hard to get people on the phone at this Credit Union also!

Quite possibly the most unprofessional, incompetent credit union you could possibly deal with. Went…read moreto their site looking for a quote thinking I'd be able to get a good rate on an auto loan since they work closely with IBEW 103, and being a member of said union myself. Made the mistake of starting to fill out an auto-loan application thinking i was getting a quote. Got to the third page where it asked for the vehicle information. I had no vehicle, as I was looking for a quote. I did not complete the application and simply closed the window. The next day I get an email from one of their loan processors, Tammy Kinney. She was looking for more information on the vehicle. I responded by telling her there was no vehicle, that the application hadn't been completed or submitted. I received no response. The following day i get an alert from my credit card company that an inquiry had been made on my credit history. I found out the next day that this woman ran a hard inquiry on an application that hadn't been completed or submitted when I went to a dealership to check out a vehicle which I ended up purchasing. I was unable to negotiate the APR I wanted due to my credit score dropping 10 points as a direct result of Tammy's, and ultimately River Works Credit Union's incompetence. I emailed her yet again expecting a reply on Monday; did not receive one. Tuesday comes, I email her again. FINALLY on Wednesday she sends a reply. She hadn't reached out to me due to the fact they had to test the system themselves. You couldn't have told me this on Thursday, Friday, Monday or Tuesday? Not even a courtesy update letting me know they're looking into it? it doesn't take nearly a week to partially fill out an application; it took me less than ten minutes. Her replies were simply one sentence responses with as little information as possible. No apology, no accountability on their part, no hint of professionalism or customer service (seems to echo every other review out there, no?) This leads me to believe she spent the past week simply covering up her blunder to avoid taking any responsibility/accountability of her colossal incompetence. I can't imagine anyone reading this review would think to trust these bumbling idiots with their finances. It is a shame they have attached themselves to IBEW Local 103. The only recourse I really have here is to leave this review, and to advise as many fellow IBEW 103 members to avoid this unprofessional, incompetent credit union for the next 30 years when I will retire from the local. EDIT: One more detail to add. I asked why she would run a hard inquiry BEFORE reaching out about information missing from the application. She explained that the inquiries are done automatically, so by the time she sees the application, the credit history has already been pulled. So basically, if someone has access to your personal information, they could simply file multiple applications via River Works Credit Union's website using said personal info to artificially tank your credit score. My only correspondence with this woman was via email so i have this in writing. How in the world is this place in business?

I wanted to thank Duffy Insurance for all the work they have done on their end to make our…read moretransition with insurance a smoother process! I have truly appreciated the help and guidance and constant support from you all at Duffy! Thank you once again!

Strong line of products, they gave really good options that were pretty affordable. I'd recommend.read more

R Capital was amazing to work with. They were professional, responsive, and really took the stress…read moreout of the process. Their knowledge of the market and attention to detail made everything smooth from start to finish. They even provide you with a checklist when you are buying your home. Highly recommend!

From the owner: We provide professional and reliable mobile notary and financial services. We understand that your…read moretime is valuable, which is why we travel to your home, office, or any other convenient location. Contact us today to schedule an appointment and let us help you with your notary or financial needs!

This is the indentGo office for tsa pre check but doesn't confirm on the TSA check website that…read moreit's inside AAA, might need a triple A membership not sure as they asked but didn't say anything else. Very fast service if go off hours.

customer service was not that great. The representative at the front desk did not process my…read morelicense renewal per RMV. It has been over a month and I spoke with her 2 weeks ago to check and she said it would take at least 3 weeks but it has been more than 3 weeks. She offered me a credit card but i guess forgot to process my renewal. my birthday is coming up on the 26th and because she didnt process my license i am unable to drive to work, unfortunately I wont get paid if Idont go to work. Employees should be trained well to avoid problem like this

Excellent Customer Service from top to bottom. Small Community that is willing to go the extra mile…read morefor you anytime.

My family and I have been coming to this bank all my life. The workers are phenomenal and provide…read morequality work every time.

Safe Harbor is a great place. Great Location, very nice employees and very sanitary!read more

We've been using Tracy for the past few years and are quite pleased with her work. She's quick and…read morethourough and suggests methods for us to save time which saves us money too. Tracy helps with monthly bookkeeeping and our end-of-year accounting too.

From the owner: For thorough and confidential Lynn, MA Accounting services, don't hesitate to call us today for…read moregreat financial advice. TD Accounting And Tax Services is relied on for helpful assistance.