1 Star Customer Service…read more I was rushed and not listened to by the owner, Jennifer Lambart, on initial visit in Edwardsburg. I made a 2nd appt for dilation that was skipped 1st time and to review the rx that I knew wasn't right for me, but she refused to see me again or discuss the rx. Then told me to go somewhere else for a 2nd opinion, which I couldn't afford, so I went to their location in Dowagiac. Day of appt. there was a lot of snow, and I showed up a few minutes late. The owner told the receptionist if I was late to refuse to see me. That's retaliation. I am disabled and have health challenges, because of this, I had requested an extended appt. when scheduling to cover any tardiness or being slow in the office (w/ my mobility limitations). There was nobody else was in the office or scheduled after me, so it wasn't about keeping to the schedule. The owner was just taking something out on me. That doctor, Katherine Marshall, actually listened to me and we got the correct rx, but the lady helping me pick glasses didn't give me enough info to make an informed decision. So ended up not get the lenses right. They wanted $300 more to get what I needed, which I couldn't afford at that time, but might have if the initial price had been given to me because the payment came from a donor. After reviewing the situation several times the lady refused to admit her mistake, blaming me (the customer) for not knowing the details of how lenses are made and that I'd need a higher quality (more expensive) material. I have severe health challenges which prevent me working and limit my ability to get normal tasks done. (Currently in the SSA Disability process.) Since I wasn't able to come up with the funds right away, they asked me to go somewhere else and return the glasses for a refund. Instead of making things right, which would be proper customer service, they keep just saying "go away". Terrible way to run a business. In that phone call I said I was trying to find help to pay the additional $300 and it was taking some time, the lady in the billing dept said she'd talk to the owners and get back to me, she never did, nor did she tell me I had to make that decision to return/refund within a week. But 3 months later, I hadn't been able to come up with the funds and finally decided to give up. So I called to talk about the return of the glasses for a refund. The glasses haven't been worn at all since they actually caused me more problems when I put them on. They have been sitting wrapped in a cloth in their case the whole time. The lady from billing refused. She lied and said I had a week to return them and now has been too long, but she didn't say that nor did she ever call me back after the 1 initial phone call. She didn't want to talk to me any longer about it so I think put me on hold or just mute for a few minutes refusing to answer me anymore until I finally ended the call. I had also called her a week before this and left a voicemail mentioned the return and asking her to call me back about it, and she also lied saying she never got a call from me. But now I see why she ignored it. I then called to speak directly to the owner, they didn't put her on the phone, so I left a message, and she has never returned my call. Over many months I dealt with several different people and there is an extreme lack of customer service, basic honesty, accountability, and more.

I love this place. The staff is friendly and helpful. The doctors are kind and knowledgeable…read more Highly recommend them!

Both the office manager Lilly and doctor Larson are AMAZING!!! Both super friendly and welcoming,…read moreknowledgeable and very professional. I highly recommend this eye doctor office!

From the owner: At Meijer Optical, your eye health is our priority. We offer comprehensive eye exams from…read morebest-in-class optometrists, the latest in lens technology, and a wide variety of eyeglass frames.

Great selection and value! Best spot in town for your cigar needs.. Service was great friendly and…read morehelpfully staff .

Amazing workers, they are so nice. The store is amazing as well always clean and everything in the…read moreright place. Their sales are the best. Overall a amazing place and very nice employees

Unfortunately, in my opinion, Safety Glasses USA missed the point ... I wanted five (5) pairs of…read moreglasses with an initial purchase of two (2) glasses. It's great that you are concerned about Customer Satisfaction, providing a Return Shipping Label, etc., BUT now every store that I have checked in the Fort Worth Area does not have Solar Eclipse Rated Glasses, and all On-Line Stores are not sure that they can deliver product in time for the April 8th 2024 Solar Eclipse. So you want me to return the glasses, which is great but now getting suitable Solar Eclipse Glasses is now in Jeopardy - so much for planning ahead and making it a family affair. As such, I'm going to keep the defective broken products and try to Hodge Podge them together so at least I have something to use. I stand by my one (1) Star rating --- "We value your business and hope to have the opportunity to make things right. Thank you for bringing this to our attention and we apologize again for any inconvenience caused." ... you didn't provide product, did not offer to replace the broken units but rather wanted me to ship them back.

Ordered pair of Oakley M frames hybrid S from their site. - Great for smaller to normal sized…read morefaces. They were the lowest cost on the net and were on par with the military discount prices with Oakley. Was glad they shipped to Guam.

Wow is really the only word. If you want to get lost in the book stacks this is the placee to go…read more A huge selection of used books in every genre. Some new books. Lots of toys, stuffies and accesories (book marks, stickers, pins, etc). A book lovers paradise

If they don't have it they'll order it. If it's old or new, popular or obscure, they probably have…read moreit. You can get lost in the rows and shelves. And isn't that the point of books? I love this bookstore for being more than a bookstore. Tom and the entire staff are fantastic.