My husband and I came to this office knowing our insurance company -United Health Care or U.H.C. is…read moreaccepted here. Before any work is done , the office verified with our insurance company what our responsibility would be, after UHC pays their allowed amount, for services. No procedures are done until our financial portion is collected at Dr. Bartman office. Patients do have to sign a document which reads that patient is responsible for what insurance does not pay. You don't sign it and no service. I signed feeling confident that we did our due diligence. Dr. Bartman also informed us what insurance will pay for my guard and my husbands crown and what our portion will be before we consented. After all procedures were finished....... 1. We recieved an 800.00 bill!!! 2. I called and spoke to receptionist at front desk and she could not explain why my bill was 800.00 and transferred me to Brian in the billing department. 3. Brian stated their office was not contracted with UHC-(They are per UHC) and our balance due is for being out of network. That made no sence! I did tell Brian to look at one account at a time. Not clump my husbands and my account together and start at the begining. I stated to Brian to look at my husbands account first , because thats the one you refer to as having the balance. I was not comfortable talking any furthur with Brian until I spoke with my insurance company. Needed more concrete facts. We decided to talk on May 9th after Brians vacation. He did not call back and when I did, he had not looked at the bill, since we talked last. He stated he would look it over with another biller and call back the next day. 4.Brian called back the next day and now states it was "my bill" and not my husbands bill that had a balance . He explains that Im responsible for any balance, if their office cant get the insurance company to pay. Brian sates that "insurance company's" don't like to pay out claims and gives me an example of another patient being denied. What a rediculous thing to say. Our insurance company denied my claim because Dr. Bartman improperly filed the claim. She failed to get a preauthorization and explain why I needed the mouth guard. At this point I knew I was dealing with a young, immature, inexperienced, unprofessional person! HELP!!! Brian would often say, "im sorry your frustrated " or " I know your mad" as well as , " I get why your not happy" but its your responsibility to pay, if there is a balance". First of all....Im not mad, frustrated or unhappy! That would imply I was dealing with a competant person. I was not. Secondly , you have no idea what I think of your ineptness! 5. I called UHC stated and explained what I was dealing with. Insurance representative explained I was not responsible for bill. She stated it was the Dr's. error by not complying with the UHC process, when filing my claim. She continued to state how clear it is to Drs., what is necessary to process a claim. And claims don't get paid unless Dr's. process them accordingly. As I stated earlier, Dr. Bartman had not preauthorized nor sent a medical necessity letter with my claim. I asked the Insurance representative to call Brian while I was on the phone and make it quite clear that the problem lies with the office and not me. She also would inform Brian what exactly was necessary to process the claim as well as remind Brian I had paid my portion at time of visit. 6. UHC calls Brian . 7. Brian calls me back and states insurance called and "everything's all set!" I could not believe his nieve arrogance in thinking he had a handle on "any"of this! 8. Brians head must be still in the sand, where he went on vacation! I stated I knew that UHC called because " I had them call and speak with you all the while I was on the phone". Oh my!!!! Brian stated that Dr. was already sending information needed to process the claim! He reminded me AGAIN how I would be responsible for any portion of the bill when Dr. resubmitts the bill correctly. Of course he did not use the word correctly in his sentence. I think I should bill their office for .... A. My time to fix this mess B. Dealing with an #! $** C. Office harrassment Better Business Bureau? Lol Never once did Brian take responsibility for himself or Dr. Bartmans role in this debauchery! Shame on Dr. Bartman and her staff for not doing the right thing in processing my claim correctly in the first place and for hiring an incompetant biller and customer service person. Does the doctor know how her office is being represented? Yikes! If I did not call inquiring about my bill, Dr. Bartmans office would never have resubmitted my claim to UHC . Instead I found the problem and facilitated, what I now hope, is my claim being correctly processed and no futher bills from this disheveled office! Another reason why insurance costs are high! Improper billing! Ps Brian...get your head out of the sand dude!

Everyone in this office is friendly and welcoming! They were able to get me in with only one days…read morenotice (twice)! Couldn't ask for a better dentist! I highly recommend Dr. Bartman!

The new office space is amazing. Dr Matt was not available for my check up as he is my usual…read moredentist, so Dr Ellinger checked my teeth Love Dr Ellinger too . Very gentle ands caring.

This is a top flight dentist office. Dr Bud has an excellent staff who are friendly greeters and…read morehave you efficiently in the chair on time. The hygienists are great and informative. Dr Bud never loses his edge on excellent dentistry. I think he is very current and professional and really could not be any more friendly. I also appreciate the new reminder system.

You couldn't ask for a better dentist going to see Dr Mauk and her staff. The care and kindness you…read morewill receive will blow you away! I thought I liked my last dentist but not after being treated by Dr Mauk. She has taken the absolute BEST care of me. She is trained and skilled in a lot of dental areas. She very knowledgeable and does superb work. You will never regret choosing her as your dentist! I highly suggest them! Just call and make an appointment!

Extremely pleased with my treatment and the entire staff…read more Thank you one and all for your gentle touch and giving me a bigger and better smile

Love the staff here! Friendly, professional people who know their stuff and are up front about your…read moreoptions. Scheduling has always been easy for me, too. I had two crowns done here on front teeth and they did a fantastic job; the wonderful work they performed has improved my self-confidence immensely. :-) They seem to be able to easily work in short-notice appointments, too.

1 Star Customer Service…read more I was rushed and not listened to by the owner, Jennifer Lambart, on initial visit in Edwardsburg. I made a 2nd appt for dilation that was skipped 1st time and to review the rx that I knew wasn't right for me, but she refused to see me again or discuss the rx. Then told me to go somewhere else for a 2nd opinion, which I couldn't afford, so I went to their location in Dowagiac. Day of appt. there was a lot of snow, and I showed up a few minutes late. The owner told the receptionist if I was late to refuse to see me. That's retaliation. I am disabled and have health challenges, because of this, I had requested an extended appt. when scheduling to cover any tardiness or being slow in the office (w/ my mobility limitations). There was nobody else was in the office or scheduled after me, so it wasn't about keeping to the schedule. The owner was just taking something out on me. That doctor, Katherine Marshall, actually listened to me and we got the correct rx, but the lady helping me pick glasses didn't give me enough info to make an informed decision. So ended up not get the lenses right. They wanted $300 more to get what I needed, which I couldn't afford at that time, but might have if the initial price had been given to me because the payment came from a donor. After reviewing the situation several times the lady refused to admit her mistake, blaming me (the customer) for not knowing the details of how lenses are made and that I'd need a higher quality (more expensive) material. I have severe health challenges which prevent me working and limit my ability to get normal tasks done. (Currently in the SSA Disability process.) Since I wasn't able to come up with the funds right away, they asked me to go somewhere else and return the glasses for a refund. Instead of making things right, which would be proper customer service, they keep just saying "go away". Terrible way to run a business. In that phone call I said I was trying to find help to pay the additional $300 and it was taking some time, the lady in the billing dept said she'd talk to the owners and get back to me, she never did, nor did she tell me I had to make that decision to return/refund within a week. But 3 months later, I hadn't been able to come up with the funds and finally decided to give up. So I called to talk about the return of the glasses for a refund. The glasses haven't been worn at all since they actually caused me more problems when I put them on. They have been sitting wrapped in a cloth in their case the whole time. The lady from billing refused. She lied and said I had a week to return them and now has been too long, but she didn't say that nor did she ever call me back after the 1 initial phone call. She didn't want to talk to me any longer about it so I think put me on hold or just mute for a few minutes refusing to answer me anymore until I finally ended the call. I had also called her a week before this and left a voicemail mentioned the return and asking her to call me back about it, and she also lied saying she never got a call from me. But now I see why she ignored it. I then called to speak directly to the owner, they didn't put her on the phone, so I left a message, and she has never returned my call. Over many months I dealt with several different people and there is an extreme lack of customer service, basic honesty, accountability, and more.

I love this place. The staff is friendly and helpful. The doctors are kind and knowledgeable…read more Highly recommend them!

I had dentures put in Sept 11, 2019. I think they should have communicated better with my wife…read moreconcerning what was done and what to expect. They communicated with me, but I was under anesthesia, and honestly I don't remember much. However, all of the post-op followup appointments have been wonderful. They are very professional and they have communicated very well as to what was happening and when I would be done. They have a lab upstairs and make the majority of the the dentures right on site. When I went in to have my dentures resized, the same person that made my denture did the resizing! Amazing! You don't get that kind of service from anywhere. I had a temporary bridge break the day before Thanksgiving. I called and they got me in on the same day I called and were able to replace the temporary bridge AND do the prep work for my permanent bridge that same day. I was just amazed at the speed with which they were able to perform the repair and the time spent paying attention to the details. I would highly recommend Angola Dental Center!

I have been going to Angola Dental Center for the past 17 years…read more Cody has been cleaning my teeth during that time and has a quick and deft touch at doing that but gentle enough to not require sedation. I get my cleanings 3 times a year; and, so far, being a senior citizen, my natural teeth are still in my head. Happy Camper!!

I love this Bronson location! Everyone is helpful and easy to make appointments. Melina Kokales is…read moremy doctor and she is very caring and knowledgeable.

A one page form took them two months to correctly complete…read more 5 visits, one lost form, one incorrect blood draw request, one lost blood vial, one incorrectly submitted form, 15+ phone calls to Bronson and insurance and on and on. Who knew a one page form with *6 questions* multiple choice for my PA Devin Clemence would be so difficult? I had to get a health assessment completed in order to get better coverage from my insurance plan so I figured I would try the new Bronson office in town. There was a 90 day deadline to have this done so I figured I would have plenty of time. It started well enough, I handed my PA Devin the form explained what it was and he started asking me the questions on it and ordered a blood draw. He asked if I thought I ate well and I answered honestly and said no. One of the questions on the form was whether I'd commit to a weight management program. Devin NEVER asked me this and checked "No" on the form despite not asking me. Don't know about anyone else but saying you don't eat well and saying you don't commit to a weight management program are NOT the same thing.  I wanted to sign up for the program. Then Devin asked me if I'd get a blood test for smoking.  I asked him if he had my blood test from one year ago when I had him complete the same form at his previous practice. He left the room and came back and said he did have the previous test, it said I wasn't a smoker, and that I didn't need to take that specific test again. He did tell me I'd have to come back and fast for blood tests for A1C and cholesterol. I have a phobia getting blood drawn and have passed out before so I wasn't thrilled but knew my insurance required it. So I left and planned to come back the following week. I looked online and it said you DON'T have to fast for these tests so I drive back to Bronson that day and had my blood drawn. A minor annoyance but I was willing to let it go. Then I got a call from Devin's MA Christy that Bronson had LOST my blood and I'd have to get my blood drawn all over again. Keep in mind I have a phobia so this was quite stressful for me. So I went back and got my blood drawn again the following week. A week after that I called Bronson to check on my form because my insurance said they didn't get it and I was told they LOST the form and asked if I could bring it to them. Luckily I did keep a copy and noticed Devin had checked that I didn't commit to a weight loss program so I brought it in and told the front desk that he never asked me and asked her to have him correct it and resubmit it. Another week goes by and insurance says they still do not have the form. I call Bronson and tell them and they say they'll send it in. I asked they make sure the form is corrected before sending it. A few days later I get a call from MA Christy asking me to come in for a urine test. I told her Devin said I didn't need to because he had my blood test and she said that was wrong and I had to come back anyway. So I went to Bronson yet again. Another week goes by and insurance says they STILL do not have the form. I call the front desk and tell them and they say they will have Devin complete it and send it in. My insurance gets it a few days later but says I'm disqualified because the form says I won't commit to a weight loss program. Remember I've specifically asked multiple times to get this fixed. I drive to Bronson again and tell them I don't know how to get them to send in this form correctly, I'm not mad but I don't know what to do because I'm running out of time to reach the deadline. I call my insurance 3 times that week and still no corrected form. Finally I call and leave Devin's MA Christy a voicemail and explain all of this again and tell them I am close to running out of time for the form's deadline and that my insurance cost will go up and I'll have less coverage. She calls me back the next day and says she'll submit it. At last the insurance says they have what they need. Why was this so difficult?  I should have gone twice at most and made no phone calls to insurance or Bronson. I was simply floored at how much effort it took on my part to get a one page form submitted to my insurance correctly. I truly hope this was a multiple trip, multiple phone call anomaly that other patients don't have to go through. Better luck to everyone else.