Worst customer service ever! Waited 1.5 hours to get a room for a consultation. At the 2 hour…read moremark we left. No apology. No offer to reschedule our appointment due to scheduling issues. Just nothing. I believe I should bill my time to the office!

Dr. Braun and staff are kind,caring and give everyone exceptional care.read more

Dr Matt provides options and recommendations that have been excellent, and his skills are so broad…read morethat I have gone to him with serious problems, like a broken tooth that would require a cap, and assessed, provided options, produced and installed the new cap in a single session, unlike mt experience that would normally have required multiple sessions, long timeframes and multiple docs to complete - Matt's skills and support technology saved time, hassle and $! Great doc and good human being.

Experience and talent. Dr. M is knowledgeable and very conservative. His work is impeccable. Highly…read morerecommended.

Run, run and run from this oral surgeon. First off had to wait almost 2 months to schedule an…read moreappointment and to be seen when I first called, they would not schedule an appointment without my insurance card, which I did not have on me. That should've been my first red flag. Second, day of appointment go into the office. The office is jammed packed with people. Waited over an hour to be seen by the doctor. Then once I was seen, he saw me for less than two minutes. I was supposed to get options when leaving I did not receive those option options. They also really pressed to put down $390. It's nonrefundable. I don't have a problem doing that, but I am not going to do that when I don't know the actual cost. Complete craziness. Go somewhere else where you feel like you will be heard and take the time to address all the needs and concerns. Transparency is key and not feel rushed like a number.

I had all 4 wisdom teeth out here with Dr. Bonnet. I am typically quite nervous with dental work,…read moreparticularly as I knew I needed a lot of work done due to the pain I was having. They fully understood and expected that I would be nervous and were willing to explain everything in detail. I had a consultation where I had a CT and x-ray and saw Dr. Bonnet to review what needed to be done. I then had the surgery, under general anesthesia- something I was nervous about. It all went very well, no bad side effects. I then had a quick follow-up. I felt very comfortable there. Even all of the insurance/ coverage was explained to me (with the potential of removing teeth that were not impacted and thus not covered). I would absolutely go back here for any further oral surgery, hopefully I don't have to though :)

I was referred to Dr. George Kirby at West Michigan Oral and Maxillofacial Surgery after a routine…read moredental exam indicated the need for an extraction of a couple of wisdom teeth. This being my first surgical experience, I was quite nervous. At my initial consultation with Dr. Kirby he informed me that one of the teeth wouldn't need to be pulled at this time. This was a refreshing surprise for a dental practitioner to not push for as many procedures as possible. During this consultation, everything was explained and easy to understand. Dr. Kirby stayed to answer any questions I had and I didn't feel rushed at all. It was as if I was his only patient that day with the level of attention he and his assistant showed me during that consultation. Upon leaving the consultation, I felt more at ease about the procedure and felt confident that Dr. Kirby would take good care of me. On the day of my procedure, Dr. Kirby was running a bit behind schedule due to some additional work a previous patient was having performed. But, Dr. Kirby's assistant checked on me regularly and kept me informed the entire time. When Dr. Kirby arrived in my procedure room, he answered a couple more questions I had and then went to work. The procedure went perfectly and Dr. Kirby even spent some time in the recovery room with me to answer after-care questions and make sure I knew everything I needed to before heading home. In the months following my procedure, I ran into some issues with my insurance company. Dr. Kirby provided a letter for the insurance company on my behalf and ensured that the situation was completely resolved. The fact that his high-level of care and compassion extends beyond the surgical room shows he truly cares about his patients' whole experience. Dr. Kirby's ability to quickly put me at ease and the level of care and attention he provides is extraordinary. While nobody looks forward to dental surgery, if I ever find myself in need of it again, Dr. Kirby will always be my first choice.

Friendly and professional staff. Dr. Kirby extracted both teeth within a few minutes making sure I…read morewas as comfortable as possible. Would recommend to anyone.

I have been going to Dr. Allen my whole life, since I was old enough to have teeth it seems like…read more I've always enjoyed going there. The dental hygienists and front desk staff are friendly, gentle, and kind. Dr. Allen is very personable and helps you understand what is going on in your mouth. The new building is really gorgeous. I was lucky enough to go there once after they redid it a few years back. It's very homey feeling. I really miss being a patient there, but I've since moved out of state and cannot drive to Kzoo just for a dentist appointment! I like that they still have the 'no cavity club' - of course these days all the pictures are digital and on the website - when I was a kid they took a polaroid of us and pinned it up in the waiting room. :) If you're lucky enough to go to Dr. Allen, I envy you!

excelent but think he no longer excepts delta dental. great waiting room. has modern equipment…read more think has own lab?

Dr. Leonard took such wonderful care with me as a young girl. Can not recommend him more. I'd be…read moreseeing him still if I were still in the area.

Very professional and honest. Traditional diagnostic tools and the reasonable price reflects that…read more Dr. Leonard is very reserved and objective; he will treat what needs treated, not fill every pit and groove for profit.The hygeniest is experienced and thorough; she's not just a "polisher". The front desk is run by an efficient receptionist. There was no preaching or shaming, just care. The office is set up to ensure patient privacy. I highly recommend this office, particularly if you've been ripped off by a chain dentistry or a "bargain" dentist.

I was very reluctant to go to the dentist. It had been a decade since I had gone to one. The…read morepeople at Aspen dental made me feel very at ease! Everyone from the receptionist to the x ray tech and dental assistant to the dentist himself were great! Everyone took time to talk to me and explain any questions I had. I am definitely going back.

I don't like this place. I have a very heightened fear of the dentist. I had to have a tooth…read morepulled. The Dr was very rude. He didn't even tell me he was going to stab that needle into the roof of my mouth or did he numb that area. I cried so much. He didn't care. I need more dental work but I will not go here. I don't like the staff and it was just an awful experience.

*problem has been solved, this is my original comment with 1 star rating* "They will quote you a…read moreprice and have you pay it upfront, they trick you into thinking that quoted price is what you will pay. Once they con you into getting the procedure done they will hit you with a bill almost twice the quoted price you already paid. They blame the insurance but these scam artist knew exactly what the were doing. Do not even step foot in the door." *edit* After having a conversation with the VERY helpful employee that commented on this review, she was able to figure out the error that led to us being charged the extra amount. We went from owing 450 to getting a refund of 48$. Im very happy with the follow up that I got, my problem has been solved and I now know it was a billing error. I no longer think Aspen Dental is trying to rip you off, it just seemed like it when the original employee I talked to brushed me off and blamed insurance. Im going from 1 to 3 stars, the lady who helped me deserves 5, but the lady I talked to originally wouldn't even bother looking at the situation and dismissed me as if I just didn't want to pay my bill.

Absolutely a nightmare to deal with. For three months I have been going through the process of…read moretrying to get a couple if cavities filled. Took over a month just to get in to get x-rays and a consult since they cancelled and rescheduled three various times. then they scheduled the dental work to be done over another month out since their doctor wouldnt be starting until September. I had to pay up front all of my co pay. Now they have called to cancel again and rescheduled because the doctor isnt available again. Worst franchise ever!