My sons car broke down on his way to Traverse City from our home in Northville. Andy went above and…read morebeyond for us. You can trust him !!

My car started making noises while on the highway and had a very nice gentleman pull over with me…read moresuggesting Wee Care Auto since it was close and he knew them... They looked somewhat busy but still got to me within 20 minutes, they checked my car out for me and were such great people!!! They definitely knew how to put a smile on my face during a stressful time... I 1000% would go back in the future

Always busts his butt to fix my car. And its needed quite a few things since hitting 200k miles…read more Other poster saying hes openly racist is just looking for a way to be rude to a small business owner. Personal views and business practices are two different things.

From the owner: Transmissions is our our strong point by offering a quality rebuild at an a fordable price to our…read morecustomers.

I took my explorer in for no ac, they installed rear ac blocks , because of hole in line, now have…read moreac back.

Pat is a stand-up guy. I'm a DIY and he guided me through a complete rebuild and even when I called…read moreafter with a shift problem, he explained what I had assembled incorrectly and so I went back into the side cover and sure enough the problem was resolved. Highly reccommend his services.

Without going into the story, I'll just say that I needed a new transmission (a basic 4L60E) for my…read moresedan, found their price reasonable, and called them in mid-April. They were nice. It's now been six months in dealing with this outfit. During that time, I was told I'd get a stock-built trans with the torque converter in 10-14 days delivered to the shop of my choice. That turned into about six weeks even after repeated calls and texts and after they cashed my check (they only take checks). The trans finally showed up at the shop in absolute crap condition, cellophane-wrapped to a wood pallet and with no promised torque converter. It also exhibited concerning discrepancies that made me cringe and question the build quality inside. The mechanics at the shop even recommended against installing it. When I sent pictures of the issues to the builder, they even said it was not right and would offer a full refund. So I sent it back in mid June (still on the same pallet) and requested the full refund. I was told that the trans would need to be torn down to assure there was no damage. If none was found, a full-amount check would be sent in 14-21 days and they would cover the return shipping costs. Reasonable. Three months went by after that and still no check even after calling twice a day to get some hope there was progress. I just kept getting lame excuse after lame excuse when they would answer, which was occasionally. Calling them is useless, no one picks up the phone except maybe once a week. And when you do get someone, they say they'll call you back and never, ever do. I can't tell you how many times I've been 'promised' a call back with no follow through. That's absolutely infuriating. The customer is not a priority to them at all and I honestly don't know how they're even staying in business, nor do I care anymore. They don't dyno their trans and their build quality is garbage. Don't deal with this place no matter how badly you need a trans. Spend the extra money and give your business to a reputable outfit that has at least some moral standards for how they build their products and serve their clientele. They guys have neither. UPDATE: After 4 months of going round and round with these people just on the refund alone, I finally got a refund check minus 30% for some bs restocking fee plus the cost of the return shipping they said they'd cover. They said they sold the trans they built for me very soon after they received it in June so why am I getting charged a restocking fee months after they sold it again? A filing with the BBB will happen very soon against these guys.

Do Not Trust this company. We ordered the product and paid…read morein full December 2020. It took three months to finally receive the product and it was damaged and missing components. The product was returned and a refund was promised, never received. Excessive excuses, they don't answer their phone, they refuse to provide manager information and customer service is a joke. Still waiting for my $1099 refund. Filed a complaint with the BBB. Avoid at all cost!!

We started noticing the average cost of this place, no matter what we took our vehicles in for, was…read morenear or above a thousand dollars. When we question anything at all, we are spoken to in a disparaging and extremely rude manner. We have brought vehicles in for one thing and then told there is something else wrong and when bringing the vehicle back for that problem, he says that that diagnosis was incorrect and now it is a different and more expensive problem. They also will not warranty their work.

My daughter and I have been taking our minivans there for about 2.5 yrs. Have taken them there for…read moreAmsoil oil changes, as well as repairs. I have ABSOLUTE trust in them ., never feel that they are being dishonest.

Super good to work with. Very fair pricing. To make a long story short, what I thought was front…read moresuspension repair was neglected routine maintenance. The quote and the service time were spot on. Makes for a very happy and returning customer. Dave S

Do not go to this place; unless you don't have a problem with Dale Stroebel giving any information…read moreabout your vehicle to Car-fax or other agencies. I went there to have an unusual noise checked out. I felt that paying him, $90, for his time and effort was a good decision. As it turns out.....NOT a good decision at all! He diagnosed the noise as the flywheel between the engine and transmission needing to be replaced. In addition, he also listed his needed repairs that were unrelated to my concern. They were axles, steering linkage and suspension parts, and an oil change. He gave an estimate of $3,086 for the cited repairs and I just had the oil changed 1 month ago. I was not told that he would be publicizing my vehicle's VIN and the cited repairs online for anyone (including car dealers) with access to Car-fax to see. When you go to trade in your car or truck after Dale Stroebel gives you an estimate, even if he does not do any work on your car, this information will be published! He told me this after the fact, and after I had visited a car dealership. There was no up front disclosure regarding his use of the information that he gleaned by inspecting my car.

My car died July 7th. I made an appointment and took it in. Almost 2 weeks AFTER the appointment he…read morefinally attempted to fix it. $500 later I drove it away and it was doing the same thing so I had to take it right back in. Now I'm not blaming him for the problem persisting. This could be something else. Who knows? Cars have a lot of parts. I made the appointment for Tuesday July 28th and now its AUGUST 5th and he still hasn't touched it. It has been a month without my car. Don't take your car here unless you are prepared to be without your car for weeks and don't think making an appointment matters. He won't fix it until at least a week or two after.

Great guy, great prices, great service. He will not sell you things you don't need. Honest dude.read more

Very poor communication, have had our vehicle nearly a month(after telling us it would be a week),…read moreI've had to call them several times to check on the status of said vehicle only to get excuse after excuse and promise after promise, the last time I spoke to the owner he made it seem as if I'm harassing him and/or rushing him to hurry and get it done.Unfortunately they either received or damaged said parts the first time they got it and tried to just weld it together and put it on but realized it wouldn't work so had to order yet another part which nobody communicated to us that it didn't get there til nearly 2 days (I called one day they said give them til the following week)after they were supposed to have the car fixed (this is after the second deadline of saying it would be fixed) and the owner was so gruff with me the last time I spoke with him I was nearly in tears and I'm no crybaby it was that bad.

My experience was great. They looked at my vehicle right away. They were very friendly. They didn't…read moreeven charge me to diagnose my issue. I'm not from Bay City but I'm very impressed with their customer service. They were not able to help me ultimately, but that wasn't their fault. They did not try to sell me something I did not need. I would not hesitate to recommend this business.

My transmission was never fixed and didn't even make it 20 miles down the road. When I called him…read morehe never called me back and still hasn't answered any texts or calls and nothing was ever fixed at all and he costed me 4100 dollars in repairs he didn't do

Had my car for 2 months, he said he could do it in 2 weeks. Couldn't rebuild my transmission…read more Wanted to charge me more than what I purchased one for. Damage to the car and missing stuff.