if I could give them zero stars I would. this shop took advantage of me while I was pregnant. I…read morepaid 3k for a transmission and they didn't even change it! I just recently had it replaced and took photos of the stock trans they claimed to have changed. luckily I found an honest mechanic who's willing to go to court with me to prove they never changed it. do not come here for repairs. these people are crooks and i will be contacting the bbb to have them shut down bc everyone I've explained my situation to has a similar story from the same shop.

Conflict was resolved. Please disregard previous review. Owners were out on vacation. Sorry guys…read morefor jumping the gun.

I took my explorer in for no ac, they installed rear ac blocks , because of hole in line, now have…read moreac back.

Pat is a stand-up guy. I'm a DIY and he guided me through a complete rebuild and even when I called…read moreafter with a shift problem, he explained what I had assembled incorrectly and so I went back into the side cover and sure enough the problem was resolved. Highly reccommend his services.

Without going into the story, I'll just say that I needed a new transmission (a basic 4L60E) for my…read moresedan, found their price reasonable, and called them in mid-April. They were nice. It's now been six months in dealing with this outfit. During that time, I was told I'd get a stock-built trans with the torque converter in 10-14 days delivered to the shop of my choice. That turned into about six weeks even after repeated calls and texts and after they cashed my check (they only take checks). The trans finally showed up at the shop in absolute crap condition, cellophane-wrapped to a wood pallet and with no promised torque converter. It also exhibited concerning discrepancies that made me cringe and question the build quality inside. The mechanics at the shop even recommended against installing it. When I sent pictures of the issues to the builder, they even said it was not right and would offer a full refund. So I sent it back in mid June (still on the same pallet) and requested the full refund. I was told that the trans would need to be torn down to assure there was no damage. If none was found, a full-amount check would be sent in 14-21 days and they would cover the return shipping costs. Reasonable. Three months went by after that and still no check even after calling twice a day to get some hope there was progress. I just kept getting lame excuse after lame excuse when they would answer, which was occasionally. Calling them is useless, no one picks up the phone except maybe once a week. And when you do get someone, they say they'll call you back and never, ever do. I can't tell you how many times I've been 'promised' a call back with no follow through. That's absolutely infuriating. The customer is not a priority to them at all and I honestly don't know how they're even staying in business, nor do I care anymore. They don't dyno their trans and their build quality is garbage. Don't deal with this place no matter how badly you need a trans. Spend the extra money and give your business to a reputable outfit that has at least some moral standards for how they build their products and serve their clientele. They guys have neither. UPDATE: After 4 months of going round and round with these people just on the refund alone, I finally got a refund check minus 30% for some bs restocking fee plus the cost of the return shipping they said they'd cover. They said they sold the trans they built for me very soon after they received it in June so why am I getting charged a restocking fee months after they sold it again? A filing with the BBB will happen very soon against these guys.

Do Not Trust this company. We ordered the product and paid…read morein full December 2020. It took three months to finally receive the product and it was damaged and missing components. The product was returned and a refund was promised, never received. Excessive excuses, they don't answer their phone, they refuse to provide manager information and customer service is a joke. Still waiting for my $1099 refund. Filed a complaint with the BBB. Avoid at all cost!!

My sons car broke down on his way to Traverse City from our home in Northville. Andy went above and…read morebeyond for us. You can trust him !!

My car started making noises while on the highway and had a very nice gentleman pull over with me…read moresuggesting Wee Care Auto since it was close and he knew them... They looked somewhat busy but still got to me within 20 minutes, they checked my car out for me and were such great people!!! They definitely knew how to put a smile on my face during a stressful time... I 1000% would go back in the future

The young man who answered the phone was rude, short & acted like a couple of questions was a waste…read moreof time. I went to ask what time would be available to come in , he hung up on me. Never getting my business. Needs to grow up and act professional especially if you are in a business. I would give this place a ZERO. I recommend finding a professional business that does treat customers like they're stupid . Friendly staff my butt!!

Took one of our vehicles to M&R for heating and poor gas mileage issues they found the problem and…read morehad it fixed the same day. Thank you

This happened to me today and it's only the 3rd review I've ever done on a business - the first 2…read morewere positive... unlike this one. I made an appointment 7 days prior for a tire changeover from winter to summer tires (I wish I could've done it sooner). A couple of days before my appointment, I called and asked if they could add-on an electrical problem with a headlight and change the headlight and they said yes. I brought my car in a 1/2 hour early. They kept it for over 6 hours before Dennis telephoned me to say they didn't get to work on it because of working on cars from yesterday... really? He apologized and said they could start on it first thing Monday morning. I picked up my car and tires and told Dennis I was very disappointed in being treated this way and I asked if all their customers were treated this way - especially since I made the appointment 7 days prior. Dennis said well, they did have "other" cars to work on... how smug of him. Were the "other" cars on the schedule prior to mine... how ridiculous. This was so disrespectful to me that now, I will not disrespect myself by returning to Hampton Auto Repair to give them my business. It was just a few months ago that I spent over $1,000 there and was a regular customer, but no more. By the way, if I performed My job in this manner there would be consequences. Lacking in customer service. I do not blame the mechanics. By Kathryn Cristoforo, Bay City, MI

Once again they were Awesome ! They even needed a part for my car right before closing after test…read moredriving it. Called a parts place and installed it . Car ran like a champ ! Best repair shop by far !

Oil changes done in a fast and friendly way. I have had them…read moreinstall a new battery too. Thanks!

SHOCKS AND STRUTS - TOYOTA Having my Toyota repaired for…read moreshocks and struts. I will update as the work is completed soon in July - 2025. So far, their prices are fair and reasonable compared to other repair shops for work of this type. Rick got back to me with a quote in a timely manner and was a friendly guy to deal with. Will update my post as the work is completed.

Had a mass air flow sensor go shitty and he fixed it no problem! Was really nice and chill! Let my…read moreboyfriend and I look at a car that we thought was pretty nice! Even talked to me about what it's like to become a mechanic, so that was pretty great!

We found our new mechanic!! Great price and most importantly, honest and trustworthy.read more