Gordon is really a "vacation saver". We had a toilet problem and 3 other repair services told us it was probably a. bad valve (our trailer is new) which would have cost $300+ to replace. Gordon listened carefully and thought maybe we just had a clog in our water spraying device which is in the bowl. He coached us how to take it apart and check and sure enough he was right. It was filled with bits of plastic that never got cleaned out when it was installed. He gave us this great advice and instructions over the phone at no cost and not only saved us several hundred dollars but also a long drive to get to a repair shop. He is clearly experienced and thinks things through before just going with the first idea. Very nice, patient, and professional business. read more