Driving one of my many trips down I-95, I had a problem with my water pump. Saw New Castle online…read moreand stopped in to see if they could help. Wow! Did they ever! Butch promptly went through my system, asked several questions then diagnosed and fixed my problem. I came into the shop expecting to have to replace my water pump, but Butch said it wasn't necessary. I sincerely believe that if I had gone to a big-name dealer the service rep would have unnecessarily sold me a full water pump replacement. It is so refreshing to encounter honest and skilled people like Butch. If you find yourself RVing down 95 and you need some problem with your RV fixed, go see New Castle....you won't be disappointed!

I had a city water connection problem, and Butch explained everything to me and had me on my way in…read moreno time! Rich from Erie, PA

Nice people as long as you don't put any faith in what you are told. Bought a RV from them and…read morebefore flying down asked if it was ready to go. I was going to have it checked by an independent but couldn't find anyone who would do it so I took the dealers word and their 150 point inspection. Got there for my 1000 mile drive back and the statement that it was stored inside except for the last couple of months was untrue, the generator did not work, solar did not work, auto levelers did not work so I will assume the only thing that was inspected was my check. I should have walked away but it is a nice unit so I accepted they would take care of the issues. After five hours everything seemed to work except the auto levelers but I was assured they would take care of it and had called to have it fixed. Turns out they didn't get the necessary information so I needed to find it. I was told someone would call me and walk me through where to find the information but they didn't call and followed up with dealer who basically had no interest in making things right. Bottom line is get an inspection, believe nothing you are told and expect to have any work done yourself. If you don't feel right about your purchase, walk away.

Amazing and caring service by Ron Devane needed winterization and warranty work for 2024 29NP.read more

roceed with caution. We're at a point in time where delays are inevitable, so expect that. However,…read morealso understand that business' are in turn flexible with customers. I should've had my Ford F-350 back from these guys last week. Fuel contamination resulted in this shop charging an outrageous $125/hr shop time and 250% mark up for parts. $7,800 for parts that I could buy OEM from Ford for $3,200. Total $12,000! Considering this, they don't even offer any type of military/government discount. I'm LE and asked, which is highly unusual that they wouldn't offer. When asked about shop rates being higher than ford, the owner, Robert initially indicated that he charges less than factory, but when faced with the facts stated, "My rates are my rates, I don't match dealership rates." Really?? You charge more than the dealer?? You wouldn't be in business, simply unsustainable. End of rant. Just find another shop that has integrity and operates ethically. The guy doesn't seem terrible on a personal note. Just poor practices. Update, upon picking up truck, Robert demanded I get a cashiers check or cash to pay him rather than accept the Geico insurance check. I took it to BOA and they said the business is required to deposit into their business account and this is very common practice. I was eventually able to get the cashiers check, but later learned he wanted the immediate funds since he had damaged my truck while at the shop. I provided Robert with the cashiers check and my deductible. When leaving the shop, within an hour, the "ater in fuel" light was active on dash, as well as "service charging system" light illuminated, which wasn't on when left for servicing. This shop literally damaged my truck further. Robert claimed fuel system is guaranteed by Ford for 2 yrs. This is false and was verified via Ford who couldn't find the repair by my vin. This shop also charged my shop for 15 gallons of diesel replacement and failed to fulfill this, returning my truck bone try if fuel. Robert knew I was leaving the state and when asked if he could fix the new charging system and fuel/water issue, he stated "I'd get on the road if I were you." On further attempts to contact him, he never responded to calls/texts and his shop is always locked. Litigation to follow... don't put yourself in this situation. Take it to a reputable shop. It's very unfortunate that this business is fostering a terrible reputation for small locals businesses. Up until this point, I've always supported them and they've been good to me.

STAY AWAY!! He had our motorhome for 4 months for a repair that should have taken 2 weeks with…read moreparts delays included. He overcharged us by a factor of 2 to 3 times what he should have. I have subsequent quotes from reputable Freightliner dealers for less than half of what he charged. We were just so grateful to finally get it fixed and out of there after 4 months of abuse and neglect that we even neglected to get a receipt. If our 50,000 lb. motorhome was in a position that we could have towed it out of there, we would have. I have detailed extemporaneous notes and copies of the hundreds of answered and unanswered texts(mostly unanswered) to corroborate my saga. He would only accept cash for parts and repairs totaling over $10,000 saying that his credit card company will not allow a transaction over $1500. This is not a person who should be doing business with the public.

I do not recommend Camping World to anyone EVER. We purchased a camper from the Savannah location…read moreand we were told lie after lie about the service, what was around with our camper and how long it would take to do the repairs. An arrangement was made for us to go to the Concord, NC location since it was closer to our home and the staff at this locations was just as bad. At one point we were told that they "found our camper"... they lost it??? Camping World has a huge internal disconnect and communication problem which in turn causes poor customer service. I hope for Camping World's sake they can get their internal Problems worked out so they can provide better customer service. Update after Camping World's comment below. My husband has sent Camping World's customer service multiple emails and had multiple phone calls with customer service. To this date (several months later) the issues have not been resolved.

Once you own it they completely forget about customer service and disregard any need to help you,…read morethey just find ways to get more money out of you and lie about repairs. Sales may be great but run far away from their service department. Have been waiting on a call from the manager for several weeks to explain the poor service and constant issue we have delt with.

They said everything works as it should. I can't see the speedo. No dash lights. Someone cut me…read moreoff. No horn. These are the issues so far.

We have been involved with purchasing and selling with Mr. Thompson. He speaks the truth you get…read morewhat you pay for and sometimes it's even better. We Island and have looked all the way up and down the state of Florida. He is one of the best. Ask him straight up questions he does not steer you wrong.

My wife and I were full timers for 6 years in a 40' 5th wheel before buying another house. We've…read morehad 4 RV's over the last 30 years and decided we wanted to get back into it with something small and simple. We decided on a Jayco Jay Flight and contacted R.J. at Blue Compass RV in St Augustine. He was great to deal with. We reached an agreement to purchase the model via phone as we live 2 hrs away, but the night before we went to sign the papers, we saw another model we thought would better suit us. I told R.J. about it and he had those models side by side for us to compare when we arrived. We preferred the second model and spoke with Jared, the general manager regarding price. We negotiated what I felt was a fair deal and signed a sales agreement. Upon returning a few days later to do the walk-through of the trailer and sign off on the final paperwork, we met with Matt in financing. He explained everything clearly, answered all of our questions without hesitation and breezed us through the process. Even though we chose to buy one of the lower priced units they sell, they treated us as if we were buying a top of the line diesel pusher for hundreds of thousands of dollars more. They could not have been more friendly, accommodating or fair. No hard sell or being pushy. From the initial contact through the final signature, it was an absolute pleasure to deal with everyone we met there. We would not hesitate to purchase from them again. Thanks also go to the service manager for answering our questions. Neil for doing the demo of the unit and Daniel for showing us around the parts department. 5 stars all the way around.

BC wanted to sell me a new Maxxair fan $800 instead of replacing the $40 knob mechanism. And if…read morethere's no money in a job, the small business guys won't return your call. I guess if you don't know a guy, this is how it is.

I recently purchased a Sonic 190VRD from Travel Camp. From the initial phone contact to driving off…read morewith my new camper I was so pleased. Allen the GM and Isabelle the sales rep were professional ,informative and strait shooters. There were no surprises waiting for me when I arrived . The whole process was a fun filled afternoon. Then there was Carl the service mechanic extraordinaire . His work ethic was above and beyond. I can honesty say that he is a rarity,and that I so appreciated his thorough kind and genuine persona. We knew when we left that our truck and camper was prepped and safe for our 4 hour journey home. Shout out to Brandon too ,your awesome thanks for getting Batman. Thanks guys !

I was sold a 2018 Winnebago Rv and told it was a 2019. so I was charged the 2019 value for a 2018…read morevehicle. I agreed to one price and by the time they added all of there fees it was a good $30,000 more in price. do Not shop here these people lie and make you sit for hours waiting on the paperwork. Horrible place!

I hear about so many bad dealers that I want to publicly thank Dick Gore's RV in Jacksonville,…read moreFlorida for doing the right thing. I bought my 2011 Newmar Ventana 3434 on Mar 31st. When I bought the coach I asked to make sure the roof had been inspected and sealed if required. I used the coach twice in the following two months. I went up on the roof to check my satellite system and felt a soft spot in the roof. . I called my salesman Chuck Woodruff who had the service manger call me. They asked me to bring the coach in the next day and they would take a look. As they told me if this had been found the first two weeks no questions asked. However, after two months they would have to take a look and see what repairs were needed. I took the coach to them and they made sure to fit me into a very busy repair shop and delivery prep. They repaired the roof, luan board, and insulation at no cost to me and took care of a couple of lights that didn't work. Thank you for not finding a way to disappoint me and instead stepping up and solving my issue!!

Long story, but as abbreviated as possible, this dealer is dangerously bad in my opinion. They…read morefailed to fix what I brought the RV in for but worse, gave me what I believe is a "tall tale" with frank misinformation leading me to great financial loss. Beware this facility.

They have had my Fifth Wheel in their so called shop since way before Christmas. Even though we…read morepurchased it from them, I will NEVER take it to them for repairs again! I do not recommend for anyone to purchase from them unless they can do their own repairs!!

This company refuses to return communications. I am a customer willing to pay for service but am…read moreignored at every turn. I DO NOT recommend this RV locale to anyone.