My young daughter was traveling during the night from North Carolina back to Florida. Going through…read moreGA, She turned onto a side road, and her car went into a ditch. She became stuck in the mud and was afraid her car would flip. She was very scared and did not know what to do. One of the drivers from Hook and Book saw her while driving by and went to assist her. He was able to pull her out of the ditch and get her safely back to the main road. She and we are so VERY thankful to this kind gentleman and this company for helping her and making her feel safe. If I could give more stars I would !

Do not hesitate calling Joshua for help. Amazing service. Came to our rescue on I 95. great value.read more

Came and picked up my car, fixed it and returned it the same day. Cost was less than I thought it…read morewould be. Outstanding service. Can't recommend them enough. I will definitely use them again.

Tiger was very professional and had a very reasonable towing fee. Showed up extremely fast. Highly…read morerecommend.

Cannot find the address to the business. They towed my vehicle and answered the first time I called…read morebut then it goes to every time with no returned phone call

very pleased with teston. have had to use him unusually number of times lately. he's patient…read moreknowledgeable capable. I'm very pleased with his work. He listens to what you have to Say. He s mannerable. I'm no teenager. he assists me in out of truck when needed . thank you Teston

Sam provides a first-rate, dependable, professional, and economical service. Once you experience…read moretheir quick response, Elite will be your "go-to" service. I've used them 4 times since Dec 2023, highly recommended. Fred / SSI

Saved a family road trip of over 1,000 miles. We blew a tire on I-95 North at 3am Saturday morning…read more Didn't have the special lug nut key. Tynsley's was able to get the lug nut off and sold us a replacement tire so we could finish the journey instead of using the spare donut. Showed up very fast and was the only business to pick up the phone and head out to help. Truly 24/7 unlike the other dozen or so businesses we also called. Thank you.

Cheeta was a lifesaver for us after breaking down on I-95. We tried calling several towing places,…read morenot getting answers, until reaching Tynsley's. He came right away, towed our vehicle 20+ minutes to Brunswick, and dropped us off at a hotel for the night. Our truck was repaired next morning before noon and we were back on the road. His price was beyond fair, so much so that we paid him more than he had billed us. I would highly recommend his services.

Highly recommend! I was stranded on I-95 north 20 min south of Brunswick (Saturday at approx…read more4pm).?I called 4 other companies that advertise 24 hr service that could not help me. A1 was friendly and willing to come out right away. Thank you for calling your help! Great communication and friendly.

5 Stars for sure. I broke down on I95 N heading to NC. about 3 am Sunday morning. My alternator…read morewent out and my battery died. Not only did they take my truck to an auto parts store but they stayed and helped to remove the broken alternator and install the new one. They did not charge me for the extra service they provided. I highly recommend this company. They went above and beyond with their service. As I said 5 stars for sure.

roceed with caution. We're at a point in time where delays are inevitable, so expect that. However,…read morealso understand that business' are in turn flexible with customers. I should've had my Ford F-350 back from these guys last week. Fuel contamination resulted in this shop charging an outrageous $125/hr shop time and 250% mark up for parts. $7,800 for parts that I could buy OEM from Ford for $3,200. Total $12,000! Considering this, they don't even offer any type of military/government discount. I'm LE and asked, which is highly unusual that they wouldn't offer. When asked about shop rates being higher than ford, the owner, Robert initially indicated that he charges less than factory, but when faced with the facts stated, "My rates are my rates, I don't match dealership rates." Really?? You charge more than the dealer?? You wouldn't be in business, simply unsustainable. End of rant. Just find another shop that has integrity and operates ethically. The guy doesn't seem terrible on a personal note. Just poor practices. Update, upon picking up truck, Robert demanded I get a cashiers check or cash to pay him rather than accept the Geico insurance check. I took it to BOA and they said the business is required to deposit into their business account and this is very common practice. I was eventually able to get the cashiers check, but later learned he wanted the immediate funds since he had damaged my truck while at the shop. I provided Robert with the cashiers check and my deductible. When leaving the shop, within an hour, the "ater in fuel" light was active on dash, as well as "service charging system" light illuminated, which wasn't on when left for servicing. This shop literally damaged my truck further. Robert claimed fuel system is guaranteed by Ford for 2 yrs. This is false and was verified via Ford who couldn't find the repair by my vin. This shop also charged my shop for 15 gallons of diesel replacement and failed to fulfill this, returning my truck bone try if fuel. Robert knew I was leaving the state and when asked if he could fix the new charging system and fuel/water issue, he stated "I'd get on the road if I were you." On further attempts to contact him, he never responded to calls/texts and his shop is always locked. Litigation to follow... don't put yourself in this situation. Take it to a reputable shop. It's very unfortunate that this business is fostering a terrible reputation for small locals businesses. Up until this point, I've always supported them and they've been good to me.

STAY AWAY!! He had our motorhome for 4 months for a repair that should have taken 2 weeks with…read moreparts delays included. He overcharged us by a factor of 2 to 3 times what he should have. I have subsequent quotes from reputable Freightliner dealers for less than half of what he charged. We were just so grateful to finally get it fixed and out of there after 4 months of abuse and neglect that we even neglected to get a receipt. If our 50,000 lb. motorhome was in a position that we could have towed it out of there, we would have. I have detailed extemporaneous notes and copies of the hundreds of answered and unanswered texts(mostly unanswered) to corroborate my saga. He would only accept cash for parts and repairs totaling over $10,000 saying that his credit card company will not allow a transaction over $1500. This is not a person who should be doing business with the public.

Big Bear towed our car from I-95 25 miles up to Brunswick, responding immediately to our phone call…read moreand arriving about 40 minutes later. It was 4:45 AM and we had been stranded since 1 AM by AAA, who said they would assist but never showed. The driver, James, loaded up our car carefully and efficiently, dropping us at a tire repair shop in Brunswick. It was a huge relief, and we would call Big Bear again for similar help.

Great Service and Great Smiles! I called to have a car moved…read morefrom one spot to another as we were paving the parking lot. They made it from the mainland to the Island, hooked up then moved the car, and financial transaction completed (with hand-written and emailed receipt) in barely an hour. Great Father-Son team! These gentlemen were friendly, efficient, and professional. We will absolutely use their services again! Would love to give more stars, but not an option!