My main reason for writing this review is to hopefully save someone else the grief and aggravation…read moreof dealing specifically with the Inland Memorial Funeral Care 219 n Euclid Upland location. This place has been absolutely awful to deal with, and what was already the hardest time of my life was made even more stressful because of them.
I unexpectedly lost my partner after more than 30 years of marriage. There was incorrect information put on the death certificate, and trying to get it corrected was a nightmare. The Inland Memorial Upland location is nearly impossible to get a hold of. I called over and over with no answer and rarely heard back. I eventually had to start calling their other locations just to find someone who would help me.
My partner's remains were ready to be picked up and nobody called me. I was the one who had to call and find out they were ready. When I asked why no one had notified me, I was told they were busy. Then the death certificate arrived, which was supposed to be the corrected one, and the same thing happened. Nobody called. I called them and was told, "Oh yeah, we have it here." When I asked why I wasn't notified, once again I was told they were busy. To make matters worse, the certificate STILL wasn't correct.
I finally went back to the Upland location in person and spoke with Cesia, who I had already spoken with more than once about this. I explained that I was still dealing with the same issue after everything I had already gone through trying to get it corrected.
Her response was, "You have to understand people make mistakes. I'm busy."
Of course people make mistakes, but "we're busy" seems to be the excuse for everything at this location. I shouldn't have to chase down a funeral home to find out my partner's remains are ready, find out a death certificate has arrived, or get their mistakes corrected.
Every interaction I've had with Cesia has been unpleasant. She is rude, dry and dismissive. When you ask questions, she sounds annoyed and like she doesn't want to be bothered. After reading other reviews and seeing other people mention Cesia by name and describe similar experiences, it's clear I'm not the only person who has experienced this type of treatment.
I do want to make it clear that my experience was not the same with everyone at Inland Memorial. Kelly, who works at a different location, was amazing. Out of all the locations I called, she seemed to be the only person I could consistently get a hold of. She never gave me an attitude and was genuinely willing to help.
Julie, the supervisor, was also great. She contacted me to resolve the issue before I even had the chance to call her, and she personally delivered the corrected death certificate to my home. I truly appreciated both Julie and Kelly because they showed me the communication and compassion that I should have received from the beginning.
My problem is specifically with the Inland Memorial Upland location and the way things were handled there. They are impossible to get a hold of, they don't communicate, and I constantly felt like I had to chase them for information.
I am already trying to figure out how to move forward after unexpectedly losing the person I was married to for more than 30 years. The last thing I should have had to do was spend this time chasing down a funeral home.
If this review saves even one grieving family from going through the additional stress and aggravation I experienced with the Inland Memorial Funeral Care Upland location, then it was worth writing.