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Fontana Mortuary

4.0 (12 reviews)
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5 years ago

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3 years ago

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5 years ago

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5 years ago

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Glenn G.

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7 years ago

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Review Highlights - Fontana Mortuary

Lorena was the main person who helped us but Nancy and Andy assisted as well and both were equally great with us.

Mentioned in 5 reviews

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Ingold Funeral & Cremation

Ingold Funeral & Cremation

(19 reviews)

I would recommend InGold Funeral & Cremation 10,000 times over and over again…read more Losing my brother has been the hardest thing I've ever experienced and it still is. But from the very first conversation consult with InGold, they have been nothing short of amazing. I worked with a representative named Melonie, who was so pleasant from beginning to end. From the moment she and Andrew came to pick up my brother, the way they treated my family was remarkable. They were professional, accommodating, patient and you could feel their calmness in the middle of our heartbreak. They treated my brother's body with such dignity and care. At my appointment today, Melonie was incredibly knowledgeable and compassionate. She made sure nothing felt rushed. She allowed us to take our time, ask questions, and truly process the decisions we were making. When we didn't fully understand something, she provided examples and visuals to help guide us. She even gave us a tour of the funeral home, which is absolutely beautiful. This process is not easy by any means. But I am so grateful we chose this funeral home. Melonie has been a blessing, and Andrew is professional, caring, and truly amazing. If anyone reading this review is looking for a place where your loved one will be treated with dignity and your family will be cared for with compassion this is where you want to go. They don't just care for your loved one; they care for you too.

The staff were amazing with helping us plan and make decisions as well as being so attentive to my…read morefamily as we held my Dad's services at the facility. Andrew and Melissa were amazing in making sure all our wishes were honored for my Dad and his services. The entire staff were amazing with the attentiveness and with their help even continuing to the next day after the viewing services with bringing my Dad to the church for his funeral mass. Andrew was great in making sure he personally handled my Dad's care and Melissa was great with confirming how things would look for the services and details for things. Overall, great service and staff!

Dickey Mortuary

Dickey Mortuary

(15 reviews)

A necessary must; to have your loved one Rest In Peace. I was clueless about the whole process from…read morestart to finish. It was comforting to have a knowledgeable sales person. I learned from them that who ever holds the "Contract" has all the power to call and dictate all the shots even if you make payments towards the care of your deceased relative. They are very cordial, professional and compassionate. The Mortuary doesn't look like much from the outside but it was perfect for the viewing with plenty of seating.

Hello everyone! I'm…read moretruly astonished to discover that these disrespectful people have a 5 STAR REVIEW on here. My aunt passed away, going on 4 weeks ago now. Living in Fontana, there aren't too many options in terms of finding a place to put something like a funeral together quickly and hassle-free. The only place, that was also highly reputable, was Dickey Mortuary. My cousins went and met Family Services representative, Yara Alvarado, to make the arrangements. Although arrangements were made and executed, the process in doing so was so disorganized. Throughout the entire meeting between my cousins and Yara, Yara was answering calls and walking in and out of her office in the middle of discussions. According to them, it felt as if their business could stay or go, it made no difference to her. On the day of the service for my aunt, these people weren't attentive or accommodating. This last bit however was the final straw: Yara sent my cousin a TEXT MESSAGE, not a phone call from her office or anything officious, to let my cousin know that my aunt's death certificate was ready and to come to the mortuary to pick it up. My cousin informed her, Yara, as to when she would be there to pick it up and Yara sent a reply that said she was in accordance with the time. Upon arriving at the mortuary, my cousin is met by the custodian, and it was the custodian who had the certificate for her. WHAT!? Not to say anything against the custodian, but Yara couldn't give my cousin THE LEGAL DOCUMENT finalizing the ordeal of losing my aunt herself!? It seems that Dickey and Co. didn't actually care about most of what we are dealing with, which is funny, because this is their business! Handling people who are experiencing loss with care and professionalism is supposed to be their expertise. Oh, and instead of apologizing and explaining herself, Yara instead said that my cousin was wrong to feel offended because she (my cousin) was the one who misunderstood. Unfortunately, ZERO stars cannot be given.

Montecito Memorial Park and Mortuary - Visiting my parents grave

Montecito Memorial Park and Mortuary

(191 reviews)

Me and my mom went to visit our grandma and noticed that her headstone was sunken and partially…read moreflooded . Cesar was so nice and helpful . He went above and beyond raising my grandmas headstone and fixing the flooding issue. He cleaned her headstone and left it very nice . Thank you so much Cesar god bless you.

Do not purchase burial packages or pre-need services without a thorough review of the terms…read more Our experience has been extremely disappointing. My mother purchased her burial plot and later began paying for pre-arranged services. However, the details of what was included were never clearly explained. When it came time to complete payment, we encountered significant confusion because the original information provided about the payment plan was inaccurate. Years later, we were contacted and informed that an additional $6,000 was required for the opening and closing of the burial plot--an expense that had not been clearly disclosed at the time of purchase. It appears that additional charges continue to surface over time for services we believed were already covered. Overall, the process has lacked transparency and has created unnecessary financial and emotional stress. This experience reflects poorly on the business practices involved, as it feels as though the focus has been on generating additional charges rather than providing clear and honest service. I need a response I will go ahead and file a complaint if needed and report misleading or deceptive practices to the California Cemetery and Funeral Bureau or the Better Business Bureau or will Consider legal review.

Fontana Mortuary - funeralservices - Updated May 2026

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