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    RutherfordMade

    5.0 (1 review)
    Closed • 8:00 am - 5:00 pm

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    Pool installation

    Pool repair

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    3 years ago

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    Outback Deck - Damaged composite railing and missing screw.

    Outback Deck

    (18 reviews)

    Outback Deck in Woodstock lived up to their reputation and built our dream deck. Their crews and…read moreteam are amazing to work with. Fully recommend Outback to anyone looking to get a new deck installed!

    Disaster of a company. Couldn't recommend them to do anything other than waste your money and time…read more Started a project in January after permitting issues (not their fault). Finished the deck fairly quickly. Communication was ok to start. Quality was fine. Not worth the price. For example had a door put on the bottom of the deck for storage. Two supervisors looked at it and said nothing. I had to call it out as unacceptable quality then they fixed it. The outdoor kitchen was the problem. They ordered the wrong set of cabinets to start. Not even the correct amount they charged us for. So we had to make a change to the design. Shame on both sides we didn't do it in writing. Lesson learned. 3 month lead time for their supplier so we even offered to go down in quality and choose a different option based on the speed. That's fine we just wanted it done. Those cabinets arrived the end of August. It's almost the end of September and we still don't have resolution. Their management team makes you feel like you are wrong for questions or asking for updates. To the point where we had to escalate two levels to the head of operations. They don't respond to text or calls. No one will give you an update unless you ask. Nothing is ever their fault. Their plumber cut our water line when installing natural gas. I had ask for updates on the day of when they were going to fix it. Just had to shut the water off to our house and then hound the PM for updates on the time line. Still charged us full price for that install which was a nice touch. Supplier issues with the cabinet. Then transportation. Then we couldn't get an install date from the counter top company. Then when they did install the cuts were wrong (which I had to point out). They don't even come to check. The granite company did this wrong. So either you have the worst grouping of sub contractors or maybe at some point the problem is the company you work with. Not even close to worth the prices they ask. I doubt we ever get any money back and most likely never get a finished outdoor kitchen. The only reason I am writing the review is to hopefully help others and sometimes the owner will respond. Happy to have you contact me and show you the same receipts I have given your operations team.

    Exterior Design + Decks

    Exterior Design + Decks

    (5 reviews)

    Avoid these guys. They built us a new deck 8 years ago that was supposed to last 20-30 years with…read moreregular staining but even with regular sanding + staining, the "pressure treated" boards started rotting and splitting after the 7th year. As per the invoice, we got 2" x 6" deck boards but we measure them and they are only 5" wide! We were told these are kiln dried vs. pressure treated (what you get from Home Depot/Lowe's) so now, we cannot find the same size anymore. Richard (the same guy who did the deck) came to assess and said it's the wood seller's fault and not his. Then he told us they were out of business but my wife found the warranty sticker on one of the boards and saw that they were not . Then Richard "offered to open a warranty case with them" (Cox Industries) that required us to submit rotten samples to him (which we did) but this dragged on for months and at the end, he sent us this: Dear Richard,  Viance has completed the chemical analysis of the treated lumber that you submitted for warranty.  I am sorry to inform you that the treated wood does not meet the terms and conditions of the EcoLife Warranty.  Explanation of the warranty denial is below. The wood samples sent showed that they did not meet the required treatment for penetration or retention (pcf) for the EcoLife treatment.  Proper pcf is rigorously tested by the American Wood Protection Association (AWPA).  The AWPA standards are set forth under for the U-1 Use System for pressure treated products. This is itemized in the EcoLife warranty, under "What the Warranty Does Not Cover" as line item #8, improperly treated material. Also during our analysis we found that the 2x6 material did not meet the standard nominal dimensions manufactured by wood saw mills under the standard set forth by the Southern Yellow Pine Inspection Bureau (SPIB). The 2x6 samples had been re-milled after treatment.  Viance prohibits this action because it will take away valuable treatment at the surface of the wood.  Furthermore, this process exposes juvenile heart wood unnecessarily to rot and decay. This is numerated as item #5 in the EcoLife Warranty, under "What the Warranty Does Not Cover". We dutifully had the deck cleaned and stained right after installation, a year after and every 2 years after that - Richard even acknowledged it when he came to inspect our deck. At the end of the day, he told us he no longer uses the wood anymore and build only composite decks and that he can give us a discount if we were to tear out the entire deck and replace it with composite with his company. The original deck cost $12k so I would assume a composite one would cost about $24k ... no way we have that kind of money lying around and even if we did, we would not hire him to do the job. He told us if we regularly maintained our wood deck, we can get 20-30 years of life out of it ... barely lasted 7.

    I HIGHLY Recommend Exterior Designs + Decks…read more After going through the thoughts of what to do with our unusable deck, as it receives 100% sunshine and is too hot to enjoy, we were leaning towards an awning. That opened a huge can of worms. After realizing the true cost for a quality awning, this led me to calling contractors to add a porch to our existing, 2-YO deck. I received 5 quotes, some so high I'm still shaking my head to this day at their absurd quotes of over $25K to enclose 216 SF'! The owner, Rich Thomas, came to the house and while chatting with me, drew-out what I was thinking on paper, very quickly and professionally. I was floored how talented he was. His quote so reasonable, I hired Rich on the spot. The crew he sent out, from start to finish, was outstanding. His guys hand drilled each hole to install the 80+ decorative metal tubes for the railing. The tongue and groove ceiling, WOW, what a nice touch and again, the price, extremely reasonable. Below is my final eMail to Rich. I HIGHLY recommend you call them for your home upgrade needs before you sign a contract with another contractor. I've been meaning to write to give you a heads-up; I'm very impressed with the crew that you sent over; from Val down. Your guys are outstanding, hard workers and craftsman. I do mean craftsman. It's nice to see people who care about their work, get the job right the first time, which reflects in the products they create. I also want to give a kudos to Bob's guys. They too impressed me. In both counts, that's something as I do not impress easily.

    Andrew Walters - Wall and door accent trim work

    Andrew Walters

    (27 reviews)

    I can't say enough great things about Andrew. He took a basic 10 X 12 old deck that we had and…read morebuild out a beautiful wrap around 25 X 30 deck for our house. It has completely changed the way we relax, entertain and just fundamentally enjoy ourselves! I reviewed with Andrew my "drawing" that I had done and we sat down with each area and talked through what could work and what might be a challenge. Andrew is very creative and also so easy to work with. And he was VERY patient with me, working with me when I had to be out of town, and I totally trusted him to do the right thing with the smaller items, but for the larger items, he was willing to rearrange his schedule with other projects to allow for me to be here when he handled the them. (I know that wasn't easy on him!) He does almost all the work himself, and is very precise, with great attention to detail, very trustworthy and highly professional. I have referred him to a number of our neighbors - and always happy to give him a good recommendation to anyone who is interested in hearing more! Our deck is picture # 3 in his photo library, but as soon as spring comes, check back for some GREAT pictures!) I interviewed a number of contractors before hiring Andrew for our project and am so glad that we went with him. He just did a fabulous job!

    Andrew did an AMAZING job on our downstairs basement apartment! He did all the flooring, fixtures,…read morecabinetry and finishing work and it looks absolutely amazing. He is extremely reliable, works quickly but he pays attention to detail and doesn't cut corners. You can tell by the quality of work he does he cares about the job and the people he is working for. We will definitely hire him again, I highly recommend. I didn't think to take pictures when I visited the house but hopefully I can add them later. On a personal note we haven't had great experience in the past with this sort of work. People never seem to care about the work they do and cut corners whenever they can. Andrew didn't do this, he cares about the work he does and is a pleasure to work with. Thank you!!!

    RutherfordMade - poolservice - Updated October 2026

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