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    Rustic Moutain Custom Homes & Roofing

    3.5 (2 reviews)

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    9 years ago

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    Journey Roofing - Roofing pieces, nails and plastic roofing packaging which caused rain water damage to enter between the roof and the soffit.

    Journey Roofing

    (4 reviews)

    Journey Roofing and its owner Tom Ross, replaced the roof on the house we own. A few months later,…read moreduring a rain, the rainwater came into the house and went between the interior and exterior walls and on the wood floor. I then contacted Mr. Ross and explained what happened. He said he would send someone out to look at it. The crew came out and they said they couldn't find any leaks. I then looked closely at the problem, and found that the downspout had a bulge in it, and was separated at the seams. I took the downspout apart and found that it was clogged. The reason it was clogged was that there were pieces of shingle, dozens of rusted roofing nails and pieces of plastic from the roofing packaging which caused the downspout to clog. I took a pictures of the debris. I sent Mr. Ross pictures of the debris that clogged the gutters. He stated in an email "I agree the roofing debris in the downspout is definitely on us. I will reimburse you for any costs that you have to get it fixed. Sorry for the inconvenience." When I sent him the invoice, which was for a few thousand dollars that I had already paid to repair the damages, he reneged on reimbursing me for the damages. He then came up with the excuse that it was a pre-existing problem, and wanted to see a full report of my home buyer's inspection report with hopes of finding something in it that might excuse him from the responsibility for paying. I told him that there's nothing in the homebuyers report that supports that this was pre-existing, and that that report is proprietary and has private information contained in it.. When he turned me down for reimbursement, I then tried compromising with him, and tried negotiating with him on paying a portion of the damages. He wouldn't do that either. I'm not a litigious person, but I have been wronged and cheated. Mr. Ross not only went back on his word, that's bad business.

    Very happy with the work the crew did, and the bidding, scheduling, and managing of the Job that…read moreTom did. I was asking about a way to add an air gap on our existing roof because our house doesn't have an attic and we got alot of ice damming, even with heat cables. Tom recommended an efficient and more economical way than adding new framing, and the crew got it done. We're very thankful for the new and improved roof, and I'd recommend them to anyone

    R & R Roofing & Siding

    R & R Roofing & Siding

    (14 reviews)

    Giving them a 4 for now... I called Friday before New Years weekend so didn't expect a call back. I…read morecalled 8:15 Tuesday morn after New Years and said they would come this week. A couple of hours later, the serviceman called and said they could come now. They came and looked, a very minor repair. Said they would go back and get the matching shingle and be back to day to repair. So I was very happy about that kind of response time. I'll leave another review when they finish. UPDATE: Well, they came right back, put the new shingles up and nailed down a couple of nails they found that were backing out and were done and gone in an hour! Cost hardly anything!

    At first glance this seems like a reasonable place. I like to give locals business when possible…read more After my roof was replaced I had several leaks due to their craftsmanship. Which they came out and repaired. I had another leak and figured it was this again. Had them come out. Found out the leak was with my chimney. No big deal. Except they will charge you 600$ for an hour of a guy standing on your roof running your hose onto your leak. They won't tell you it's 600$. Then Harley the front desk person will berate you and call you names and say things like "I wish I didn't have to pay my bills". Since I've had more leaks in my brand new roof in other spots. I won't dare call them again because I'll just get charged 600$ each time. I wouldn't even call them if the entire roof fell off and blew away. Avoid at all costs.

    Rustic Moutain Custom Homes & Roofing - roofing - Updated May 2026

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