This is a 4.45 star review, but I have no qualms about moving it up to five, as the deductions are…read moreextremely small, and will not take away from the overall experience. The hotel is gorgeous. You walk in and think this is the luxury I've been looking for all my life. Brianna was amazing, welcomed us in with prosecco, Saratoga sparkling water, and a smile showing that she was excited to see us and super kind!
Quick check-in, perfect parking, and then went up to the room, which was gorgeous, all of the elements in the room, as well as the lobby gave great wow factor and intentional decor decision-making. Stellar, exactly what you want to see when you're on vacation! There is a cute bar in the lobby, we never went downstairs to the restaurant, but that also looked very nice, and the Spinning Jenny breakfast/coffee shop was absolutely outstanding. Highly recommend!
Now, for the quick deductions, they were minimal in nature, the TV only had some live channels from spectrum, in 2026, I would expect streaming options, but there were none. Nor could you even connect your own streaming. Second, late checkout was an additional $75. Again for a luxury hotel, in which you're already paying a premium, it simply did not make sense to me. Third, the bed was oddly misshapen, and created a pile up on one side because of a weight disparity, which was pretty uncomfortable.
Le Labo, as a toiletry option is sensational, and we loved it, however, the minis that were expected to provide shampoo, conditioner, and body gel for everyone in the room did not feel enough, and it feels a little uncomfortable to ask for more, so perhaps the larger refillable containers in the bathroom in the room may eliminate that issue. Lastly, and it was minimal interaction so maybe not the biggest deal, but the woman who checked us out today, (she had a British accent), just felt marginally kind. Everyone else went above and beyond, from the bartender to the coffee shop man to Brianna, and I think Laura(Trisha??) may have been the second girls's name, regardless, all of them were extremely invested in our happiness, the British woman this morning not so much.
Highly recommend this place, we will be back!