These people have the patience of Saints!!! Spent ages resolving an issue for me that I have had…read moreforever with my watch. Thought all hope was lost but Jeremy and Jody saved the day. Amazing service from them and the store - can't say the same for my nemesis Verizon company! Recommend highly - Thanks again guys! Oh and thanks as well for taking such good care of my father and all his phone drama.

i always receive such great help every time i go in here! Jeremy De Grace helped me tonight and was…read moreso wonderful! he was so patient and kind and made sure every question was answered for me. he was also so sweet with my daughter and has been both times i've gone in for help. so lovely! Keith was also there as well and was just as pleasant as always. best place to go when you need help with anything verizon related! :) -Chantal Wayman

I had the fortunate experience to call the T mobile store and speak to Shawn the store manager. He…read morewas very helpful and assured me that I would be able to upgrade my phone at the store. At the store Lkuan a Mobile Expert was very patient, professional and answered all my questions and concerns and made getting a new phone a very smooth experience. Being a senior non tech savvy customer I sincerely appreciated Lkuan's attention to every detail and all his efforts to make sure I left the store feeling confident that I would be able to navigate all the new features of my phone. His kindness was very appreciated. I'd highly reconnection this store. Thank you!

Just moved to this area from the west coast. I have been a sprint t mobile customer for 12 years…read more This store made me drive to a Verizon store and switch service. If you like being lied to use this store if you like crappy customer service then this store is for you. I expect more

A couple years ago I had a great experience with this business. The technician who worked on my…read morephone was courteous, knowledgeable and fast. Yesterday I brought my phone in for a similar problem and the person who works there now basically told me that he doesn't fix phones. I'm not sure what else he does, but he does not fix phones, and he didn't listen to me when I told him what I thought the problem was. Very disappointing.

From the owner: Come on in and get your phone repaired! Same-day availability! Phone Accessories available for…read morepurchase.

On April 6, 2025 I entered the ATT Store, located at 116 Sanford farms shopping Center, Amsterdam,…read moreNY 12010; and spoke to the then store rep, Jaden. After some consideration, and a sales negotiation on his part I chose to surrender my iPhone 15 and purchase a iPhone 16 and new phone plane through an ATT family plan. At that time I then handed Jaden my iPhone 15, he in turn handed me a new iPhone 16; and I was promptly informed that my 15 would be placed in the store safe, locked up safely until it was time for it to be shipped to the ATT warehouse in Texas. (i have the IMEI#, if anyone at corporate wants it) Due to Invoice discrepancies that went on for 3 months, I decided to go back to the store for clarification. At that time I was informed by the Amsterdam store manager that Jaden had been transferred to the Johnstown location due to SEVERAL other customer complaints. I then went to Johnstown and spoke to Jaden who checked the computer and informed me that I was not credited for an iPhone 15, but instead for an iPhone 6; and as a result was only credited $350 on my bill instead of the $800 I was owed. The next day I returned to the Johnstown store and spoke to the branch manager who informed me that he would escalate this issue to the district manager who was the only one capable of tracking down my Iphone 15 and finding out where it had gone. This past Saturday, the 13th of September 2025, I returned to the Johnstown location to talk to the store manager, as I had not received either a phone call(they have my number), nor an email( they have my email) and was promptly informed that the District Manager for the local ATT stores was unwilling to spend any time tracking down my iPhone 15, and the only course of action that he could recommend was to contact customer service. I really hope that someone up the food chain reaches out to me to help me find out what has happened, and properly track down my missing iPhone 15 so that it can be turned in and the credits that I get applied to my account properly are reflected.

AT&T Amsterdam store is horrible! No help offered. If you are smart, go to JOHNSTOWN, NY. They are…read moreknowledgeable and helpful. If I could I would give a minus star review.

As a testing center this is the single worst place you could choose. Dirty, loud, and the…read moreproctor is annoying and incompetent.

Two weeks ago I started having a problem with my iPhone's battery where the entire phone would heat…read moreup almost too hot to touch and the battery would go down to zero within minutes, even when plugged in, so I took my phone to the Verizon store who told us to bring it here for a battery replacement. We brought it here and they said they would run a diagnostic just to make sure it was the battery and they'd call us in an hour. Three and a half hours later they call and say that they're replacing the battery AND the screen. They said the screen "went" while they were running the diagnostic. I never had any problems with the screen at all before but I just took their word for it. They tried to give us the phone back without the case I had on it. They searched half-heartedly for the case for three minutes and then just checked us out, we only got the case back after insisting they look more. We paid $180 for a new battery and a new screen and went home. The next day, a Sunday, I realized the battery issue wasn't fixed, it was still doing the same thing it had been, but I had to go back to college about two hours away from Oneonta. Then Monday night, without warning, the brand new screen suddenly went completely black with one white bar, and wouldn't respond to anything. Meanwhile the battery issue continued to get worse throughout the week until the phone wouldn't charge at all. We brought it back this past Saturday only because we'd already sunk so much money into this place only for them to literally make the phone worse. They replaced the screen AGAIN and still didn't fix the battery issue, and charged us another $25. We brought it back later that same day and they said that the battery won't stay charged because keeping apps open drains it. Now it's Sunday afternoon and my phone is going crazy. The screen doesn't respond to touch correctly and scrolls around, clicks things, and types things on its own. It is completely unusable. I googled the problem and found out something's wrong with the screen or the circuitry. Let me reiterate; I had this phone for almost three years and NEVER had any problem with the screen at all before I brought it here. I'm so done with this place, I wanted to keep this phone but now they've messed it up so much I have to buy a whole new one.

Unprofessional, unhelpful, unknowledgeable, dishonest, and rude. A man named Juan that works in…read morethis store should not be interacting with customers. Another man that was working, Tyler, at least tried to be helpful but could not do anything. A person on our plan went into this store trying to get his number moved from an old phone to a newer device, and was originally told by employees that he needed to be added as an authorized user before an employee in the store could do anything for him. As the account owner, out of state, I did this via the app and per the instructions that those employees gave me on an initial phone call. Great, they were able to move the number off of the original device - but there was an issue with the new device and the number did not work. We then asked to put the number back onto the original device, but they claimed they could not, because the person on my account was not an authorized user. He was, as we had already gone through the steps to make him authorized, and the employees had already moved the number over, which they claimed could not be done unless he was an authorized user. Over the phone, I was trying to understand what was going on and what the issue was. When I asked how they were already able to move the number once just a few minutes prior, I was cutoff and talked over, saying that I didn't authorize him "the right way", then an excuse that it would take 24hrs for an authorization go through and before they could see it on their end, and then Juan hung up on me while I was still speaking. He then proceeded to kick this person out of the store because I had been "mouthy" with him over the phone when I was simply trying to understand how they were able to do something once already and then claimed they could not do it, in a matter of minutes.

I stopped by there to redeem the tumblers from Tmobile Tuesday offers where they have goodies,…read moreoffers or discounts every Tuesdays. I have my cellphone plans through Tmobile and have been there for over 15 years now. There service is good and my experience at the store or over the phone have been consistent.

My son has a Meta quest 2 that stopped working. I dropped it off. They fixed it but one of the…read morebuttons stopped working after they had repaired other things. They took it right back, they fixed everything. They even fixed the broken battery compartment that was a pre-existing problem and they didn't charge me because I had to come back again. They are excellent, they do fantastic work and they are very accommodating. I would definitely go back there again. They can fix anything.

They took twice as long as they said it would take to get the glass replaced on the back of my…read moreiPhone. After paying and picking up I realized they must have made a mistake in the process and didn't connect something right. My phone wasnt working - i had to go a day without my phone.. which really wasnt fun. Made it back there the next day and took multiple more hours... when I dropped it back off, the guy accused me of not being forthcoming when I originally brought my phone in. Saying it had problems and I wasn't fully honest... which wasn't the case at all. The glass was just shattered, after their original repair my phone wouldn't stay on. It'd go on and off over and over.. and then wouldn't charge. In the end they owned up to their mistake and the worker apologized and they fixed the problem. I have my phone, and it's fixed, but this wasn't a good experience in the slightest.