Lou was extremely helpful and sensitive to our needs. We were in and out within 15 minutes and…read moreaccomplished the task at hand. I would highly recommend visiting Lou at this Verizon location for your cell phone needs.

If I could give a negative zero, I would. upgraded online and received an email for 40% off 4…read moreassessories. Was charged full price. Went into the store and made excuses the person may have been new. Wanted me to return assessories for something Cheaper because they said the items given to me were not part of the bundle. not my problem! Incompetent people They need to get people that actually know how to do their job and treat customers right.

Showed up when I was dealing with an emergency with our Network and got things working quickly!read more

From the owner: CREG Systems is a leading technology company based in Watertown, NY. With over 50 years of…read moreexperience, we have developed strong partnerships with businesses and government agencies in the North Country region by consistently delivering high-quality products, services, and solutions that exceed customer expectations. Our comprehensive range of services includes managed IT and cybersecurity, access control, surveillance, security, fire safety, structured cabling, and on-premise and cloud communication systems. Our team is dedicated to providing innovative technology solutions that help our clients succeed. Trust CREG Systems to meet all of your technology needs.

Stay far far away from Cornerstone, particularly from Ed in customer service. When my father died,…read moreI called Cornerstone to cancel his business phone lines. Cornerstone shut off the phones, but continued to bill his estate for months. Then they shut down our home phone line due to the account not being paid. I called to resolve the issue, and Ed told me, verbatim and in a snarky tone, "I can absolutely shut off your home phones!" He then insisted that we personally pay my deceased father's business line debts before we got our home phone line back. He was incredibly rude, had no interest in discussing options with a family in crisis, and to top it off, he put me on hold for an extended period of time to have a personal conversation with a girl in his office. I know this because I heard him begin the conversation before putting me on hold. I later found out we were being double billed for our internet, once from Time Warner and again from Cornerstone. I immediately switched my phones to Verizon. I suggest you stay far away from Cornerstone. I've never had less pleasant customer service experience, and I feel robbed by this corrupt company.

Multiple bad experiences with this company, and I've been warned by many people to avoid them…read more The most recent, and worst, was after we disconnected our business internet service from them. We made multiple appointments for them to pick up their equipment, and they never showed up for any of them. They keep sending us bills for the full MSR price of the equipment (which is 1/4 the cost on amazon), and are now threatening collections after they keep skipping appointments for equipment pickup. Customer service talks a great game, but it's almost as if they work for a different company, since the techs never show and billing continues to make mistakes. Customer service will apologize again and again, appearing to go out of their way to help, only to have the same exact issues repeat. Avoid at all costs. Even Time Warner has better customer service than this company.