Room was clean and spacious. Pool was nice and a large-variety breakfast was hot and fresh! We had…read morea slight problem with the room keys but Sarah (staff on duty) took care of everything quickly. My family met there for a late holiday celebration and it was all we desired! Will very likely stay there again :)

Hello, a few weeks ago I visited independence Iowa for a wedding. I was trying to enjoy a lovely…read moreweekend with family, a time to celebrate love. Sadly my weekend was ruined by a snotty employee. She was blatantly rude to me and my gorgeous husband Brad. We were trying to check in late Friday night when a crazy lady, Emma, screamed at us for being in her way. I am appalled this business lets a crazy lady like her run around and scream an innocent guest who are tried. I am never returning. Weekend = ruined

For a small town hotel this is alright. There is no elevator it's not wheelchair friendly as there…read moreis a pretty big bump to get from the ramp/sidewalk into the smallest lobby. They do offer free breakfast which is great and it starts at 6am which is also good because we like to get going early. Lots of TV channels and it had a well lit parking lot. Beds are comfortable and clean. My kid did find two bottle caps so not as clean as it should be. Bathroom is small but it does have a shower and toilet so no complaints! Also they provided enough clean towels that we didn't need to ask for more. One further complaint was it's advertised as free WiFi, however there is no password or instructions on how to get on. As a millennial I know how to get on the interwebs but it was taking me to their site and wouldn't let me log in. It was late enough that I wasn't going to bother with it so I do recommend asking about instructions when you check in.

Sheets were covered in hair, had not been changed from previous guests. Gross! When I complained…read morethey changed them. Room was pretty dusty and needed a good scrubbing, especially the bathroom! Found a pill on the floor so vaccuming must not happen often either. Breakfast was a joke, prepackaged junk, like Little Debbie's. Was very quiet... because for a Saturday night place was dead and looked pretty empty. Now I know why. I have seen worse but it's not good when your spending over 100 a night for a room!

I stayed at the Best Western over Thanksgiving, but had to leave early because of the winter storm…read more Unfortunately, they wouldn't refund the unused night. Based on this experience, I wouldn't stay here again.

What a fabulous find!…read more We rolled in around 1 or 2am, exhausted. There wasn't anyone in the lobby, so, we went ahead to the parking garage & came back. The parking garage is conveniently located, easy to access, spots are reserved for guests & validated. On our return, the desk was still empty so we called as instructed. We were greeted promptly by staff, including a trainee. Both were friendly & we were checked in quickly to our VERY QUIET ROOM. I was expecting it to be noisy on rolling up, but we were pleasantly surprised by the sound-deadening brick added to the walls. We slept great! The room temperatue didnt fluctuate wildly & the bed was comfy. We skipped breakfast we slept so well. If I were to really look for something to complain about, it would be that there were 3 decaf coffee pods & only one caffeinated. We brought our own, so turns out we didn't have to fight over the good 1

The owners of this property were amazing and unbelievably accommodating to our 12U baseball team…read morethat stayed here for our Field of Dreams trip. Breakfast was good and the patio and field in the back of the property was perfect.

I try to give small town business some grace, but the negatives at this place outweighed the…read moreoccasional positive. The heating/cooling units emit a horrible noise making them impossible to use at night if you want to get any sleep. When we called to ask about the issue, the front desk staff confirmed this was something they were aware of, it happened in many of the units and a solution hadn't been identified. Yeah people, most folks who stay in hotel/motel rooms plan to sleep. I would not recommend anyone staying there unless you have packed ear plugs. Maybe the place should hand them out since they're aware this is a problem

Visited here for family memorial and stayed 6 days Casino…read moreis a bit run down staff never seams happy Rooms are good and old post of bugs not an issue anymore need to go back to old room service to clean room daily and replace towels had to do our own clean up trash etc Chase down Maid service for fresh towels

I had a pretty good experience here. I found and booked via Expedia and was pleasantly surprised…read morewith how clean and spacious my room was. The music downstairs in the lobby at all times though I think can def be lowered a few decibels. We don't need Pitbull blasting eardrums out at 10 am. I had to ask a few times for late check out and they kept saying they noted it down....but didn't. But was able to so for that I'm grateful because I arrived super late and was working from my room. Upstairs was pretty quiet, which was nice. I'd stay again if I'm ever in the area.

I really like this place! We booked a suite and it worked out well for us. The property has been…read morethoughtfully restored, and contains a lot of souvenirs of local history. The lobby boasts an enormous period-correct mosaic tile floor in earth tones. There's quite a lot of art ranging from kitsch to bronzes in the classical vein. Our suite had four rooms: a bedroom, a living room, a dining room with a sink/cabinets, and an armoire, and a bathroom. The decor is professional in a style you might call rural Americana but without quilts. Most of the walls are painted sage green and the outlet and switch covers match. The beds were firm, probably vintage, and reasonably comfortable. The bathroom has lovely multicolor granite tiles and a vintage table for a vanity. Don't be surprised if the floor in your room tilts - this place is old! When we stayed, the pillows could have used a refresh. And I'm not sure what the housekeeping schedule is, but we stayed three nights and there was no towel/turn-down service in that time. I'm reluctantly taking a star off for these two factors. The service is friendly, professional, and responsive. When we had a question but no one could answer the phone, they saw that we had called and called us right back!

An amazing old fashioned hotel with beautiful antiques everywhere . Super hospitality and rich…read moredecor make this place a hidden gem. A cute nook to get spirits and tasty breakfast cafe are inside as well. Clean rooms yet has the charm of an old fashioned setting . Lots of wood and unique furniture make this stay cozy. Very friendly staff will do more than necessary to make you feel at home .

I would highly recommend Cornerstone Inn!…read more Our room was immaculate and the staff was great. If every hotel was like this one traveling in rural Iowa would be a pleasure and not a roll of the dice. Can't say enough good things. It's not a Hilton, but you really won't regret a stay here!

No reliable wifi access in either of the rooms they moved me to. I had important work to do that I…read moremissed as a result. A huge inconvenience. Only disclosed that they were having issues with wifi access after they had my money, of course.

Jo the receptionist was very blunt and acted like she was put out when trying to engage in any type…read moreof conversation (directions to room, restaurant recommendations, no reciept). Terrible customer service on her part. I've worked with public my whole career, and this is an example of lack of training, Terrible attitude, or just there for a pay check. Everything else was fine including other employees.

A very nice property, and very conveniently located between Cedar and Dubuque…read more I'm only deducting one star because the woman who checked us in was a bit gruff. She was professional, but kind of cool and not particularly friendly or conversational when I attempted to engage about the local area, the hotel, etc. The other reason for a one star deduct is that there is just about nothing else conveniently located to the hotel. Food, etc, you are basically on your own. No restaurants or anything. Each of those things merit a half star deduction in my mind, total of one down. I'd stay again. Likely it had just been a long day for the person checking us in. The room was very nice, clean, etc. Excellent access to the highway. 4/5 for sure, which is pretty good.

I thought the rooms were cozy and it was very quiet. We arrived before a snow event and it was just…read morethe right temperature in the room. The beds were comfortable. We had no issues with the outlets, like one reviewer said they had in October. My sister reserved the room and checked in. She said that the hotel staff said they were new owners. For a family business (competing with chains), their available breakfast items was good.

Quick check in with friendly staff. Had luggage trolley's for easier unloading and loading car…read more Lobby was very nice and pretty. Our room was nice, clean carpets and clean bathroom floor corners. Fridge and microwave in room. Had laundry facilities and indoor pool or workout room. Air conditioning worked well. Beds were firm.