Had MRI at this clinic and they refuse to post my results on LIVE WELL (MY Chart) because my…read moreorthopedist is not in their network. This is a violation of the 21st Century Cures Act I have been a patient at Advocate since 2014 and on Live Well since it started in 2019. There are exceptions in the act but MRI and out of network doctor are not exceptions. when I called to set up the MRI on my knee they never mentioned these issues.

advocate Billing opted everybody in for paperless. They do not return calls. Advocate fails to…read moreupdate all their systems with payments. they try to collect amount you paid previously.Advocate attitude is serve us not service.

Stay away from this place they want to charge you $175 to take your blood pressure and look in your…read moreear for 30 seconds and tell you that you are fine. What a rip off and they never followed up! Horrible experience

The lady at the front desk this evening and the nurse with the thick curly hair- I would like to…read morethank them FROM THE BOTTOM OF MY HEART! I came in tonight to get a school physical for my son . I was completely overwhelmed as I had my toddler and newborn with me as well. Unfortunately, I had a small "emergency" occur while in the waiting room. The nurse and receptionist quickly and discreetly assisted me with the issue at hand. They could clearly see I had my hands full and showed nothing but compassion and kindness to this frazzled mom. The physical was completed by the physician efficiently and we were in an out of there in record time .

My son broke his toe playing soccer, the service was fast, no wait line on a Sunday afternoon, the…read moreregistration staff was friendly and welcoming ... X-ray technician was super nice and understood his pain on his toe and recommended for him to use a wheelchair to take him to get the X-rays. My son results came back fast with the Dr. visit and instructions. Definitely will use this location as an immediate care & for outpatient services!

Have to pay $50 copay for yearly physical when my insurance considers it preventive medicine with…read moreno copay. Charged for office visit too because I asked about bump on top of hand which dr just glanced at while looking at computer screen. Don't ask about anything else at yearly physical because all they want to do is bill you for more. Funny how they didn't ask for copay at desk when I checked in but billed later when dr recoded visit.

Amazing staff everyone is extremly nice. The IV was affordable learn some things about the NAD that…read moreno one ever told me before and what to look out for

I had a very disappointing experience with this clinic. When I made the appointment last year, I…read morewas told my insurance would cover the visit, and they took my card information "just in case." After the visit, a payment was charged to my card without my authorization. I brought my 3-year-old child there for a cough and fever, but I was very disappointed with the care. They tried several times to draw blood from my child's vein, but were unsuccessful. For a viral illness, I expected a less invasive approach, like a swab test if needed. Today, I was shocked to see another charge from this clinic on my card, even though I didn't visit today and didn't authorize any payment. Based on my experiences I do not recommend this clinic to other families. Please make sure you carefully review your insurance coverage and any charges before providing your payment information.

I didn't even get passed the receptionist! I have no insurance so I was well aware I was going to…read morebe self pay! when I told them this I was never told how much the price would be nor was I told there were 2 forms of payments! cash $150 card $250. of course I wanted to pay in cash but didn't have all that in me. educated I would need to go get cash! the receptionist from the start ahead an attitude! Not confirming me whether I would be seen or not that same day! so i of course didn't want to waste my time going out if I I wouldn't be seen today! with all her attitude given to me this made me feel as if I would rec the same treatment from the DR! So i cancelled my appointment all together! if this is how you treat your new patients y'all need a fresh start!

From the owner: Aurora Urgent Care Now! We are a primary care medical clinic. We practice family practice, internal…read moremedicine, rheumatology.

I am utterly disgusted. After being a patient for over 30 years this immediate cares patient care…read moreor lack thereof was totally unacceptable. Upon bringing in a patient in after calling and verifying walk ins welcomed, we were turned away! Please keep in mind we arrived 16 minutes agter the call. The receptionist that I spoke with rolled her eyes when we were told by the younger receptionist we would bot be seen, that is ridiculous. The patient that was brought in was an asthmatic. We informed them of the reason for the visit. The younger receptionist went to get a nurse that confirmed shortness of breath and chest tightness from triage. The nurse advised us that they were going to speak with the provider. 15 minutes later the younger receptionist came back again and told us we could not be seen! This was a total waste of time! From the most recent reviews it appears that this is becoming the norm and it is absolutely unacceptable! It appears that the staff was more concerned about getting home on time than patients. Being that Northwestern Medicine is a well respected establishment, something needs to change locally sooner than later. I remember the days when this immediate care rated 5 stars. It is my hope that you all get this turned around.

I most likely won't be coming here ever again! I am so defeated by my last experience. I came in…read morebecause I was having flu like symptoms and thought I'd go in for some quick antibiotics or something. When I got there the staff was nice but she did tell me it will be a long wait, and she kept pushing for the tele-health option. This is where the doctor calls you via phone and you describe your symptoms to them and they diagnose you from there. They don't see you at all. I opted to do this option because it wasn't anything too too serious, just flu like symptoms so why not? It took about 1 hour to receive a call from the Doctor. She was friendly, asked me all the basic questions my symptoms, do I have any allergies, taking any medication, etc. she set up for me to get tested for Covid-19, Flu, and Strep Throat. I still never laid eyes on my Doctor, after you're done talking to to them on the phone you wait in the lobby to do any testing you may need. Waiting to get tested didn't take long at all. Got tested and I was free to go and they call you with the results. So, I got my call and to my surprised I tested negative for all 3 test. So, the same Doctor called me back with my results and told me she will be prescribing me with 2 medications and a nasal spray. One of the medications was for pain (I'm assuming for my sore throat), the other medication was a cough suppressant which the pharmacist told me was very, very strong. I ended up not taking the cough suppressant because that doesn't even sound healthy. I wanted to encourage my body to cough up any phlegm because that's how it naturally gets rid of the bacteria that's making me sick. So I did take the pain pill and I did the nasal spray. I thought all was well and I went to sleep for the night. I woke up in a huge pool of blood (like a really really big puddle, which I won't show because it's very graphic). And that was coming from my nose. Throughout the day my nose bled 3 more times and it was a lot of blood. I did not take anymore of the nasal spray or any medicine she prescribed for that matter. I ended up calling this facility and telling them what happened. I did not talk to the same Doctor but instead I was speaking to a nurse. She told me to stop taking the nasal spray (duh). So then that night I went to a different clinic and their Doctor told me that the spray that was prescribed is extremely strong and really dried out my sinuses. He told me to go buy some over the counter saline spray to put moisture back into my nasal passage. So I've been doing that and the nosebleeds have stopped, but my eyes are bloodshot red, like extremely red. I thought I popped a blood vessel in there or something, and they have been bloodshot red for going on 3 days. They're not irritated, or itchy, or discharging pus or anything crazy like that. I just think the nasal spray dried my eyes out too. I've tried eye drops but nothing is working. So I will be taking a trip back to the Doctor tomorrow to try to figure out what this nasal spray did to me. I've been running around looking like a deranged vampire, with these bloodshot eyes. I can't even go to work with my eyes in this condition, and I would really like to get back to work. I really wish I never used those prescriptions. If there's one thing I don't mess with it's my face. Hopefully I can get my beautiful eyeballs back. I'm so disheartened. I'm only giving 2 stars because the staff was friendly. However, please do yourself a favor and go elsewhere.

STAY AWAY! This company has tried to charge me for services that were covered by my insurance…read morecompany, no manager is ever avabiable to talk to. I have sent copies of my insurance payment and yet they say I owe the money! WELLNOW is committing INSURANCE FRAUD by taking payment from the insurance, and then bulling the patient to pay as well!

Extremely long wait times. I came for a followup appointment, still had to wait in line even though…read moreI was scheduled. 40 minutes and they only took 1 person. Rescheduled for another day and I ended up waiting an hour in the waiting room and another hour sitting in my room waiting for the doctor to come. Ridiculous understaffing, shame on the management

advocate make sure that they charge you for a but when they cancel your appointment, you don't…read morereceive forced to take a later inconvenient for you and they refuse to even apologize that does not fully know his job. Additionally, they falsify the MRI results by using the original date where nothing was ever done and not the date two days when it was actually done; when you contact they pretend to and then they ignore you so for this area, it is serve and not ; I have tried to work with them for ovary 2 1/2 years and nobody cares; they don't even think that they owe you for your time or even the to your appointment because the did not fully know his job;

I went in sick and was able to get in and out in 30mins. There wasn't any other urgent care…read morepatients waiting. Checking in was a breeze. The medical assistant was nice and friendly. The dr on duty was nice and efficient. Parking was also ample. They were definitely better than the other urgent care facility I tried near my home.

I have been working with a cardio vascular surgeon on varicose veins in both legs and have…read moreundergone vein ablations in both legs. Today was a follow-up wirh an ultrasound of the left leg. The doctors here also work out of the Advocate clinics near Mercy Hospital and Rush Copley Hospital. I have Dr Goel as my cardio vascular surgeon and highly recommend him. He is thorough and does great work. He cares for his patients. The nurses, techs and staff are also exceptional. If you have cardio vascular iasues, this is the place to go.

I have been going to the clinic since way before Dreyer took it over and I really have no problems…read moreor complaints and that is hard to do with a doctors office! My regular OBGYN left this summer and I have now seen Dr. Patel twice and she is so kind and understanding and really honestly listens to me. I ask questions and I have never felt rushed or uncomfortable. She also really takes the time to explain things and also save me money by sending me to a different pharmacy than I was using. I have always been lucky to have very kind and sweet nurses as well. Everyone is so caring and sincere. I do like the quick and ease of the North Aurora location, not just since I live close to it but it never seems crowed or busy like the St Charles location and for some reason I think it is cleaner also. It is a no frills office with a waiting room on the plain side. I have never had any problems making a appointment and with my annual visit I was early and so was the doctor! I do have to say I only have been familiar with the OBGYN side, and I have no knowledge of the child care side of the practice.