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    Rusalina Muntean, M.D.

    5.0 (2 reviews)

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    9 years ago

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    Bruce J. Massel, MD

    Bruce J. Massel, MD

    (2 reviews)

    I ended up seeing Dr. Massel because my primary care physician was moving on and no longer seeing…read morepatients. In my first meeting with him he talked to me for almost an hour, way longer than I expected. At the tie of our appt. I already had a referral to go and see a GI doc, but thanks to his probing about my chronic GI issues he had the doc do two tests instead of the one that they had initially suggested. Thanks to his thorough discussion and ordering of additional tests they were able to finally figure out and treat an issue that I had been experiencing for years! I finally felt listened to as a patient. I found this refreshing and encouraging. My husband also sees him and I would recommend him to anyone in the North Shore network in or around the Chicago/Evanston/Skokie area. Nice office staff too!

    I've had to find new healthcare after over 10 years with this doctor. In my opinion, his…read morelackadaisical approach to my healthcare combined with the staffs inefficiency and rudeness is not only a disservice to his patients, but may also put there health in serious jeopardy. Perscriptions requests from patients or pharmacies are often not addressed on a timely basis, but according to his office it's always the pharmacies fault. On a recent visit when I indicated I was having ongoing pain in my left knee the doctor told me it was a combination of old age and that i was doing too much yoga. A trip to Immediate Care led to a diagnosis of a torn miniscus. Prior to that the doctor ordered a CT scan. Proper paperwork was not filed with BCBS at that time. Now because he's changed practices, they cannot refile the claim, so I have to pay the bill. I would schedule his first appointment on Saturday to get in and out quickly, but he always ran at least 5 - 10 minutes late - no respect for others time. Do yourself a favor and find another doctor.

    NorthShore Medical Group - It's sad this sign has to exist

    NorthShore Medical Group

    (26 reviews)

    I hover giving then 3 and 4 stars. Mostly the lower score reflects the long waits (for…read moreappointments) and rude receptionists. I've usually average what seemed like eternity waiting to see the doctor, which turns to be like north of 45 minutes. Today I was lucky a I had an appointment in the morning. But once you get past the two biggest obstacles, the nurses usually are very nice and the doctors are capable and efficient. I've seen two doctors here and both have been very good ones, they understand the issue right away and can come up with a solution pretty quickly. I keep coming here because of the good reputation of north shore and how try are affiliated with U of C. But I hate dealing with the receptionists in the front and hate waiting way past my appointment time. If they could only train the front office better and emphasizing with us, it would go a long way.

    I have been seeing Dr. Chan every years for the past 5 years. It's just annual wellness which is…read morefree with my insurance. I have never been charged before. This year 2025, Dr. Chan retired a week after seeing me. It was just a regular wellness going through my blood test results like before. 2 weeks later, I got a bill for medical visit. It's $600+ which I am responsible for $280+ after insurance discount. I called Northshore Medical to dispute the charge. They replied nothing but it's a medical visit because that is what in their computer. They changed the visit from wellness to medical after the doctor retired. Northshore medical group makes profit this way. I will stay away from this group.

    Rusalina Muntean, M.D. - internalmed - Updated May 2026

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