I've had quite the experience with Rural King. I ordered a belt for my wedding after finding a picture of the belt I wanted on the internet. I ordered it in plenty of time for my outdoor jeans wearing wedding. Two weeks went by and I hadn't gotten anything. I called and the customer service rep said they were out of stock. I was pretty upset, to say the least being a week out at this point for my wedding. Shelly, who was the "lucky" customer service rep to field my call, went out of the way after she found out this was for my wedding. She followed up with one of their brick and mortar locations and found the belt. It was sent next day.....but it didn't fit. Being that it was Friday evening when I'd received it - I had to wait till Monday. On Monday, I'd spoken with Alisha who said she'd help me. She ordered the next size up and would send it asap. Two days went by and I'd gotten nothing. I called back and talked to Meghan. She confirmed that they found the belt and it would be sent out next day air. Alisha followed up with a phone call saying she was new and didn't quite know the protocol for such things but was just following up to also let me know that the order was in in route. I received the belt three days before my wedding. I like living on the edge, but this was really cutting it.
This belt is extraordinary and glad I didn't say screw it. The reason I'm giving four stars instead of 1 or 2 is, while originally I was going to leave a one star, the customer service ended up being excellent. Each woman was kind, caring and professional. The reason I didn't leave 5 stars, is because earlier on the order could've been handled differently.
I got the belt. And the belt looked and felt fantastic on me. I even called them to thank them today and Meghan said: "We've all been wondering here if you got the belt."
I sent them a picture so they could see.
Thank you, Rural King. I'd order from you again ;) read more