Booked ride online. Had a little delay on confirming ride. When I called to confirm they already…read moreknew about my request but was working with another customer. Henrico verbally confirmed request and pick up location. Our scheduled pick up was at 5am. Henrico called near pick up time to inform that he would be there at 5am. He showed up promptly at 5! Taxi didn't identify as Henrico, and was called another name. However he called out to us by name to confirm when he arrived. He's very hard working and courteous. Best taxi driver we had so far!

I would not recommend this company. Called for a ride to Richmond Airport for 3am. I had already…read morechecked the website and received a quote of $102 ($1 extra for might surcharge)., Foreign gentleman who answered the phone stated he was the owner and that the fare would be $20 more for a night surcharge. Stated website was 10 years old and had not been updated, and though he was an actual taxi company not Uber he couldn't guarantee he could find a driver. Needless to say I chose not to use Henrico taxi. Use this company at your own risk.

This taxi company, with license plate H130486, held up traffic by driving BELOW the speed limit in…read morethe LEFT lane of 64 for miles and miles. Not only is this inconsiderate and disrespectful to literally everyone else on the road that's passing you, it's illegal too. The driver is either so incompetent or cares so little to not respond to repeated cars passing you or flashing your lights, which means stop being a selfish a$$h^le and MOVE TO THE SLOW LANE. Pretty idiotic to drive this way with a logo and clear license plate.

Do not use this service. On Sunday night at 10pm, I requested a ride to the airport on Monday at…read more9am. The dispatch called to confirm shortly after I sent my request. On Monday morning, the taxi never came. I called around 9:07am and got no answer. At 9:10am, I drove myself to the airport. I had to park in expensive parking and was late to my gate. This whole experience was very frustrating and could have been avoided.

I love Uber. It's affordable, fun, and safe. Yes, I am always safe. I've been using Uber for the…read morepast 3 years, in many different cities and states, and will continue to do so. Obviously, I've had 100% perfect experience and several bad ones. Overall I am ok, I do not have to hurt no one or call the police. This service Rocks. My phone will always be charged, ensuring I always have the ability to pull up the app and get to where I need to go when I want to. I love Uber. I love all my awesome rocking drivers who are cool and respectful. Some drivers come out and open the door for you, have water, candies, etc. Some drivers enjoy talking to you and getting to know you. Most drivers are so pathetic, are anti social, not PEOPLE/STRANGER friendly, and that's OK. I just need you to not work for Uber and allow AWESOME people to. If you thought you was going to get RICH with uber, I'm sorry, but please don't take it out on me and be a meany.

I was going to schedule a ride today the app said it was going to be $28.00 dollars when I went to…read morepay they were trying to charge me $96.00 dollars what a scam. I scheduled with Lyft and I was charged correctly they should be investigated and shut down! DO NOT USE UBER apparently they are fraudulent!

Dori is not just a taxi driver, she is a wonderful human being who makes the world a better place…read more Have her pick you up and hear her great stories. She's also on time, gives great discounts, and is reliable. Thanks, Dori. You're an inspiration.

I wanted to support a bright pink, woman-owned taxi service. But even with a reservation (made days…read morebefore), I was not picked up at the train station. The car was 20 minutes away, even with my train being delayed :-(

I was extremely happy with Henrico Express Cab Co. He was on time, and very courteous. He picked me…read moreup and took me to the airport and was right there to pick me up when I came back home. IT was so nice not to have to worry about driving and parking at the airport.The cab was clean and fresh smelling. I would definitely use this company again.

I made a reservation with Henrico Express Cab beforehand as we were to arrive at RIC after 11 PM…read more I even asked for a confirmation as I made the reservation online. I was assured, via text, that a cab would be there waiting when we arrive. I texted them from JFK last night to find out where we would find them. No reply. We got outside RIC with our luggage and no cab. I called the text number that they used to confirm and the man answered "hello"...not even Henrico Express...and he knew nothing of our reservation! Thankfully, there were other cabs waiting and we took one of them home. Don't waste your time reserving with this company!

Refused to come pick me up at the Walmart in Chester and take me to Chesterfield Highlands. Claimed…read morethey are too far away in Richmond. Why do they have a website saying local taxi service for Chester and Chesterfield if they only serve Richmond or require long trips? He said they would do it if it was a farther trip so that they could make a profit from it. I explained that I dropped my car off for repair and am just waiting here. I guess I'll just have to wait.

From the owner: Our drivers are out and about waiting for your call and sitting at strategic points locally to get…read moreto you quickly. We have upgraded to newer Ford Crown Victorias and have new drivers. We have expanded our service area and can take you to the airport, train or anywhere you need to go. We provide courier services in addition to taxi service and our goal is to to be at your pick up destination in 15 minutes or less from the time you call. We are a proud member of the Better Business Bureau with an "A+" rating. We accept all major credit cards with a $15 minimum and most reservations. Give us a call and please put our number in your cell.

I called from the train and they were waiting for me. No problem that the train lost a little time…read more The car was clean and the driver was friendly. He took the most direct route and I was a happy customer. They also texted me saying that the driver was on the way, and then that my being a little late wasn't a problem. Recommend and would call them again.

I used Napoleon once. I was in Short Pump at Wyndham and needed to get to Walmart. The driver took…read moreme there cheaply and quietly. I believe the cab isn't running at night during the COVID epidemic.

Yellow Cab is Awful!!!…read more Scheduled a pickup days in advance to get to the Airport and they were 45 minutes late. No regard for customers. Never again!!

I needed to make an urgent trip at the last minute, so I called a few taxi companies to check who…read morecould pick me up the soonest. Yellow Cab said 10-12 minutes, so I chose them. After 20 minutes, I called to see why my cab wasn't there yet, and they said it would be there in about 10 minutes. After 30 minutes, I called to see why my cab wasn't there yet, and they said it would be there in about 5 minutes. After 40 minutes, I called another taxi company. I agree with the other reviewer -- walking to your destination is probably faster than waiting for Yellow Cab to show up. But the problem isn't just their slowness, it's their misinformation -- if they'd told me the truth about how long it would take them to get a cab to me, I could have chosen a different taxi company and made it to my destination on time. Instead I ended up very late after wasting 40 minutes waiting for a cab that never came. Thanks for nothing Yellow Cab!

Wow. I got off the train at the station on Staples Mill and had called ahead for a cab based on the…read moreone other review. When I got off the train I knew my can was still three minutes away, so I waited instead of getting in one of the cans that were waiting. Prompt, friendly, knowledgeable of the area and the traffic patterns. I disagree with the other review only in that my cab was brand new with leather seats that were clean and there was no unpleasant smell. A perfect score for their service!

These guys are amazing. This is the only cab company I use in Richmond. They are clean, courteous,…read morehonest, speak English, (a couple of their drivers sound like Yanks, but I won't hold that against them), and quick. I can't speak highly enough. Thanks for being in Richmond! Finally a taxi service I am not afraid of.