Rainbow Taxi was my hero today! My car broke down and I had no way to get home. My driver was…read moreexcellenT! on time, professional, very friendly. Great communication too. He called when he was on his way and again when he arrived. Highly recommended!!

I needed to get back from the bus station really late at night, and these guys knew exactly where…read moreto pick me up and were super quick and efficient. The driver, A.G., was really friendly, knew exactly where he was going, and drove very safely. I felt very safe/comfortable the whole time and will definitely use them again next time I need a late-night ride!

Booked ride online. Had a little delay on confirming ride. When I called to confirm they already…read moreknew about my request but was working with another customer. Henrico verbally confirmed request and pick up location. Our scheduled pick up was at 5am. Henrico called near pick up time to inform that he would be there at 5am. He showed up promptly at 5! Taxi didn't identify as Henrico, and was called another name. However he called out to us by name to confirm when he arrived. He's very hard working and courteous. Best taxi driver we had so far!

I would not recommend this company. Called for a ride to Richmond Airport for 3am. I had already…read morechecked the website and received a quote of $102 ($1 extra for might surcharge)., Foreign gentleman who answered the phone stated he was the owner and that the fare would be $20 more for a night surcharge. Stated website was 10 years old and had not been updated, and though he was an actual taxi company not Uber he couldn't guarantee he could find a driver. Needless to say I chose not to use Henrico taxi. Use this company at your own risk.

Regardless of having any reviews, I called this service when my car wouldn't start. I had called…read moreother services but they either didn't call me back or didn't answer. They picked me up a few minutes longer than they quoted but the driver was so nice and friendly. I felt safe with the driver. It was reasonably priced (affordable) and fast. I would recommend this service.

This taxi company, with license plate H130486, held up traffic by driving BELOW the speed limit in…read morethe LEFT lane of 64 for miles and miles. Not only is this inconsiderate and disrespectful to literally everyone else on the road that's passing you, it's illegal too. The driver is either so incompetent or cares so little to not respond to repeated cars passing you or flashing your lights, which means stop being a selfish a$$h^le and MOVE TO THE SLOW LANE. Pretty idiotic to drive this way with a logo and clear license plate.

Do not use this service. On Sunday night at 10pm, I requested a ride to the airport on Monday at…read more9am. The dispatch called to confirm shortly after I sent my request. On Monday morning, the taxi never came. I called around 9:07am and got no answer. At 9:10am, I drove myself to the airport. I had to park in expensive parking and was late to my gate. This whole experience was very frustrating and could have been avoided.

I made a reservation with Henrico Express Cab beforehand as we were to arrive at RIC after 11 PM…read more I even asked for a confirmation as I made the reservation online. I was assured, via text, that a cab would be there waiting when we arrive. I texted them from JFK last night to find out where we would find them. No reply. We got outside RIC with our luggage and no cab. I called the text number that they used to confirm and the man answered "hello"...not even Henrico Express...and he knew nothing of our reservation! Thankfully, there were other cabs waiting and we took one of them home. Don't waste your time reserving with this company!

My wife and I recently used Jordan of Henrico Express Cab and was very please with the service…read more Jordan provided courteous, on-time, professional service. He called the night before to confirm our trip to the airport and he was there to greet us on our arrival back in Richmond. Toy

Mario picked us up from the airport and dropped us off again the next morning. The professionalism/…read morecustomer service and sense of humor were top notch. Thank you Mario!!!

Do not use before reading the following : My 75$ uber ride…read morecancelled on me last minute in the early morning I called Mario for a ride to the airport. I was desperate and he wanted $375. Told him where I was and he told me 30 minutes to pick me up. I had a tight schedule to get to the airport. He wanted me to Venmo the $375 I did Then he actually put in the address He told me it'd be an hour and a half. Which would make me late for my flight. He had me Venmo money all in advance. I told him I needed my refund since he couldn't make it. It as he was so far away. only me back through Venmo $291.03. And he a full even though there's no way he could've to the airport on time. He kept almost $85 as his inconvenience fee. Use caution perhaps you have a better result. I withdraw my complaint as it was a miscommunication and Mario taxi service has given me the refund.

Very reliable service! Thank you for getting me to my destination safely and in a timely manner.read more

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