Booked ride online. Had a little delay on confirming ride. When I called to confirm they already…read moreknew about my request but was working with another customer. Henrico verbally confirmed request and pick up location. Our scheduled pick up was at 5am. Henrico called near pick up time to inform that he would be there at 5am. He showed up promptly at 5! Taxi didn't identify as Henrico, and was called another name. However he called out to us by name to confirm when he arrived. He's very hard working and courteous. Best taxi driver we had so far!

I would not recommend this company. Called for a ride to Richmond Airport for 3am. I had already…read morechecked the website and received a quote of $102 ($1 extra for might surcharge)., Foreign gentleman who answered the phone stated he was the owner and that the fare would be $20 more for a night surcharge. Stated website was 10 years old and had not been updated, and though he was an actual taxi company not Uber he couldn't guarantee he could find a driver. Needless to say I chose not to use Henrico taxi. Use this company at your own risk.

This taxi company, with license plate H130486, held up traffic by driving BELOW the speed limit in…read morethe LEFT lane of 64 for miles and miles. Not only is this inconsiderate and disrespectful to literally everyone else on the road that's passing you, it's illegal too. The driver is either so incompetent or cares so little to not respond to repeated cars passing you or flashing your lights, which means stop being a selfish a$$h^le and MOVE TO THE SLOW LANE. Pretty idiotic to drive this way with a logo and clear license plate.

Do not use this service. On Sunday night at 10pm, I requested a ride to the airport on Monday at…read more9am. The dispatch called to confirm shortly after I sent my request. On Monday morning, the taxi never came. I called around 9:07am and got no answer. At 9:10am, I drove myself to the airport. I had to park in expensive parking and was late to my gate. This whole experience was very frustrating and could have been avoided.

driver Lic plate UZA9469 cell 708-260-2976 Stole our laptop and is NOT answering her phone and UBER…read moreis doing NOTHING to rectify the situation or even attempt to assist in recovering our property, the only live person is to order a ride, so they will politely hang-up on you as "this number is only for rides, so sorry, I'm going to disconnect the call". Have to involve the police as UBER is completely UNREACHABLE UNLESS YOUR ARE PAYING FOR A RIDE OF WHICH THEIR DRIVER WILL STEAL YOUR PROPERTY WITH NO ACCOUNTABILITY AND NO CONSEQUENCES AND NO EMPATHY, so be mindful of their practices and thievery before their drivers sell or keep your personal items after paying a gratuity that's half of the ride price, not 10% but 50%, and UBER and rider phone # (708) 260-2976 with license plate UZA9469 STEALS YOUR BELONGINGS, INCLUDING A LAPTOP ACCIDENTALLY LEFT IN HER VEHICLE!

Like others I would give Uber zero stars. I requested a XXL vehicle. We were a party of five with…read moreluggage and needed to get to the Richmond International Airport. I checked the Uber App. and it showed that we had a driver w/ a GMC Yukon that would have been perfect to accommodate our needs. Unfortunately, less than 30 min from getting picked up the driver and vehicle changed. Now, the driver with no fault of his own did not know that we were a party of 5 with luggage. Not only could he not fit any of our luggage but he did not have enough seats to take all of us to the airport. I was furious because I had no back up plan to get to the airport and had to ask someone else to follow the Uber to take the rest of my family with our luggage to the airport. Uber is unreliable and if the original driver cancelled, Uber should have sent two vehicles to accommondate our needs. I will never use Uber ever again. Deleted the app and good riddance to this company. I warn any one that if you use Uber it would be wise to come up with a back-up plan or you may find yourself stranded. I was lucky to find someone who was nice enough to take the rest of my family and our luggage and follow the Uber to the airport at 4 am. I did appreciate Brandon for picking up the ride. If it was not for him, we would have missed our flight. Thank you Brandon and Uber, you are a garbage company.

Dori is not just a taxi driver, she is a wonderful human being who makes the world a better place…read more Have her pick you up and hear her great stories. She's also on time, gives great discounts, and is reliable. Thanks, Dori. You're an inspiration.

I wanted to support a bright pink, woman-owned taxi service. But even with a reservation (made days…read morebefore), I was not picked up at the train station. The car was 20 minutes away, even with my train being delayed :-(

I made a reservation with Henrico Express Cab beforehand as we were to arrive at RIC after 11 PM…read more I even asked for a confirmation as I made the reservation online. I was assured, via text, that a cab would be there waiting when we arrive. I texted them from JFK last night to find out where we would find them. No reply. We got outside RIC with our luggage and no cab. I called the text number that they used to confirm and the man answered "hello"...not even Henrico Express...and he knew nothing of our reservation! Thankfully, there were other cabs waiting and we took one of them home. Don't waste your time reserving with this company!

My wife and I recently used Jordan of Henrico Express Cab and was very please with the service…read more Jordan provided courteous, on-time, professional service. He called the night before to confirm our trip to the airport and he was there to greet us on our arrival back in Richmond. Toy

Refused to come pick me up at the Walmart in Chester and take me to Chesterfield Highlands. Claimed…read morethey are too far away in Richmond. Why do they have a website saying local taxi service for Chester and Chesterfield if they only serve Richmond or require long trips? He said they would do it if it was a farther trip so that they could make a profit from it. I explained that I dropped my car off for repair and am just waiting here. I guess I'll just have to wait.

From the owner: Our drivers are out and about waiting for your call and sitting at strategic points locally to get…read moreto you quickly. We have upgraded to newer Ford Crown Victorias and have new drivers. We have expanded our service area and can take you to the airport, train or anywhere you need to go. We provide courier services in addition to taxi service and our goal is to to be at your pick up destination in 15 minutes or less from the time you call. We are a proud member of the Better Business Bureau with an "A+" rating. We accept all major credit cards with a $15 minimum and most reservations. Give us a call and please put our number in your cell.

I used Napoleon once. I was in Short Pump at Wyndham and needed to get to Walmart. The driver took…read moreme there cheaply and quietly. I believe the cab isn't running at night during the COVID epidemic.

I rely on them to get to work every night at the same time. For one, you'd think they'd have some…read moretype of regulars discount but no. You'd also think that they would treat loyal customers the same on busy days as they do on slow ones!!! As soon as a holiday rolls around I'm thrown under the bus. The scenario usually goes something like this: I call in at 5:30 as normal for an appointment at 7:30, they say they can't schedule anything before 7:00. I call back at 7:00 right on the dot, they tell me it's an hour wait, making me late for work. Screw this company, I can't wait until I finally save enough for a car so I don't have to ride in another dirty taxi ever again.

Wow. I got off the train at the station on Staples Mill and had called ahead for a cab based on the…read moreone other review. When I got off the train I knew my can was still three minutes away, so I waited instead of getting in one of the cans that were waiting. Prompt, friendly, knowledgeable of the area and the traffic patterns. I disagree with the other review only in that my cab was brand new with leather seats that were clean and there was no unpleasant smell. A perfect score for their service!

These guys are amazing. This is the only cab company I use in Richmond. They are clean, courteous,…read morehonest, speak English, (a couple of their drivers sound like Yanks, but I won't hold that against them), and quick. I can't speak highly enough. Thanks for being in Richmond! Finally a taxi service I am not afraid of.