I came to Bob Stephens looking for a truck on short notice. I found the truck I wanted online and…read moredrove 45 minutes to get it. Come to find out it has quite a few issues that I did not notice the salesmen failed to even tell me. 1. Fog light out 2. Parking light out 3. Wiring issue in left front blinker 4. Grease leak in the back left wheel, which resulted in both back tires having to be fixed for over $420 5. The speedometer is off 6. The tires are multiple sizes too small that are on the truck Naturally many of these issue are easily correctable but man do they add up quickly and some are not so easily correctable. So when I Called back after a week of owning the truck and explained the situation to the guy who sold me the truck, his exact response was "I don't know what you want me to do about that". It is sad to think that they truly do business that way, selling a truck to someone that is HARDLY in full working condition and then don't even attempt to rectify the situation. I recommend to stay away from their dealership whenever buying a vehicle because they are clearly shady and their customer satisfaction is low on their list of concerns.

I have had poor experiences with Runde Ford of Manchester previously. As a result, I have not done…read morebusiness with them for several years. i saw a new Lighting in their parking lot today and called to inquire if it was committed to a customer. The sale person indicated that it was not. I inquired as to making a deposit on it and they indicated that they would be glad to do that, but I needed to be aware that they were marking the truck up $10,000 over MSRP. I indicated that Ford Motor Company has warned dealers that this practice would not be acceptable. I indicted that I am a reserve holder and that I would be contacting Ford Lighting customer service. He responded to do what I had to do. I have filed a complaint with Ford Motor in this regard. It seems clear in my opinion that this dealer continued to not have the customers and or our needs in mind. It sad because I trade and buy vehicles pretty often and due to their poor treatment of me, they have missed several sales. In today's market with people shopping online and many Ford Deals with customer centered philosophy's a dealership might realize that eventually your customer base will dry up. I would highly recommend Rydell Ford in Independence which is no more that 15-20 miles away. They are a positive company that seems to be focus on customers. Thye have a new Lightening, but it has been committed to a customer so is unavailable, but they DID NOT mark up the price.

I can't begin to express our disappointing experiences with Runde in Manchester. While sales was…read moregood, the horrible service out weighed the positive sale experience. We bought a used car which we received a recall notice for. No biggie but when we brought it the service mgr was very rude in making comments about we obviously don't take care of our vehicles since there were about 5 recalls that needed to be addressed. He was all smartassy until I said we had just bought it from them and obviously they didn't check the vehicle over as they stated they had. So they did the work some of it extensive at which time the service tech apparently punctured the radiator. Unknowingly my wife took off for a business commitment and got a 120 miles away and was stranded missing both the business obligation and having to sit on the side of the road. Runde would do nothing to address this. So I had to go get her, make arrangements for towing and take it to a service center there. Runde paid for the repairs but refused to pay for the towing or consider my time. We (stupidly) had some other work done on another vehicle and the services was even worse. They broke the custom wheel covers the car had and would take no responsibility. I picked up the car and within 1 mile had to bring it back because they had not mounted the exhaust correctly and a heat shield was vibrating loudly. Which they had to correct. Based on how I was treated by the service manager and the poor workmanship - I would NEVER!!! recommend to anyone to have work done by Runde. After my experience I have heard many other stories and experiences from community people as well. Do yourself a favor and find a dealer that will respect the customer and treat them with respect.

Good experience with Corbin, very knowledgeable on a lot of vehicles. I would buy from him again.read more

Had a long drive to get to the shop, but they had decently priced vehicles so I wanted to check…read morethem out. I called in and had a salesman check out a truck for me before I made the drive. They didn't send me pictures of 90% of the damage on the truck and when I got in, you could obviously tell there was something wrong with it. I decided to give them the benefit of the doubt and check out a few other vehicles and no joke Every single truck had something wrong with it. I would not recommend buying from this place.

A little over a year ago I took in my Mountaineer for an oil change. When I picked it up it was…read moremisfiring and kept trying to die. We took it over and the kid argued with my husband saying it came in that way. We insisted he had messed with the plugs. John told us he would do a compression test and make sure it wasn't something they had done. When he was finished he told me my car was basically junk. $1,000 and they could make it run for a year or so. I said forget it, and parked it and for the most part haven't driven it. My husband went out today put in a new battery and 70 bucks in plugs and wires and it works like a champ. Not only did they lie and try to squeeze money out of us but they also made no attempt to fix what they messed up. I will NEVER go back for another $85 oil change and highly recommend no one else does either.

From the owner: Welcome to Georgen Auto, the premier destination for auto repair in Manchester, IA. When it comes…read moreto your vehicle, you need a team you can trust to keep it running smoothly and safely. Here at Georgen Auto, we pride ourselves on providing top-quality service and exceptional customer care that sets us apart from the rest. At Georgen Auto, we value transparency and communication, ensuring you're always in the loop about the progress of your repairs. Our knowledgeable staff is here to answer any questions you may have and provide expert advice on maintaining your vehicle for optimal performance. With our competitive pricing and fast turnaround times, you can trust Georgen Auto to deliver the perfect combination of quality, value, and convenience. Experience the difference for yourself and see why so many customers choose Georgen Auto for their auto repair needs in Manchester, IA.

Don't shop here. Seriously…read more The salesman helped me pick out a car, between the two I was looking at. At first there was no pressure whatsoever, and he was a lovely guy. Then I bought my car, and that same very day, it began making a grinding noise that I had not heard the many times I started the car at the dealership. It was the oil tensioners, so really, I understood for that make and model of the vehicle, that was a common noise. However, when I was driving back there, I had noticed my windows did not work. I told them this, obviously angry, and all the salesman said was "I guess I looked over it in the paperwork" They were not busy that day. I was the only customer. I asked him to fix it and he straightforward said he couldn't. He had driven the car with me, he had went over the two things they repaired, he even stated that the CD player didn't work. These guys are cheap and will fix the car just well enough for the customers to think they're getting a better car than what they're actually purchasing. Don't come here unless you're looking for rude customer service and stolen money for jank cars.

Recently went there to look for a starter car for our granddaughter…read more I found the salesman, Josh, to be low-key, no pressure in approach. Straight forward, open, he was willing to search his inventory and go on the lookout for a car to meet our needs. I like the approach and would return gladly when next in the market.