I came to Bob Stephens looking for a truck on short notice. I found the truck I wanted online and…read moredrove 45 minutes to get it. Come to find out it has quite a few issues that I did not notice the salesmen failed to even tell me. 1. Fog light out 2. Parking light out 3. Wiring issue in left front blinker 4. Grease leak in the back left wheel, which resulted in both back tires having to be fixed for over $420 5. The speedometer is off 6. The tires are multiple sizes too small that are on the truck Naturally many of these issue are easily correctable but man do they add up quickly and some are not so easily correctable. So when I Called back after a week of owning the truck and explained the situation to the guy who sold me the truck, his exact response was "I don't know what you want me to do about that". It is sad to think that they truly do business that way, selling a truck to someone that is HARDLY in full working condition and then don't even attempt to rectify the situation. I recommend to stay away from their dealership whenever buying a vehicle because they are clearly shady and their customer satisfaction is low on their list of concerns.

Can't say how thankful I am for DJ and his family. On a dead head trip from Fort Dodge, IA to…read moreChicago, IL we had some car trouble at 7pm in an area of the country that was far from familiar. DJ was nice enough to not only tow us to his shop but fix our issue that FRIDAY night and have us back on the road by 10pm. The world needs more people like DJ - selfless, willing and welcoming.

From the owner: 24-Hour Towing and Roadside Assistance, Fabrication, Complete Auto and Body Repair, Preferred Shop…read morefor Progressive, Insurance Work, Available on Saturday by Appointment Only, Over 30 Years of Experience. Products: Tires, Hydraulic Hoses, Superior Welding Gases, Steel, Used Cars. Services: DJ Auto Repair Hours Monday-Friday 7:30 am to 5:30 pm, 24-Hour Towing Service, Oil Changes, Brakes, AC Repair, Transmission, Shocks and Struts, Tune-Ups, Replace Engines and Transmissions, Auto Body and Light Truck Repair, Frame Work, Preferred Shop for Progressive, Insurance Work, Available on Saturday by Appointment ONLY, Tires. Brands: Goodyear, Firestone, Falken, Cooper, Carlisle, Hankook, Continental, Superior Welding, Axalta. Location Facts: 1/2 Mile East of Manchester on Old Hwy. 20 (210th St.)

Incredibly honest, and did fantastic work. Could've charged me a lot more. Great to know there are…read morepeople out there like them. Highly recommend. Hopefully we don't need their service again anytime soon, but would be glad to send business their way.

The owner, the girls in the front and the mechanic are the kindest people I have met in a long…read moretime. I was really blown away by what they did for me and my family. This was my first visit to Iowa and it's beautiful and that goes for the people too. Me and my adult kids were going to the fair when my suv needed an alternator suddenly. Cliff checked my vehicle and found I needed an alternator mine had stopped charging my battery and my dash was lite up like Christmas. I was quoted a fair price and the got it done so fast then delivered it to me at the hotel. Great service thanks so much to the owner who drove me back to the hotel while it was being repaired so kind and we were able to make the fair and the concert!

Super frustrated. Maybe they excel in other areas but not keys locked in a car. My insurance…read morecompany called McCanns to come get my keys out of the truck. They arrived promptly. Tried to open my truck for about 2 minutes and left. They didn't call me but called the insurance company to send out a locksmith, which is super expensive and not covered by insurance. 30 minutes later Insurance called another provider scheduled to arrive in an hour. They were able to open the truck in under 5 minutes. I'm sure McCanns has some great qualities but in a pinch I wouldn't suggest them for opening a locked car.

The ONLY reason I'm not giving them 5 stars is because the location is hard to find. The staff at…read moreMcCanns treats you with the respect you want. They really make you feel that your business is valuable to them and do whatever they can to help you. Their staff consistently goes the extra mile to satisfy their customers. I recommend McCanns to all my friends in Dubuque!!

I would strongly advise against buying a vehicle from this dealership…read more I purchased my car in APRIL, and here we are in JULY, and I still do not have my permanent license plates. When my first temporary tag expired, they sent someone to my home to replace it, which I appreciated. However, my current temporary tag expires on Friday, and they told me they cannot issue another one until it expires and do not have anyone available to deliver a new one until Monday. That leaves me with two days where I either cannot drive my vehicle, have to drive illegally 1 hour away to get the temp tag, or find someone willing to let me borrow a car, all because of a problem that is not MY fault! The issues started immediately after purchasing the vehicle. It had a parental lock enabled on the radio, a speed limiter set to 55 mph, and other programming locks. I had to pay $100 out of my own pocket to have a new key made. Less than 24 hours after taking the vehicle home, the check engine light came on. They did repair the coolant leak quickly. However, the check engine light is still on due to what they say is a catalytic converter issue, which they've told me is "not a big deal" and doesn't need to be repaired. Additionally two of the tires have a slow leak. I also asked the salesperson I purchased the vehicle from to email me a copy of the service contract that came with the car. I never received the email or the documentation.

The worst dealer I've ever dealt with. They sold me a truck that I found out had arrested out…read moreframe. It was paper thin on one side. The mechanics never told me about it when they serviced it and they refused to do anything about it. Now I'm paying on something I can't even drive.