I came here for a 1 hour massage and a pedicure. One should know that this business is based out of…read moreher home. There is a dedicated massage room that has a separate entrance from her home and there's also another room where the manicures, pedicures, etc are done. The setting is very nice and comfortable. What I liked most about coming here is being that it was my first time getting a pedicure, I was a little apprehensive and I definitely didn't want to be around other people. So the private setting, along with Meloni's awesome personality definitely made me more comfortable. The massage was great. I had an aromatherapy massage with a little stretching included. Speaking of the stretching, that was the first time that I had stretching incorporated into a massage. The stretching was very much needed. It's one of those things that you don't realize how out of shape/ how much you needed it until you get it. I would definitely like to go back just for a stretch session. Other awesome services offered are couples massages and a couples massage class! Meloni does make house calls and one thing that really stood out to me was a couples massage/ dinner package. Services like that are hard to come across and in an area filled with spas, that is what made Waterfalls Massage & Spa stand out to me from the rest.

Nasser is a perfect gentleman and highly skilled massage…read moretherapist. I went into Waterfalls with my body, neck, and spine and absolute wreck. The massage I received from Nasser made my chronic neck pain (that I had been suffering from for months) completely disappear. So grateful for their lovely manner and sincere attention at Waterfalls. Highly recommend.

Repeating a lot of what I've just read in the review section. Therapists are good, but the front…read moredesk and customer service is terrible...and rude. We've been paying for a membership for years....but today I woke up sick. I called to leave a message at this location at 7am to cancel. When they messaged me later, I was lectured for cancelling the day of. (SORRY, didn't predict vomiting). Also, they said I lied about calling at 7am. Said there was no record of it. (Cue the screenshot of my call log). The rude banter continued back and forth. This is only my experience at this particular location. Judging my the other like reviews, the management there doesn't care.

Popping in to give this location some love after being a loyal member for several years!…read more I do believe management has changed hands a few times but whoever seems to be in charge now is doing a great job. They are always friendly at check-in & offer me a cold beverage. To the main event: I almost don't want to share how great Emily is as a masseuse in case her books get even more full! She's professional & thorough & you can tell she cares about doing a great job for her clients. Overall, for the price point you get as a member, especially if you're able to stack up packages/points, Hand & Stone is a good deal & this Mechanicsville location has always done a solid job by me, & I like to consider myself somewhat of a spa connoisseur ‍ Will happily be back!

Therapist was amazing. Didn't get her name but she had perfect technique and pressure and wiped…read moreaway a really stupid day. I will be back.

From the owner: YY Massage is New Grand Opening Massage and food Massage in the town . For both Man and women ! It…read moreon promotion period . 10 off for all new customer.

Enjoyed every moment of my 60 minute massage! It was so relaxing I think I may have even fallen…read moreasleep! Shelly came highly recommended by a friend, and I will be coming back! I am tempted to make this a quarterly treat for myself!

From the owner: At MassagebyShelly I listen to my clients needs and wants as well as the muscles. My deep tissue…read morewill not have you sore. My goal is to help you relax for 30, 60 or 90 minutes whether it’s for relaxation or to fix an issue.

If you're looking for the best massage therapist in town, look no further! Polly has magic hands…read moreand an incredible vibe--pure relaxation from start to finish. Do yourself a favor and book now--you'll thank me later! ‍

Best therapeutic massage, hands down! I appreciate the attentiveness Polly demonstrates at every…read moresession. The help I have received through massage therapy with Polly has allowed me to work through years of pain and discomfort that traditional approaches could not handle. Bonus: I am able to use my FSA (ofcourse based on decisions between my personal healthcare team, which now includes Polly).

To start with; when you walk in - it's a beautiful and a relaxing space. You next sit down and talk…read moreabout where you are having issues. Alyson will confirm that she understood you correctly so that she can address your problem areas with extra time. The whole experience is Fabulous!!!!

My massage was EVERYTHING! I really appreciated that Aly took the time before we began to review my…read more"trouble areas" and afterwards she shared what she observed during the massage. She also provided me with product recommendations to help relieve stress related tension in my neck and lower back. It was definitely an "it hurts so good" type of massage, which I needed. I have already booked my next appointment!

professional, friendly and reasonably priced. great experience with both staff members. highly…read morerecommend.

I'm an old man with stiff shoulders and neck. Nancy was able to massage away all the stiffness i…read morehad. I will be a regular customer from now on.

This is my second time getting a massage at serenity spa. I've been out here from California 2X in…read moreone month. Brianna is great! Best in the country!

My wife and I booked a couples spa day about a month and a half ago. This is important on why it…read morewas booked so far in advance. My wife and I were in Short Pump and decided we wanted to schedule our couples spa day so she called the Short Pump location. I was sitting beside her and they were on speaker phone while she scheduled. They kindly asked if "your husband" would be ok with a male massage therapist. This is a no for me and always will be. It's my personal preference and will never change. My wife said no and they told us it would be about a month before they could accommodate us. We showed up on our scheduled date after working extra late the day before because it takes us an hour to drive to this location and we know it would take up our whole day. After sitting in my sauna for 20 minutes I sat there waiting for 10 minutes for my therapist, who, to my surprise was a male. I explained I did not want a male therapist. He was polite and I thought was going to tell me to wait a few minutes while he figured this out. Instead he said "go ahead and get dressed and go to the front". So that's what I did expecting an employee or manager to come figure out what needed to be done. It's also important to know once he told me this I told him to tell my wife because I know she would have gotten up and left. He said to me "Oh, she's probably started her treatment". He did not walk me to the front or talk to me after in any way. The staff sat at the front desk whispering back and forth so much that I felt uncomfortable and decided to wait outside. 2.5 hours later I get a call saying it's time for my facial. I explained what happened and told them it was a terrible experience and they said sorry and I won't be charged. She also said she would have a manager contact me. Guess what, not contact has been made to me directly. However, my wife called and let them know just how bad and unprofessional this experience was. The manager, Kendall, agreed and said this is unacceptable and she was going to contact upper management to see what they could do. After Kendall failed to contact my wife as promised she called her. Now Kendall told my wife I lied, that never happened, there staff did nothing wrong and they could offer me 20% off if I come back in. Let me be clear on how I feel about Scents and Serenity. I would rather chew my own fingers off than step foot into that spa again. I will eat the money I wasted on this place rather than be treated so badly, called a liar and listen to the excuses the staff made to protect their mistakes. It was clear and I heard my wife directly state I wanted a female therapist and they agreed and scheduled a later date. Oh, let me also explain that my wife probably hadn't even started her session and had a female therapist. They easily could have corrected this by switching. We would have been completely fine with that. And time wasn't an issue. We started 10 minutes early to the excuse of "you wouldn't have gotten all your time" is irrelevant. Look, I'm sure people may love that place. Everything is good until it isn't and the way the manager handled this showed my their attitude towards all their clients behind closed doors and money is the only thing that matters to them.

Awesome experience with Alpha! His magic hands will relax and unwind those tired, achy muscles…read moreall over. 10/10.

Have had past massages and Alpha is the most knowledgeable, experienced therapist ever! he…read morelistened to my concerns and I had the most relaxing and helpful massage. Especially enjoyed the hot towels at the conclusion, very nice touch. Will definitely book another massage with him and highly recommend! Many thanks!

This was one of the BEST massages I have ever gotten (and I've gotten quite a variety over the past…read more20 years or so). Definitely therapeutic and deep-tissue. "Anna" put her all into it!! There were a couple of times I could tell she got up on the table (kneeling?), for leverage. I received a full body massage, but the majority of the time was spent on my poor back (thankfully, bc I needed it). There were even hot stones towards the end and then a moist hot towel to get some of the oil off. Highly recommend; I'll definitely return.

Masseuses here will walk on your back. Noticed the ceiling rods in each room. They're really good…read moreat it if you are looking for more of a deep tissue. And if you can't take that much pressure they can do a nice gentle massage as well. I've come here so many times for years and always forget to have them punch my card for the eventual free/discount massage, but doesn't matter...they gave me a gift certificate for a free one for Christmas. They are very sweet ladies and always try to load me up with candy and water as I'm leaving (the candy for my kids). They take walk-ins, which I love as I have a crazy schedule with my kids and work and never know when I'll have time. And they're open until 10pm which is also amazing. I love getting a massage here. I've had massages at many different places: red door (before they closed at which I've had best and worst), a chiropractor masseur, massage envy (only dug into my shoulder blades lots of pain there). I prefer a little more pressure myself, but I don't like to be in pain. I like the tension release I get here.