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Rug Renovating

3.2 (34 reviews)
Closed 8:30 am - 5:00 pm

Services - Rug Renovating

Carpet cleaning

Damage restoration

Rug cleaning

1 More Service

Upholstery cleaning

Rug Renovating Photos

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Rug renovating review DO NOT USE THIS COMPANY. I have waited several months for some sort of response from them, but receiving none, not even an apology, I am posting this review. Some years ago they cleaned two of our rugs, including this one, and they came back fine. I sent one to them recently for cleaning again, and it came back DAMAGED. There were several "slits" or cuts on both side edges (see photos), In addition, there were (it's hard to describe - best to see the photo) what I would call vertical "rub marks" in several places along the same edges. When I talked to the representative, she said she'd "have to talk to her manager." After which she said they would repair it, and "we re-weave entire rugs, so I shouldn't worry about a few little cuts, they could repair them and they wouldn't be noticeable." They picked it up the next day. When I spoke with her again, she said the rug was "brittle," and that that was a code word for "dry rot." That was not disclosed to me when they first received the rug before cleaning. If that was true, they should have alerted me when they received and inspected it, that there could be a problem cleaning it because it was brittle (which it is not). They returned it one month later. From a distance the repaired cuts are not visible, but on close inspection you can see them (see photos), and the rub marks, which had to have come from going through one of their machines, are still there. One small cut, which did not go all the way through, is also still there. The delivery sheet, which they throw in front of you to sign after laying out the rug, had several "Condition Codes." "Out of shape," "Discolored," "Faded," "Nap distorted," "Extremely soiled," and "Black stains. I hand wrote "Not happy with repairs to cuts, and vertical "stripes" remain. None of this was disclosed to me upon the first receipt of the rug, when they ostensibly inspected it before cleaning. Clearly they did not inspect it. Or if they did, why didn't they inform me before sending it through the machines? No mention of it being "brittle" or any of the other codes they put on the sheet after they returned the second time. I would strongly disagree with it being discolored, faded and out of shape. Yes, it was dirty - that's why I was sending it to be cleaned! When it was returned, the colors stood out brilliantly, the nap seems fine, and there is nothing distorted about it. If there were black stains, they're gone. Again, that's why I sent it to them. To clean it! If these were the conditions of the rug, they should have reported them to me on inspecting it when they first received it. They did not. These conditions just appeared on the sheet I was given to sign after delivering it the second time, and not in words, in codes. (#01, #03, #05 etc.) Worse yet, there was no apology from anyone at the company for the cuts or the rub marks (clearly made by one of their machines, despite my noting my displeasure with the repairs on the delivery sheet I signed. When I had it cleaned the first time, the same representative gave me a tour of the process, which looked like going through a car wash). The reply from the owner to another negative review was that they offer a "100% risk free money back guarantee." There was no offer of a reimbursement for my damaged rug. For the few hundred dollars I was charged, it will not be worth suing them, and they will claim it was the fault of the rug's condition, but if you look at the photos, you can see that the rug did not do this to itself upon being cleaned. I'd very much like to see the "money back guarantee" along with a sincere apology. To be sure, Yelp is not the only place I will submit this complaint.

4" fringe CUT OFF w/o permission on the other side.

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2 years ago

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3 years ago

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4 years ago

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12 years ago

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12 years ago

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10 years ago

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Review Highlights - Rug Renovating

Tony, Dulio and Carlos worked extremely hard when replacing our newly cleaned rugs to make sure placement was perfect.

Mentioned in 5 reviews

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Rug Renovating - carpet_cleaning - Updated May 2026

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