This is the best experience we have ever had with a heating/a/c contractor. Best quote , on time, efficient and work was performed in a professional way and way below three other estimates. We highly recommend Ruffalo heating and air contractors. The Palatines from Antioch, Illinois read more

Ben Ruffalo was suppose to put in a new heat exchange and high limit for our furnace. Upon arriving for the job he said he had to remove our original heat exchange and take it to his supplier to get the new heat exchange covered under warranty because if he picks up the new heat exchange without the old heat exchange they will make him pay for the new heat exchange and he would have to submit forms to receive his money back which he did not want to do. I asked Ben if he also has the new high limit 150-20 that he said he was going to replace. He said he forgot and he would check to see if his supplier has one. Ben removed our heat exchange and left for about 3 hours. When he returned he said they did not have a limit switch in so we would have to find one ourselves. Ben put the new heat exchange in and wrote on the invoice that the furnace was running properly when tested. When Ben was leaving (after my husband signed the invoice) he said that when he tested the furnace it was tripping the limit switch so we needed to find the new limit switch that day to order and put it in ourselves. We searched online and could not find one that night to purchase. we woke up at 6 am to our furnace not working. I called/text Ben and received no answer. We removed the existing limit switch and placed it back into the furnace. The furnace did turn on, but it sounded like a rocket ship and it would shut off after 30 seconds. The furnace continued to turn on and shut off every 30 seconds to 1 minute around 5-7 times before completely shutting itself down. Finally got a hold of Ben and explained to him the frightening sound and how it was turning on and off every 30 seconds to a minute. He said that when he tested the furnace it was louder than it should be. (Which he also admitted through text messages) I asked him if he put in the same heat exchange as the old one. He said he gave the supply company the serial number to our furnace and they gave him what popped up in their system so he trusted what they handed him was the proper heat exchange. I asked if he noticed anything different about the heat exchange whether he noticed that it was different metal or weighed differently. He said it was heavier than the old exchange. i asked if he looked up the new heat exchange to see if he needed to make any other adjustments with other parts in the furnace. He said he didn't need to because if the screw holes in the heat exchange lined up with the existing holes in the furnace that meant it was a perfect match. He said that he would look to see if he had a used high limit switch in one of the old furnaces he has laying around in his shop. eventually i found one online. After we installed the new limit switch like Ben told us to do, the furnace still sounded like a freight train and would still only turn on for 30 seconds to a minute and continue to cycle through like that until it completely shut itself down. I called Ben and he kept saying he didn't know why our furnace was doing this and he would have to call technical support but he would not be at our house on time to call. I told him our furnace did not act like this before he put in the new heat exchange and now we have been without heat for a substantial amount of time and we needed him to get here before technical support closes. After arguing and begging him to come fix our furnace and make it right he said that he would be charging us additional fees. I made it very clear that I would not be paying him any more money. Our furnace worked fine before he put in the heat exchange and after he put it in, our furnace sounded like a freight train and wont produce heat so he needed to come fix this. He did show up eventually and sat in his car for 30-45 minutes before coming inside. He put in a 195-20 limit switch. Our furnace did finally turn on and start pushing out heat but my husband told Ben that it still sounds like a freight train. Ben told my husband that his ears are playing tricks on him and if he comes back again he will charge us additional fees. Waking up the next morning the furnace was still sounding the same and was so hot that the room in the basement that the furnace was in was uncomfortably hot. Upon calling a different company, they said this is very dangerous and I needed to immediately shut my furnace down and turn off the gas. another HVAC company came to our house it was discovered that our furnace was completely shot. Ben knowingly left our house without our furnace working properly and when he came back he put in a part that he knew was not safe and not appropriate for our furnace putting our family in danger. And left us with a furnace that was no longer usable. read more