We had a central air conditioning unit installed and the experience was great!!…read moreWe love our new central air. The team was very helpful with questions I had. Ashton was also extremely supportive and helpful. Great service and I would highly recommend them. The value was good as well.

I set up an appointment with this company for my shop units. I was use to going to Stop Heating &…read moreCooling and was told they had bought them out. I explained that I had an air conditioner/hearting unit that needed help. I explained that the unit was smelling of vinegar and moldy smell. I explained that the unit was cooling but that it was extremely hot to the touch outside. I was told that it was most likely a valve that was plugged and that they could come out and fix that and clean the unit. I set up my appointment for 3:00. The next day I called and asked if I could have both units cleaned so I would be set for winter. I again explained that these were hear and air units AND gave them the name of the unit I had in my shop. I was told they could do that. They did ask if they could back the appointment up to 1:30 and I agreed. On that day I get a call at 11:50 that Mr. Michael Gaughan is on their way. I race over there and open up my shop. I am waiting for 20 minutes so I call to make sure they did not come early and leave. The person on the phone tells me they are still on their way. Ten minutes later I get a call from Mr. Gaughan from his vehicle asking me if I am there even though he parked right in front of the shop and could clearly see me inside the building. He walked in and I proceeded to show him where the units where and what was happening. He cut off my sentence by wanting to see where they were in back. We walked around the building and he looks at the one unit and asks me if the unit is working and I said yes, but it is running really hot. I told him that the company thought it was something plugged. He then asks me if water comes out of the unit. I said I did not know for sure because se there has been no water coming out of it. He then asks me why I would think water would be coming out and I said because the condensation has to go somewhere and its clearly standing water inside. He then asks me where the water is. And I have no idea what he is talking about. And he said well the water to hook up a hose. And I said, we do not have water back here. It is in front of the building. Is this so you can clean the unit or what because your company never said anything about this. So he then starts walking the opposite way of where we came in. Not to look at the other unit but just walks away from me. I ask him what he is doing and that there are no water outlets over there. He proceeds to tell me that he is nosy and he just likes to nose around and see what's going on. I tell him that where the trash is and it's easier to get back the way we came. On the way back I show him where the water hoses are and he complains that his hose may not go back that far. Back in the shop, he then turns to me and asks me what he wants me to do? Does he want me to take the unit out? Does he want me to take all the insulation out? How the heck do I know? I called his company and they told me they would clean the unit and fix the draining issue. They never asked me any questions. So finally I ask him if he has ever seen a unit like this. And he tells me he only works on big units and split units. I ask him if he knows what to do because if he is not comfortable doing this I cannot afford to have him mess it up and need a new unit. And he still has never even looked at the other unit. So then He starts complaining about how he would have to do this and I have now lost confidence in this guy. So I call his company back and tell them that this guy is not sure how to proceed and could you talk to him. I am now in business mode voice stating that I told you everything when I made the appointment and now I have someone who I am worried is going to screw things up worse. So I give Mr. Gaughan my phone and they discuss it. He hands the phone back to me and the they tell me that he knows what to do and it will be okay. I again reiterate that if he does not feel confident doing this I cannot afford to buy another AC. So I get off the phone and say you are good to go. But by that time Mr. Gaughan has developed an attitude. He takes two steps and gives me the stink eye. Takes two more steps and gives me the stink eye. He then takes out the filter to the AC which is clean and then shoves it back into the unit. He tries to pull the front plate off of the unit and cannot and clearly does not know what he is doing. I then say to him; I do not understand what is the attitude here. Look, if I am not confident in my job, I let the client know so they do not walk out unhappy. Do you feel comfortable in what you are doing? He turns to me glaring. I am looking back at me and he starts walking past the door and takes two steps and says angrily Competent and then walks some more and says competent. And I say back to him, I have no idea what is going on here or what you mean by this. He then walks around his truck and stands there doing nothing and then he walks over to the other side

Wow what an amazing crew. I was totally freaking out when the furnace quit in the middle of winter…read more However every person I dealt with was so amazingly helpful. At least five stars and highly recommend.

During this heat wave they were able to service my AC swiftly and the gentlemen were professional…read moreand courteous. Highly recommend this company. Fair pricing, also.

Thanks for coming out ASAP, Andrew was knowledgeable and gave us all the details on…read moretesting/diagnostics. He got the part and fixed it one the spot. Would highly recommend this company and Andrew and will definitely call them back again in the future! A+++

Have been using keystone for many years, and they have not let me down once. Saved me getting a…read morewhole new furnace for they found a motor in stock. Bet most place would just say " U need a new one". I will keep using them till I move out of area or to a place where I dont have to worry about it.

Today is August 24th 2023 My thermostat went out last night…read more The screen lights up but it doesn't show any information. I have been busy with J&E today trying to get them out here to fix it. I'll post some screenshots of our conversation today. They were rude and they were talking down to me. One instance... They asked me if I changed the batteries. I told them three times but the next thing I know they responded again that "It's not hard to change a battery". No one should have to deal with any type of hostile communication from these people. Kay

Junior, the owner, came HIGHLY RECOMMENDED by a well known owner of an electrical company in…read moreKenosha. I started by going thru Costco which was a disappointment to say the very least. The HVAC company that Costco uses attempted to sell another carrier that was not part of Costco's agreement with their vendor. So I took the gamble and interviewed Junior. As soon as he said DAIKIN, he was in! A close realtor friend in Scottsdale AZ did extensive research on mini-splits and told me IF you could find a dealer who carries DAIKIN (super quiet system), choose them! My job was done within a few days of meeting Junior. A 2 day install with perfect detailing, professional, on time, etc., etc. And their price was so reasonable. Am I HAPPY, you betcha.

My wife and I swear by these guys. We have a 1950s era home with the original in floor radiant…read moreheating and new state of the art boilers and controls. Building Waters keeps it run-ing shipshape. Additionally, we purchased a "split" hvac unit from them which they installed and maintain. We've found them to be prompt, responsive, respectful of our home, and fair in their pricing. Highly recommended.

I usually don't post much but when a company is this good I should let everyone know. Building…read morewaters and the company they affiliate with have to say Evan And Johnathan stand up work and my first call in this line of work is the honesty of the company. I'm not a plumber and I know this can be costly , they where honest straight forward , knowledgeable, and tolerated my dog. Thanks and great to have companies like this so close to home. Hope the boss reads this! Thanks again. Dan

Cam and his team are very competent and fair with their customers. I've had heating and AC issues…read moreat my home and they were always prompt and courteous and solve the problems and quickly and offer viable solutions that work

Andrews Heating & Cooling has been servicing my boiler for several years, and I wouldn't trust any…read moreother company. The boiler tech is very knowledgeable and professional and is always a gentlemen's gentleman. Cameron treats his customers with the utmost respect, and he would make any mother proud. Thank you, Andrews Heating & Cooling, for a job very well done! I would most certainly recommend you to my friends and family.

I called at 8 am because I didn't have any hot water. While I was still on the phone and they were…read moretelling me that I would get a call back to schedule a service call, I had another call come in from First Call telling me that someone would be here within 2 hours. Less than 2 hours later, a wonderful, friendly, knowledgeable, and professional tech arrived. He found the problem and fixed it. He then did a complete inspection of the plumbing in both units of my duplex. Wow. Service like this is simply outstanding.

I had to have a new furnace installed and it was under a home warranty program that I had and…read morewasn't really 100% confident with the choices that the warranty program suggested that I reach out to. Turns out that first call heating has a stellar crew and I am extremely happy with the work they did and the patience they had with my concerns. I haven't had to deal with new furnaces for a long time so they definitely did a good job on that. I don't know how they price compared to other shops because that's not something that you can really just look up or call and ask. After having a brief conversation with the owner on one of the issues I was facing concerning the warranty company he took the time to really break it down for me as to how they work and that my warranty company was the one that he chose to stay with. Over the years, he used to have a few others, but apparently they did not serve the customer very well (and them). I had a Lennox Elite installed and it's definitely a nice furnace...I just hope that it outlast the other brands out there. The warranty on parts and labor seem to be pretty comprehensive. What is also nice to know is that with first call heating and cooling, they have a very nice 100% satisfaction guarantee for the first year. The way that it was explained to me was if anything goes wrong at all, I don't pay a dime and they come out and fix the issue should there be one. I'll wrap this up by saying that when the crew comes out to your house to do an install, they are extremely polite, kind and very conscientious of what they're doing. I would highly recommend first call heating and cooling without a doubt.

I have used Generotzky Heating and Air Conditioning since about 2005. He's ALWAYS come to take care…read moreof the problem as soon as possible. I have used him for Both Heating AND Air Conditioning repairs. He's ALWAYS Pleasant, Efficient and Explains what the problem was in Clear Easy to understand language. I would ( and have) recommend him Highly. Plus his prices are Great! A++++