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The picture of my golden retriever says more than my words ever could. Wife requested the dog to have the haircut to labrador length which would be 1-3 inches long. My dogs torso was completely shaved while the tail and head were left alone. The head was completely unblended. When I spoke to Lauren she reiterated it was my wifes fault. Upon inspecting my golden further, the ears were still greasy and uncleaned. Im absolutely furious with how this service was performed on my dog.
21 days ago
2 years ago
7 years ago
My son's beautiful service dog was absolutely butchered at Ruff Cuts. I spoke with Lauren prior to services and specifically and clearly told her I wanted my dog's hair to be like a Labrador. I wanted her hair to be evened up and all the same length... like a lab's. On average a lab's hair measures 1.5 inches. Lauren said no problem, she will shave it. I said great and I left. I returned to find my dog absolutely butchered. She looked like a lion. Her head was left untouched, as was her tail. Her body was buzzed down to 1/4 inch. As seen in pictures below, her head was not blended at all. I kept my cool. I'm standing there with my autistic son, I'm talking myself down from crying. I paid. I left. My husband immediately brings our dog back to talk to Lauren. Lauren says this haircut was my fault. Lauren maintains that she told me the dog would be "shaved." She says the word "shaved" means crew cut, and I agreed to that. I believe she told me my dog would be shaved to resemble a lab's coat, as I JUST clearly asked for. This would be like going to the salon, asking to have your hair cut to your shoulders, just for the stylist to suggest and perform a crew cut instead. I am so upset, not only by the cut, but by the way this was handled. Lauren refuses to refund my money and says I can speak to the owner when she returns from vacation in a week and a half. read more
7 years ago
The picture of my golden retriever says more than my words ever could. Wife requested the dog to have the haircut to labrador length which would be 1-3 inches long. My dogs torso was completely shaved while the tail and head were left alone. The head was completely unblended. When I spoke to Lauren she reiterated it was my wifes fault. Upon inspecting my golden further, the ears were still greasy and uncleaned. Im absolutely furious with how this service was performed on my dog. read more
3 years ago
4 years ago
5 years ago
7 years ago
I wish i could give this place 0 stars. This is our 2nd time bringing in our Golden Retriever to this groomer. Our first experience was good, nice service, nice cut and groom The 2nd time was a couple weeks ago and I am horrified as to how my dog looks. At my consultation with the groomer, we talked about how she needed a bath, light trim and nails cut. I specifically said "not shaved or anything" just an all over light trim. My dog came out completely shaved all but her head and tail. She is 10 years old. We have been to other groomers before and she has NEVER looked like she did coming out. I was appalled, horrified and angry. My 3 children who were with me actually started crying when they saw her because she looked so different and horrible. The groomer told me this "was not shaved" but their longest setting on the their trimmer. When I said, usually groomers just use scissors on her, she said "you didn't say you wanted scissors" I didn't know I needed to specify the tools to be used on my dog! I have never had to specifically say "use scissors" on my dog. She tried telling me that she had matting under her legs - I'm sure she did - most groomers either cut or trim those areas - not her ENTIRE body!! I said I should have been called before a cut like this was done. The cut isn't even done nicely. There are lumps and bumps and uneven hair. I refused to pay the $70 they wanted to charge me for this butcher job and requested to speak to the manager who was not in. She did call and leave me a message defending her groomer and told me she didn't know what else I wanted from her since I didn't pay. I would have accepted an apology or some recognition that this was wrong. This is horrible customer service. A dog groomer would know that it is not healthy or safe for a golden retriever to be cut like this. She now does not have her undercoat which protects her from the sun and heat. She is a dog that loves to be outside and playing with her family. Unfortunately, I will have to limit her time outside until her hair grows back significantly to protect her. DO NOT bring your dog here. Edit: I see another golden had this happen to another family recently. This is not ok!! read more
10 years ago
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