Needed boots w/ a specific list of reqs, for a career change job. I knew nothing about work boots!…read moreNow I now a lot, thanks to Steph @ Red Wing She educated me, measured, picked out an insert, and just made the whole process seamless and fun. Most importantly, the boots are perfect, like walking on a cloud. Steph & Red Wing are the way to go for high quality boots & amazing customer service.

Ordered 2 pairs of shoes in the beginning of February was told that the computers have been down…read moresince December and warehouse has inventory issues. It is now mid may still no call letting me know my shoes are in. I went in the store to check on my order and the clerk that was there told me I was being very aggressive once I started complaining to her that my shoes weren't in yet. She said she had a psychology degree and knew what aggressive behavior looked like. I'm hoping my shoes will be in before July 4th hopefully 5 months will be long enough.

sent my son in as he's a first year carpenters apprentice, and treated him to a new pair of boots,…read morebought a pair of Irish setters for $200. They only lasted a month, the stitching started coming apart on the toe, he just went back in to see if they would do anything for him and basically nothing but a $25 voucher, and basically saying he works too hard, apparently work boots are only supposed to last a month for $200 according to the owner, never will I shop or send anybody to the store ever again, I used to shop all the time when they were in Wareham and recently discovered this location, so that's why I sent my son because I always had great experience, but now they will not stand behind their products, so buyer beware.

I've gone by that place a thousand times, always telling myself that "some day" I was going to…read morecheck it out. Today was the day! They have a wide array of mens' work shoes, slippers, and some dress shoes, socks, etc. The prices are good, and the woman behind the counter was friendly and helpful. She said the stock is always changing, and encouraged me to return., That I will!

Went shopping and only one cashier available, Stephanie; whom did a fantastic job in providing the…read morebest quality customer service; due to lack of staff working; had a big smile servicing the shoppers! She was very knowledgeable and friendly and made my shopping experience great as I have not stepped foot out of my home to perform any outdoor/shopping for the longest time! Just want to acknowledge her hard work and friendliness in providing the best customer service possible, by herself, with little help! Where are the other employees? Assuming slacking off or not showing up for work, which is a known issue for all companies...those slackers needs some additional trainings or DSW may need to re-staff and have Stephanie run the store!

Great service and great prices great service and selection of shoes are amazing and if they don't…read morehave it they deliver for free 4 to 7 day.

I took a drive here earlier today with my husband who was in the market for a new pair of…read moresneakers/walking shoes. He can be a tough fit for any and all clothing because at 6'3" tall with a size 13 wide foot, things can be limited in stock. As it is, he has all his dress shirts made for him and he has had suits custom made to ensure an impeccable and comfortable fit. Lucky for him, the particular sneakers he was looking for were not only in stock here in his size but at a lower (factory outlet) price. The customer service was impeccable. A salesman named Hector assisted him and brought out not only the shoe he was looking for but a couple of other examples for Tom to try on and consider. For essentially what is an outlet store, this level of service seemed above and beyond and was greatly appreciated. The store also sells, lots of other New Balance sportswear for both men and women....leggings, sweats, jackets, gym wear, socks and even hats and gloves all under the New Balance label. As this is a "factory store" with lower prices, you cannot always count on finding the exact thing you are looking for and in your size. That said, there seemed to be a huge array of inventory of all kinds. There are some things sold here that are "factory" seconds but those are clearly marked. If not marked as such you can be assured they are first quality. New Balance is a local Massachusetts company so it is nice to give them our business. Many, although not all, New Balance shoes are manufactured in the United States and they employ many New Englanders amongst their 5 manufacturing sites in Massachusetts and Maine. This is a good new story from a good news company trying to do the right thing here in the USA. This store is a bit out of the way for us but I would definitely return. There is another outlet a bit closer to us in Brighton but for us, that means traipsing in and through the city and ending up in a potential parking nightmare. Here, there is plenty of easy and free parking and the store and its layout are large and easy to navigate.

Excellent customer service! Was greeted the moment I walked in. Was asked if I needed assistance…read more They didn't have a sneaker I wanted in my size, they was able to order it for me and ship it to my house!!! Right now they have 30 percent off the clearance section, I racked up!!! I spent $210 for 6 pairs of sneakers and a backpack! Will definitely be coming back again.

I had to return a pair of sandals for another size but didn't have any of my paperwork. Catherine…read morewalked me through the process, including finding my receipt via their app that I had just registered for the day prior, when I made my original purchase. Catherine turned a stressful situation into an easy swap and did it with a smile! I will definitely go back, Catherine won me over and is a great ambassador for the store!

Horrible service and rude staff. I was purchasing several pairs of boots and the person working…read morewas so rude and condescending. I left without making purchase. I understand Saturday before Xmas ....but when you have someone ready to purchase ....you shouldn't insult them

I didn't want to give this guys a bad review after talking the the District manager name Victor in…read morea previous problem,but yesterday I went to another store and is like the same exact problem in every store is just A matter of time before they get into a big lawsuit, I do not understand why for a single raffle you have to put your personal information name address and license number date of birth I don't understand that it just matter of time before somebody still this information, last raffle I they put my information on the streets and all they did was say I'm sorry and Act like he fire the crew well yesterday I wanna do the raffle for the yeezy and guess what they want the information again they really looking for a lawsuit. Just to bad that they cant get there act together it's just matter of time before they close there doors.FYI I DIDN'T ENTER THE RAFFLE BECAUSE I DON'T WANT TO GIVE THEM MY INFORMATION because if you don't win the employees will put it on social media and they can see your name and address and phone number.

Aside from the obnoxious teenage boys who were hanging around EBLens this store is clean and I…read morefound the staff to be very helpful. Here is an overview of my experience and why I found the staff to be helpful. I wanted to make a shoe purchase for my 4 year old. I was planning on getting her a pair of Huaraches by Nike. The female staff member explained to me why the shoe may not be the best choice due to their design which has a rubber type material that surrounds the shoe. She explained how the shoe can be difficult for children to put on. Everything she said and demonstrated made sense and she showed me Roshe One by Nike that are similar to the Huaraches but easier for a young child to put on by themselves. I should also note that there was a $10+ difference that benefitted my pocket. Overall, I will return to this store based on the excellent customer service, variety and prices.

Can't say enough about this thrift and location. The racks are full of great finds so hydrate and…read moreget to the shopping of it all. The staff is friendly and welcoming. You have tin take the time to dig through the racks and you will come up with some great brands. I'm a plus size gal and always have luck finding things in my thrift list. The discounts are outstanding. The colors on sale are usually pulled and are in the side wall or across the back. You will also find sale tags in The racks as it would be impossible to grab them all, racks come out while you're shopping. If you're in the area or like to travel when bargain hunting it is worth a look-see.

Clean the store. Stop putting stained and smelly clothes on the racks. Also the racks are so jam…read morepacked with mismatched items. Store really needs to be reorganized. Why are there winter coats mixed with capri pants? The former manager really seemed to care about the store.

A Customer Service winner here! Great deals great sales…read moregreat assortment great sales associates and one that really shined on Sunday was JASON! For a young Adult Associate he has mastered the art of customer service by handling situations and concerns with professionalism! Kudos to this Stores Jason!

Long line for such an empty store but I was doing an online return which left me in and out with no…read moreline.