Colonoscopy done there it was prefect from beginning to end everyone was extra nice an caring …read more 3/20/2026

Note: This review is for my 6 month experience with the prenatal clinic & birthing (in my case,…read morec-section) floors only. I had a high-risk pregnancy & was here for weekly labs/imaging. It was almost a one hour drive but the care & quality was worth it. The prenatal clinic is very clean, has a large & peaceful waiting room with a garden courtyard & all of the ladies at the front desk have a friendly demeanor. The prenatal radiology team is wonderful, the rooms are well kept & the equipment is the best I've seen. They went above & beyond to send me the regular, 3D images as well as the video footage of my ultrasounds each time that I could upload at home every time. My c-section was preformed & supervised by a very high rated surgeon, experienced calm anesthesiologist, along with the medical student team. It is very important to remember/come in knowing that this is also a learning medical hospital for UW students on their way to becoming doctors themselves who will be part of your surgical team. It isn't something to be alarmed about while they are discussing the progress and confirming things during the operation. This was my first experience with a c-section (or baby) & the surgeon came in the prep room before to discuss things with us, but the best part was a great but respectable sense of humor and personable attitude of him. It created an uplifting atmosphere. Great anesthesiologist who spoke through what he was doing each step. Fantastic nursing team to keep me calm. The surgeon came over with a smile to check in with me every few minutes. My husband had a great experience as well. I didn't get to see our baby girl right away apart from briefly holding her above the curtain but my husband was very involved. They held her on my chest but couldn't hold her until it was complete. I was out of surgery pretty quickly & taken to our room. Very spacious, very clean room with nice bathroom/shower & a wonderful, prompt & personable nursing team throughout the 5 days there. They weren't constantly changing so you built a nice relationship. I recommended one for the Daisy award she was so fantastic with myself & our new baby. Also, really delicious food made to your liking that came up pretty fast. I was eating pancakes quickly after surgery! Great checkout experience showing us how to bathe our little one, use the pumping equipment & get her ready to go. What would I change? Not much. My husband would recommend a more comfortable area to lay down sunce we were there 4 nights. It was pretty cold and there weren't many blankets or comfortable pillows available for him -I brought my own. Very long review, but I wanted to address the whole experience! It was wonderful, from my months of weekly visits, surgery & recovery. Note: my friend has had her five children at each of the hospitals in Madison (as well as Sauk & Reedsburg) and said Meriter was by far the best as well.

Professional care with compassion. Waits are reasonable. Everyone takes good care to be informed…read moreand capable to achieve the best care possible. Everyone helps from first treating you and helping you to your next appointment.

Discharge planning was a disaster. RN Care Manager Deborah is unprofessional in her responses. RN…read moreCare Manager Darcy stated she is not trained on mental health, yet she was assigned to this type of patient. You could benefit greatly from having Social Workers on your units!

Labor and delivery has been fantastic. They made me feel completely comfortable having my third…read moretrimester symptom monitored. Monitored babies very well pre emergent c-section. Had a large and efficient team in the OR during c-section. I felt well informed: Made certain I knew I had choices every step of the way. Made sure I knew why certain procedures or medications were recommended. I was going to give them 4 stars but they put it in my hands after having a bunch of serious medical issues did I think I was healthy enough to go home. I probably should have stayed in patient a few more days I wound up with serious issues the next 4 days and lingering troubles the next few weeks. Had some outstanding practitioners in the NICU, and some not so great. One nurse said we wouldn't be holding our babies one day, but they still needed to change them and burp them. She exclaimed they had troubles breathing in the night and it was because we had done something the day before. When the night nurse came on she said the babies hadn't struggled at all for her the previous night so she wasn't sure why the other nurse tried to keep us from holding the babies. I had already asked for the nurse who tried to prevent our babies from receiving our comfort to be removed from our care team. Another time a physical therapist informed me she wanted them to gavage/tube feed and not attempt to nurse when I was only attempting to nurse once or twice a day. The doctor and nurse case manager said i should be able to nurse this time nothing indicated i shouldn't. It was recommended we move up stairs "our babies were doing so well" and "they would have the same ratio of care givers & it would be as easy to access the doctors" The first night in the pediatric unit one of our preemies was in the 80's for oxygen saturation for the longest time. They told us they were going to put her back on the oxygen the doctor said it might be needed. When we returned in the morning her oxygen was still in the 80's and they hadn't put her on oxygen or contacted the doctor. When he made his rounds he asked how long she had been like that I said since last night, 12 hours prior & the staff had informed me they were going to put her back on oxygen. Nobody had . He had them place her on oxygen immediately. One nurse filled the baby bath to my preemie's chin. I told her that was dangerously high and she should take some out. She did not take any water out and she said different people do it differently. She wanted me to wash the baby & try to keep the head out of the dangerously full bath and she wasn't helping at all. Honestly the hospital was so understaffed and there were a handful of good nurses but the few incompetent ones make the entire experience overwhelmingly frustrating.

Website is super dumb. I entered my account number and it found my account but wouldn't let me pay…read more I tried several times. Eventually I had to pay via a collection service because their website is so stupid.

This was my second visit to East Hospital. My first was a few months ago to use the swimming pool…read more There's plenty of free parking, which is great, and the signage throughout the facility is clear and easy to follow. Upon entering, staff members are stationed at the information desk to answer any questions, which is helpful. The pool is located in one corner of the building. There are lockers available for changing, and a lifeguard is always on duty. It's a lap-sized pool and overall a nice facility. This time, I visited a friend who was there for a procedure. The hospital itself is only a decade old so it looks well kept!

After an emergent reconstructive hand surgery with a two night hospital stay and a half dozen OT…read morevisits, I am very impressed with the caliber of the staff and the respect they have shown me in my recovery. This is a state of the art facility and we are lucky to have the UW hospitals including this one so close to home. This will be a long recovery and I know that I am in the right place.

I like that they have wait times posted on a tv screen by the office showing if your provider will…read morehave a delay, at the post lunch hour there were no delays, but one receptionist while the other was on lunch break. The line was 5 people deep when I arrived. I still only waited about 5 minutes or so and I liked that their identity verification questions were just partial (street you live on, last 4 digits of phone number). The RN and MD I saw were both very professional, kind and helpful. The MD walked me out to the reschedule station. It was nice to see a practice of patient-centered care.

My family became patients of this facility two years ago and have had a LOT of issues since. There…read moreare a few staff members that are great, however overall I do not feel that Patient Care and Experience are important to the staff at this location. Two years ago three members of our family were given a new diagnosis that required some navigating of the health care system (laws, paperwork, additional appts, etc.) The staff at this facility is often unhelpful in aiding us with questions or navigating our care plan. They do not help patients understand processes, guidelines or care schedule. We've had lost paperwork, missed medications, and more. I've mentioned before that I do not understand our care plan, but no one offers to help talk through it or kindly and patiently explain things to me. I'm often met with curt responses and just dead-end "good luck with that" kind of attitude. I feel that the staff finds me difficult. Im sure. But I'm a mother advocating for my child, and when my healthcare team is not helping me help my child then I will continue to advocate for them. I don't think it's too much to ask for people to tell us if things are coming up due. I understand the staff have limitations and guidelines to follow. However, if you're the type of person looking for healthcare team who are ON YOUR SIDE, who advocate and look out for you, then this is not the facility for you. I've called the patient complaint department before and unfortunately not had any resolution. Another message left today. We will see.

Just about every time I've gone to this clinic I've had a great experience. Dr. Khan is very…read moreunderstanding, kind and knowledgable. I drive about an hour to see her because she's a great primary care provider for routine checkups as well as other medical concerns that come up. I didn't get the same sense of warmth with the NP I saw when Dr. Khan was unavailable though. The receptionists are always very friendly, great parking and the facility is updated and always clean. If you're looking to try out new provider, I highly recommend checking out the Deforest clinic!

5 stars for valet, the building, the design, the kid friendly appropriate things…read more But they don't make it simple for 1st time visitors in terms of paperwork needed after the visit. The reception area can be convoluted. I'll write more later. But I do wish things were better and invoked more confidence in me, the adult.

I'm not sure why this is "audiology" as the reviews seem more based on the children's hospital, so…read moreI will review that too. Our visit was the endocrinology department. Between my three kids we've been in 3 different children's hospitals and a non-pediatric one. Parking: you get a ticket for your vehicle. While it's a quite simple process it wasn't explained to me and the ticket machine wasn't very helpful in terms of "how to use." My teenager laughed at me when I fumbled and then finally used the call button for a kind soul to explain it to me. After that it made sense. I found my spot easily, it was also easy to follow the doors to the elevator and the floor I needed. Parking is validated so you don't need to pay if you have an appointment. Check in was smooth, luckily I had already filled out the new patient forms. I loved the decor and waiting rooms even though we didn't spend any time there as I didn't arrive early like I wanted to. Staff was incredibly kind, knowledgeable, my son's lab was taken in the office, so we didn't need to trudge anywhere else. The room we were in had a fun barnyard theme which my 5 year old adored. In comparison to the other hospitals this was a great experience. Quick, efficient, knowledgeable, the staff was friendly as well. I was very pleased and also set up our next two appointments while we were there.

If you are looking for notary services, you should probably keep looking. I contacted Lina to…read morenotarize an affidavit for me which would have taken 5 minutes and her stamp she didn't even have to draft the affidavit. After we agreed on a location and time to meet, she told me her charge was $100. When I pointed out that was quite a bit more than the website I found her contact information on indicated, but since I was not in a position to shop around, I would pay it. Her reply said she was "going to step back and she hoped I could find someone who works well for what you need. "

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1st visit to Edgerton hospital pain and spine center. Arrived 10min. early to check in. Waited…read moreabout 25-35 minutes in the waiting area. Was taken back but the staff definitely wanted to head out as a thunderstorm was on its way and they were closing early. So we are already on a get out the door kind of appointment. We start my appointment and the exam room looks like a used car lot but for nerve stimulators. Well can you guess what they want to "sell" every patient...... yep that's right, they are pushing stimulators like they use to push opioids. YIKES! This is exactly why I left the last pain clinic. Well now the Dr and I are talking and they are not prepared for me, they don't have all of my medical history but are working on getting it. (They called me and scheduled this appointment, if they didn't have my info they should have rescheduled) This man didn't have my prior info, didn't do an exam, and wanted to tell me a medical condition I've had for over 10ths I probably don't have (wtf) and that a stim is probably my best option but he can see I have ptsd around them so I should just see behavioral health & PT and it's really all in n my head. I was aghast. My husband doesn't think I should go back but tbh I am here for medical care and I will attempt another appointment or 2 to see if things get better.

I have been there for a few things, as well as for an overnight for a couple of days. Everyone I…read morehave spoken with have been very kind and pleasant to work with. I truly feel like they care.