I like that they have wait times posted on a tv screen by the office showing if your provider will…read morehave a delay, at the post lunch hour there were no delays, but one receptionist while the other was on lunch break. The line was 5 people deep when I arrived. I still only waited about 5 minutes or so and I liked that their identity verification questions were just partial (street you live on, last 4 digits of phone number). The RN and MD I saw were both very professional, kind and helpful. The MD walked me out to the reschedule station. It was nice to see a practice of patient-centered care.

I had 2 hip replacements there and received excellent care both times. Everyone was professional…read moreand kind. I and several relatives have had procedures at other lge. hospitals and the care at Sauk Prairie is by far the best. They must have a great HR Dept., they seem to hire the best. And no, I'm not on the payroll. If I see good service/care I give reviews.

The entire staff is very nice, friendly, and compassionate. I was in and out of Urgent Care in just…read moreover an hour. If you need an Urgent Care or ER in this area SP Hospital is the very best!

Worse service ever. They made me feel like a burden the lady that checked me in had so much…read moreattitude I wish I got her name. Also my doctor Jessica was incredibly rude as well. I asked for a wrap for the splint they gave me for my finger and they said no and kicked me out basically. DO NOT WAIST YOUR TIME COMING HERE !! They do not care about you !

This urgent center was great - very efficient and professional. Pleasant ambiance as well,…read moreespecially for an urgent care facility. Took care of my strep infection right away. Reception was very nice. The nurse was slightly brusque, but businesslike and not unfriendly. I saw Dr. Gamez, and he was very good...skilled, courteous, and transparent about the examination and treatment process as he went along. I would come back (but hopefully I won't have occasion to).

This was my second visit to East Hospital. My first was a few months ago to use the swimming pool…read more There's plenty of free parking, which is great, and the signage throughout the facility is clear and easy to follow. Upon entering, staff members are stationed at the information desk to answer any questions, which is helpful. The pool is located in one corner of the building. There are lockers available for changing, and a lifeguard is always on duty. It's a lap-sized pool and overall a nice facility. This time, I visited a friend who was there for a procedure. The hospital itself is only a decade old so it looks well kept!

After an emergent reconstructive hand surgery with a two night hospital stay and a half dozen OT…read morevisits, I am very impressed with the caliber of the staff and the respect they have shown me in my recovery. This is a state of the art facility and we are lucky to have the UW hospitals including this one so close to home. This will be a long recovery and I know that I am in the right place.

My experience in pediatrics with Dr. Kincaid has always been fantastic. The front-end staff are…read morequick but respectful, the area is well maintained and there is a large, bright waiting area (complete with phone chargers). Dr. Kincaid was rated "the Best of the Best" for Sauk County and has been widely recommended by my friends and family. He has a very calm, kind demeanor, thoroughly explains things, is very honest as well as interacting with the children in stressful situations. Nice sense of humor. We saw his colleague when Dr. Kincaid wasn't in clinic and he was geat too. Very personable and kind nursing/MA staff for initial prep as well as shots. Best experience at a medical facility (and I have been in many)!

I hope I never have to go there again. I had negligent care in the ER and hospital, inclusing…read moremiscommunication over medication. They also failed to move me to a more comfortable bed for an hour and a half even though they knew I wexperiencing severe neck pain due to severe neck arthritis and a bad pillow. The nurses in the hospital kept me awake all night laughing and gossiping in the hall outside my room, so I got no sleep for 36 hours while in a health crisis. The doctor was extremely chauvinistic and lectured me extensively on what a bad patient I was for taking estrogen for hot flashes and he wouldn't stop even when I asked him to leave me alone (this was at 4 in the morning, by the way) After my stay a grievance was opened and I spoke with various people for a total of about two hours of wasted time. I was promised that they would call back with a plan about how some of the miscommunication and poor care could be avoided in the future. I requested apology letters from the nurses who kept me awake rather than asking that they be written up. I was promised that I would get thode. I never got my return call or my apology letters. So they blew me off twice, once with my care and again with my complaint. They absolutely do not care one bit about their patients and I would recommend going just about anywhere else but here. Truly awful "care."

Medical Providers have been exceptional and thorough; however, the Referral to Specialty Care…read moreprocess is totally unacceptable. I submitted a PxP portal request for specialty care on 5/19 after speaking with my physician. On 5/28/26 I spoke with the Referral Department re: status of my and my husband's referral (submitted 5/18) and was advised they were "still processing referral requests from April, 2026 and my physician should have told me there would be a month delay". I asked how this was acceptable, given that once the referral processes there would then be an additional wait for scheduling with the specialist and my symptoms were impacting my ability to function. I was informed by the same employee that this has been a problem since COVID. She did "pull our referrals" and offered to process them the same day. This effort was appreciated; however, it is not a sustainable process -- and many patients would not know to call and make such a request--not to mention Referral Staff can't process requests when they are needing to answer questions of this nature. Perhaps a weekend "stand down" to resolve the backlog or hire temp. clerks to get caught up is in order. Definitely considering changing providers due to this and other administrative delays that have been a problem for my family.

I had the absolute worst experience of my life the other day with the OBGYN department. First off,…read morethere was a student doctor with my doctor. I was not asked if it was okay that they were joining like I have been at every other visit where a student is present. The horrifying part was when without permission or even asking me, my Dr allowed the student to preform my exam which was painful and uncomfortable as the student definitely did not know what they were doing. Next Dr Bathske, was rude, judgemental, and unprofessional with the visit as well. Definitely not qualities you look for in a doctor. Only gave one star because the nurses are always lovely and great.

My primary care doctor listens to my concerns and addresses them. He is willing to spend extra time…read moreon my concerns and health issues. To see him I have a 2 hour drive one way, it's worth the drive to get such outstanding services. The other staff members there are always smiling and friendly.

Care from physicians is top notch. Nurses and other medical staff are excellent. Front desk…read morepeople are pleasant, competent and friendly. UW Health itself -- the central brain of the operation -- is pretty messed up. Billing is an ongoing nightmare. Bills arrive with 5 days until the due date (not enough time to get a bank bill pay check delivered even if I submit it the moment I get the bill), and UW Health refuses to correct this. Even after paying the full amount due, the next month I get another bill for the same services, with no good explanation for why this isn't all billed at once. I've tried to resolve this numerous times, and receive unhelpful answers from someone at UW Health in Madison (so, not a Portage clinic employee) who clearly doesn't care. The portal that they use to communicate with patients (MyChart) is pretty clunky and frustrating to use. I once asked if a certain setting could be changed (for email notifications) and was told by UW Health that there is no such feature built into the software. I contacted Epic (the maker of the software) directly and was told that there was such a feature but UW Health hadn't turned it on. So again, my concern was ignored.

Was an out of state visitor here, twice. My review may be quick and short but the care these nurses…read moreprovide is endless. This hospital is wonderful. My MIL (the patient) loves it and as a family visitor, the nurses were so accommodating to explain progress. Watching the nurses interact with my MIL was heartwarming. The rooms are nice and the menu is actually quite impressive! Kudos to the kitchen for making a variety of good looking dishes! Parking costs in the garage can get a little steep but what can you do? Wonderful hospital!

My father was in for surgery. The nursing care was good. Doctors were sparce and volunteered no…read moreinformation. Extracting anything beyond test results was almost impossible. How long will X treatment be needed? No answer. What do I need to do to be discharged? No specific criteria beyond resolution of current issue. How long will I be here? No estimate (not even "the average stay for this condition is 4-6 days"). I will never return -- choose another hospital!