I highly recommend this place. My car overheated on a Mother's Day weekend traveling across the…read morestate luckily for me this auto shop was on the very next exit off the expressway. The gentleman that helped me his name started with a J. but I can't remember it. He pulled my car right in the shop figured out the problem, cleaned up all the anti freeze under the hood and He didn't even mind me bringing my dog in the shop to wait he was such a nice guy. I was back on the road in no time and he didn't even charge me. Wow. Awesome auto shop and what a good human. Thank you.

I had a very disappointing experience with this business. Our alternator failed while driving home…read morefrom a long trip (MI to CO), and we were towed to Arndt's. From the start, communication was extremely poor--I had to initiate every interaction. No one provided updates unless I repeatedly asked for them. Our vehicle was towed to the garage around 11 a.m. I was told the part needed to be ordered and wouldn't arrive until late that day. Since they closed at 5 p.m., the repair would be pushed to the next day. After 4 hours of no communication the next day I started calling once an hour--for status updates and was consistently told vague things like "they're working on it" or "they're finishing up." I never received a proactive call from them. It took them two days to switch out an alternator. Eventually, after all those follow-ups, I was told at 5:30 p.m. that the car was finally ready--but again, only because I called. When I asked the receptionist why I hadn't received any updates and why the delay occurred, she became aggressive and shouted at me, claiming they didn't receive the part until that morning and that it wasn't her fault. She continued yelling, to the point that I had to ask if this was how she typically treated customers. From the start of my experience I stood in the office many times without being acknowledged at all. The manager gave off a noticeably dismissive and possibly misogynistic attitude. Interestingly, things only began to move forward after my brother called to ask for an update. The one positive was that they provided transportation to a hotel, though we had to stay there for two days due to the extended repair time.

Jake and staff are the very best! Honest, quick and reasonably priced! The honesty and knowledge…read moreare why won't take our vehicles anywhere else for service! Thank you Spikes for the recent work you did on my car, it's driving great!

The people absolutely embody the American Spirit!…read more Great, family-owned and operated business run by genuine folks who truly care about their community and go out of their way to help in any way they can. Hard working people who perform their jobs with a smile; they're in it for the long haul and clearly value creating relationships with their clients. Couldn't be happier with this exemplary business.

Horrible place. Their staff is rude the accused me of being rude and refuse to give me my car…read moreunless I pay them several hundred dollars more for an administration fee. Not recommended and complaints our filed

I would not recommend this company their driver was extremely rude and even threatened violence. If…read moreyou get Travis for a driver be careful.

I came into town from Georgia to renovate my Mothers swimming pool and needed brakes put on my…read moretruck. Jeff was able to "squeeze" me in because another local repair shop was unable to do the job after they scheduled me. I needed to get back on the road and Jeff helped me out. I sure do appreciate the quick service and the professional work he did on my Ford F-350. I also met his wife and beautiful baby while I picked up my truck. Again, thank you so very much for fixing my truck!!

Didn't even have the chance to get a job application and the dude was very aggressive in my face…read morewhen I was in the public lot behind his shop. Just finished breakfast from the local joint.

I need to post this review as a woman with car trouble going long distance because this is the…read morefirst time I've ever felt comfortable with my roadside assistance in the 20 years I've been driving. My car stalled on the highway about an hour and 40 minutes from my home. I called this company and they stated they would have someone else was possible but up to 45 minutes to an hour. I express the severity of my situation because my car was very close to being hit by highway traffic.They were there in like 30 minutes. My driver was Devin. He was a kind young man who made me feel safe and he was very courteous. We talked about life and our spouses and families and it was like I was driving back home with somebody I've known. I have had car trouble in the past and most of the time in the middle of the night it's the scariest thing you can imagine especially as a woman. 100 plus miles and I only had to call my partner to check in once. Usually I spend the entire ride on the phone. I say this because the way that he described the company I feel like everyone I talk to in the process of doing this made me feel cared about. If you ever need to do roadside assistance last minute in the middle of the night definitely give them a call. 10/10

What a great operation. We were stuck over an hour from home with car trouble. Everyone we dealt…read morewith was so kind and helpful. The driver, Brandon, was such a gentleman. He explained everything he was going to do and why. He even sent me a picture of the car once he dropped it off at the dealership. Can't say enough good things about Jeff's.

After getting service from an AAA tech, we were referred to Mike's Towing. Upon arrival, Mike's…read moreTowing specialist informed us that the AAA analysis was incorrect and was able to get the vehicle started but mentioned that we should head to a shop while it was up and running. After departure, the Mike's Towing specialist must have noticed our young children at the house, because he returned a couple hours later to give the youngest (age 2) a "Mike's Towing" hard hat. It was a highlight! And a true testament to the quality customer service that they strive for. Big fan of this group! From out-of-town visitor

Paid them to unload and redeliver a shipment. They damaged the unit causing over $10k and they take…read moreno responsibility. They even sent us a picture of them doing the damage. They now just ghost us.

I can't say enough god things about Metz Towing. Our car was totaled. Metz came and towed it for…read moreus. They showed so much kindness and compassion, which was exactly what we needed at that moment. We were out of state and they helped us find a hotel, dropped us off there, and met us the next morning to get our personal belongings out of the vehicle. They are extremely knowledgeable about what the "next steps" are when in this situation and communicated very well with us about documents needed, etc. They were a steady hand in what was otherwise a very traumatic event. Thank you Metz Towing!

We were traveling back home to Indiana when our daughters car broke down on 94. I called Metz…read moretowing and they immediately listened to my concerns. Had a tow truck to our car within 10 minutes. Very friendly and very fair pricing! I am so glad I called them!

HORRIBLE SERVICE! My mother had called soon as they opened and got yelled at by the owner saying he…read morewas "sleeping" and to call back at 8am instead of the time they actually open. My car had gotten locked and my battery died and we got quoted almost over $150! But when my brother in law called he was only charged $75 to get it unlocked and jump started! So if you are trying to get charged more just for being a woman this is the place to go! Will not be bothering sleeping beauty again for their service.

I worked for Harbor Towing and that was one of the worst mistakes I ever made. They are totally…read moreunprofessional, most of their tow trucks have sensors unplugged and would never pass inspection, they don't have registration to most of the trucks they tell their driver if DOT pull you over tell them the company is waiting for the registration to come in the mail. They require you to work 15 hours a day six days a week and to cover it up They don't allow you to fill out that part of your log in sheet they fill it out and alter it themselves Nothing on paper so you cannot see how much you get paid how you get paid It's all online on a bootleg website. The whole business is a huge scam