Chelsea is a phenomenal bartender and always provides exceptional service I will continue to keep coming here because of her

If I could give this restaurant a zero star, I would. The restaurant was messy and the hostess showed zero interest in seating us or even in wanting to be there. Our server wasn't any better. She wore a sweatshirt that was pulled over her hands most of the time and when she brought our waters, her sleeves were pulled up, but she still drug them over our cups (no thank you). I ordered the all-you-can-eat salad bar. This was mistake one. The salad bar had zero plates. I had to ask another server for them because our server was just sitting in an empty booth on her phone. Once I did get a plate, most of the items were empty or gross looking. So it was very disappointing. My spouse tried to order the steak bowl, but one, the server had no idea what she was talking about. When my wife pointed it out on the menu, the server stated they were out of beef tips. So my wife ordered something else. As we waited for our food, my daughter's food came out first, then about five minutes later, my mother in laws food came out. No sign of our server in between (back at her empty booth, on her phone). About 15 minutes later, my wife's food finally came out. Still no sign of the server. We waited about ten minutes, after that we all stood up. Even after standing there for about two minutes, still no sign that the server was going to get up from her booth. Finally about five minutes after we all stood up, the server came over and asked if we needed anything. Just the check. We paid but did not tip well, because by no means did we get anything near adequate service. I hate not tipping but the server seemed like she had no interest in being there, let alone serving people. I would not recommend this place to my worst enemy. read more

Ruby Tuesday - Carbonized food bits in the honey chicken bowl. Assuming from a filthy flat top or pan - American Near Me - Hopewell, Virginia

This place has really gone down hill especially when Chelsea isn't here. Its impossible to get good service or food. The managers Definitely don't care what is being served to the guests or care to make things right. When Chelsea is bartending she is the only one actually working while the managers and employees are just sitting around. The woman manager who works at night has such a nasty attitude. I've been a loyal customer for over 10 years and I am appalled at how things have been turning out. read more

We order from this restaurant often and visit in person 2-4X's a year. Over the last 10 years the service has gradually lessened. The food is good, that's obviously why we return. But, recently we placed two orders for pick up and were left short of our expectations. Yesterday I placed an order for two orders of 1/2 rack of ribs. The photo shows the Portions we received. We both got 4 bones in our 1/2 rack hum. I doodled it, see attached. We got a 1/3 rack, instead of a 1/2 rack. A week before, we ordered steak and I ordered a loaded baked potato with grilled mushrooms. When we opened our order my loaded potato and mushrooms were missing. And my steak was tough like boot leather. I'm not sure what the solution is. It's a cultural issue and a para dime shift is needed. New management and better management is the start. read more

Ruby Tuesday - 1/2 rack of ribs as received from the Ruby Tuesday's in Hopewell Virginia - American Near Me - Hopewell, Virginia

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We visited the Ruby Tuesday in Hopewell, VA tonight and unfortunately had a very disappointing experience. I ordered the salmon and it arrived clearly undercooked. We let our server know, and he was extremely attentive and professional throughout the entire visit. After the first issue, we could hear the manager speaking to the kitchen and specifically instructing them to temp the salmon before sending it back out. Despite that, the replacement salmon came out raw as well. At that point, the server offered to replace the meal with chicken instead, which we accepted. My daughter had originally ordered plain grilled salmon and received it correctly the first time, though raw. However, when the replacement salmon was brought out, it came covered in hickory bourbon sauce and was also undercooked. Throughout all of this, our server was fantastic and did everything he could to fix the situation. What was frustrating was the lack of management involvement. We heard the server tell the manager after the second issue that we wanted to speak with her, but she never came to the table. The manager only came over after the check arrived and I specifically requested to speak with her. Her explanation was that the salmon is cooked from frozen, which is why it was undercooked even though they were temping it. That explanation didn't make sense and raised serious concerns about food safety and proper thermometer use in the kitchen. My biggest concern is that my daughter ate a few bites of the first salmon before realizing it was raw. I cut into the second one right when it arrived. read more

Ruby Tuesday - Grilled Salmon - American Near Me - Hopewell, Virginia

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Since many Ruby Tuesdays have closed, there are only two locations left in the Richmond area. This is my first time at this particular location and they had minimal wait staff available thus the BarTender had to take care of the bar and tables surrounding. Thus a significant wait time occurred. When the BarTender did make his way to my table, he apologized profusely and said that because I did wait so patiently that I was welcome to the salad bar while I wait for my food to be ready. I ordered the Impossible burger with Fries (very happy they have this option)! The restaurant was not overwhelming packed with people and the atmosphere was light. Maybe if more people frequented here, it would be a shiny reflection of its glory days! read more

Ruby Tuesday - American Near Me - Hopewell, Virginia

the Red headed lass named Brittany was polite and nice ,she told me the drink specials and showed me the new menu and showed the add ons! I will definitely come back for the rest of the specials read more

Since there are no Ruby Tuesdays in our area we stopped off at the one in a nearby town for lunch. Amber took our order. She was very nice. There is a dining area and a bar area that is only for happy hour specials during certain hours. The music in the background is not too loud and their dining area comfortable. I ordered a new dish the shrimp, scallops and crab meat pasta. My wife had the bourbon salmon with rice and zucchini. She said that her salmon was tasty and flaky, just the way she liked it. My seafood pasta mix was good too. I even had to take some in a box for another meal later. read more

Ruby Tuesday - Scallops, shrimp and crab meat pasta - American Near Me - Hopewell, Virginia

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The food was great as always and chelsea always takes great care of me she provides the best hospitality to ruby Tuesday I will keep coming back read more

My husband got the salad bar. He went up to fix a plate, came back with hardly anything. He said half of it didn't look fresh, it wasn't being taken care of. My meal came, a guy man delivered it and I asked him where the rest was. He laughed and walked away, thats the only conversation we got. This place needs a serious Deep cleaning. Our server did come back to check on us and did a good job. She was the only positive. We found out she had been there from 10 am that morning. It was about 8 pm at night. read more

Ruby Tuesday - The only difference in how it was brought- I moved things around - American Near Me - Hopewell, Virginia

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This location is horrible. On April 27, I ordered ribs and some other food to go, picked it up and when I got home - I couldn't even cut into the ribs because they were so hard. I called and was told by the manager to bring them back and they would prepare more for me. I drive 30 minutes back and they do not have them prepared, and he tells me that they are going to get me more. As I am waiting, a few other patrons are eating and they order ribs, and they cannot cut into them, same issue. They make a complaint, and decide to leave the restaurant and do not finish the meal. So they bring them back to me in a to go bag but I decided to ask for a knife and try to cut into them and SAME THING they are hard as a rock. So I requested a refund. The manager disappears and does not come back to talk to me. Another woman starts being the middle man between the two of us and states that in 10 days I will receive a refund and they have to contact their corporate office for the refund since I ordered online. So I say I am supposed to leave with nothing and this woman gives me a piece of white paper where she writes they are going to give me a refund and claims that in the black marker signature that's the manager's signature, who still never returns and then they told the cook to start over with the ribs altogether and make a new batch. Absolutely ridiculous. It is now May 24th, and I still have not received a refund of $42.81. I emailed the corporate office and NOTHING. Horrible experience. read more

Ruby Tuesday - American Near Me - Hopewell, Virginia

Today which is May 17th, we visited Ruby Tuesday in Hopewell. We were disappointed. I ordered a dish which supposed to represent a New Orleans dish. I tried it being that I am from New Orleans. The tilapia was extremely small and under cooked, the squash was still stuck together and was not cooked thoroughly. The rice was barely warm and was not rice pilaf as advertised. I sent it back! It was disgusting. My husband ordered a ribeye steak,, scallops , mashed potatoes, and roasted corn. The steak wasn't a ribeye, the corn was disgusting, and not roasted at all. The mash potatoes was ok and the scallops was good. This place is too pricey for the little food they serve. The cooks were awful, I will not ever eat at another Ruby Tuesdays ever again. Our waitress was amazing, and we still tipped the waitress because she was amazing at her job. The atmosphere was nice. read more

Ruby Tuesday - Ribeye steak, roasted corn, mashed potatoes, scallops. - American Near Me - Hopewell, Virginia

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Well we pass this location all the time but had a craving today and stopped in. Well we weren't impressed. As for the food - it was okay. Just okay. The biggest downfall for today's visit was the service. It was terribly slow. Oh, the server was polite but seemed to disappear and was not seen for a long time. He never checked on us during our meal and we were never offered a refill of our sweet teas, which cost $3.59. Which I believe is way higher than other chain restaurant's. I'm my opinion they were understaffed and they couldn't handle a small lunchtime guest. Again this place was not even close to crowded. With all this said - I don't believe we will give this location a second chance. read more

Ruby, Tuesday is one of my favorite restaurants and of course it's because of the salad bar. But as well as I love how they menu changes up in their food is pretty good. I really want to thank Miach tonight for her service and attention to my family. Man, it was busy out there and she was holding it down the best she could and I really appreciate that hard work and dedication to your job. She was very sweet to my grandson that gave us her suggestions on what to eat and what to drink and I just really appreciated her. She just kept going kept checking on us and everybody that was in our section. She worked really hard tonight and I truly appreciate appreciated it. read more

Service was abysmal (that means awful) on a Friday night no less, NO Bartender!!! Unbelievable!! While the staff stood around talking to each other, including the manager, I had to vigorously wave my arms to get service. Food was good when I finally got served. Poorly managed restaurant. The inmates are running the prison. read more

The employees at this restaurant are top-tier. They really care about the customers and their food is excellent. They really went above and beyond to ensure that I had a good experience and I really appreciated it. read more

I recently visited my server was Alexis and she was so wonderful. She gave great suggestions of food to try and some great drink recommendations. Very quick service and great personality. The items she suggested were delicious. She made me feel right at home I'll be coming back to request her. Super amazing server 10/10 read more

Had a taste for some steak & baked potato. I wanted to cook at home, but my friend ordered and picked food up from here instead. I truly never really like this restaurant & have only been about twice over the years. This is a prime example why. It LOOKED good, but it didn't taste so good. The steak was tough, rubbery, bland, & had a sour taste to it. It's like when meat is about to go bad but you still cook it. Yuck!!! The baked potato tasted old & he ordered before 12 pm. You'd think it would be fresh. Even adding butter & seasoning did nothing for it. The broccoli was not tasty either. It left a bad taste in my mouth, so I spit it out. This was a complete waste of money. Luckily it wasn't mine that was wasted. Lol. A tip for anyone contemplating going here for food...COOK AT HOME!! :) read more

Ruby Tuesday - American Near Me - Hopewell, Virginia

We had to visit the area today, stopped in for a quick bite to eat with friends who live in the area. Immediately I noticed the parking lot was really empty. Since this is my very first dine in restaurant since covid19 restrictions. Our party of 5 were seated in a corner that was 3 tables placed together with 8 chairs. Pretty good social distanced, even for my hubby and myself. My friend and her hubby along with her mom. There were a few other people in the restaurant scattered far from us. Our waitress was pleasant and friendly, arrived to the table with her mask covering her mouth. I instructed her to pull it up over her nose and pinch to nose bridge to secure it. HUMMM so she took our drink orders and returned with the mask down again with our drinks. Whiskey Wednesday so I ordered a Jack and Ginger which came just a bit over iced and weak. Appetizers took a while to come to the table. We were betting that they would be delivered with the food. I was so happy that they were not. Hubby is a official wing-a-holic received 8 piping hot crispy and tossed in a delicious hot sauce. I ordered spinach artichoke dip with tortilla chips. Just boring and what it just it. Our entrees arrived piping hot. I was delighted to receive hot food. I feel like most times, your meals are prepared and sit under the heat lamp until the server gets a chance to bring them out. Again our waitress delivered them to us with her mask just covering her mouth. Penne pasta with blackened shrimp and sausage was flavorful, hot, whey went REALLY lite in the shredded parm, almost like it was a accident. Lol. Hubby ordered New Orleans seafood plate and substituted salmon for farm raised Talapia. Loaded baked potato and nicely steamed broccoli. This was a good meal and quickly made. Ruby Tuesday has never been my go to restaurant but this one was a good pick. read more

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Ordered food for delivery via Grubhub. We ordered potato soup. Was super thick and the portion equaled half a cup. Ordered the app sampler-Artichoke dip was also a super small portion. Rare that you have 3/4 of the chips left over, not worth the money spent. Consider ordering from other restaurants that offer the same food-will be less money and bigger portions. read more

Went there last week, the building definitely needs to be remodeled (never has). The food prices are comparable to Applebee's (way overpriced for casual dining). There were only 4 couples in the whole restaurant. read more

Well, I was in the mood for a salad bar and they have one. That being said, let me start off by saying Amy our server was the highlight of this experience. Good job Amy! Now, the salad bar was pretty depleted when I made my first trip up. The staff did work diligently at restocking during our dinner. However, one of the staff doing so felt compelled to talk out loud about not being capable of handling salad bar restocking all on their own. Better for the customers to keep those feeling bottled up and vent in the back. Just a suggestion. The food was underwhelming and overcooked. 3 burgers and all where void of fluid or moisture. We're talking fry your mouth out while chewing dry. My wife and I got a half order of fries with our burgers, but Amy brought us out a few more to cover us. There was only two other tables dinning at the same time as us. That's about it. It had been at least 12 years since our last visit and it was likely our last. read more

Absolutely horrible food, my server was amazing though! There were holes and big rips in the booth seats and the restaurant definitely needs some TLC. read more

I have ordered delivery from Postmates twice this week from this restaurant. Both times, I ordered the T-bone steak and have not received it. I called the restaurant 6 times today to find out what was going on and if they even had the in stock. Unfortunately, they never answered the phone. It kept ringing, and then I got a Verizon message that the number couldn't be completed as dialed. Funny, when the phone connected, I learned how to place orders online, but when I was holding for manager, it couldn't be completed as dialed!!! The postmates delivery driver even tried to call and got the same message after a couple of minutes. read more

The service was real good! I like their food. I like the atmosphere. You feel comfortable and do not feel rush eating. I don't like the rush atmospheres. You feel relaxed and are able to take your time eating read more

This place was advertised on DoorDash as "Ridiculous Burger". Anyway our order which tallied up to almost 100- was a learning experience indeed. A complete and absolute waste of money. The food was probably the most disgusting order I can remember. The hoagie was dry and nasty tasting..None of the food came close to the great photos they post on their menu. The fry orders were minuscule, cold and very greasy. The mac and cheese looked and tasted like it came right out of a Kraft box from Food Lion...I'm not kidding. Just really aggivates me tbat some businesses would have so little self respect to take customer's hard earned money and give them food like this in return. Please stay away from this place....read the Door Dash reviews of what really is "Ruby Tuesday" in Hopewell. The only thing that was worth one red cent...was the service our Door Dash driver provided. Probably the worst food service joint we have ever ordered from. It makes me wonder why they have "Ruby Tuesday" listed as "Ridiculous Burger" on the internet esp the fast food delivery sites. I speculate that everyone I know in the TriCities area has never had anything good to say about Ruby Tuesday's in this area. It has a reputation as serving precisely what was picked up and dropped off. Now if you look at the menu on DoorDash. You will see it's listed under Ridiculous Burger, with all of these prime tasty photos of upscale fast food. In reality it's the awful Ruby Tuesday everyone I know can't stand. It's deceptive and it would be ok with me...if the food people were purchasing lived up to the photos on their menu. FAR from it. It seems to me a way to squeeze the last dollars it can possibly get from The community before it goes out of business! That's my personal perception. I bought a large order for 4 people and it went right into the garbage. Please remember "Caveat Emptor!" Esp with this joint! The awful reviews are right In front of you...on this page and on the DoorDash webpage. It was my own mistake for not checking. I pray that you do! read more

Older establishment but quiet and good food. They need more servers though. Because when they get busy they forget you are there which is good if you want to dine and dash. Disclaimer: I do not recommend dinning and dashing... read more

Today was the last time I will eat at that restaurant. Went in for a special, $4 for entree with the purchase of salad bar, $11.99. Placed my order and went over to salad bar. Spinach was nasty and should go in the compost pile. Put some of the mixed greens and moved down the line. Most of the other ingredients should have been replenished. Time for blue cheese, had to scrape the bowl to get any dressing. Round 2 wasn't any better, the only thing they added was a watered down ranch dressing with the blue cheese dressing spoon in it. Not again! Edit: in addition to the crap above, went to eat our to go food, portions were small and they didn't put any tops on the sauces. So our to go food was covered in sauces!!! Can't wait until they close! read more

I don't understand how this restaurant is still in business. The food was horrible, service, just OK, and took forever to get our food even though the restaurant was not at all busy. The salad bar was dirty and unkept. I ordered a shrimp platter that arrived over cooked and underwhelming. The menu was very colorful with pictures of appetizing dishes, none of which I received. Will not return to this or any other location. read more

The server was great. Everything else was terrible asked for well well done burger got a rare burger very dirty door glass very dirty, ceilings tiles missing bare wires hanging down from ceiling. Please Close this location. It's the same as it was 3 years ago read more

For the second time in three weeks we went to this Ruby Tuesday restaurant. Our first trip we waited approximately 10 minutes to be seated and our waitress seemed put out that she had to wait on us. Food was okay but I noticed that after we arrived every person who entered was met, greeted and seated in a courteous manner not accorded to my wife and myself. I attributed this discrepancy to a shift change since we ended up with a different waitress than we started with. Today my wife wanted to go again, so we did. We entered the restaurant and initially waited by the hostess station. Just as a matter of situational awareness, I noted 5 employees in the restaurant area and three parties seated and eating except for one man at the salad bar. We were not greeted or told that some one would be with us. Quite the opposite, every employee studiously avoided making eye contact. We walked up and down the salad bar and still were not greeted. We waited for another 3-4 minutes and decided to leave. Before leaving, I asked to speak to the manager and expressed my disappointment. One big difference between our party and the rest of the patrons is that my wife is disabled and in a wheelchair. Both times we went to this restaurant, it seemed that the staff was reluctant to wait on us. If you don't want wheelchairs in your restaurant, put a sign outside. But of course that would be against the law. So the next obvious tactic is to dissuade us from remaining by treating us as if we are undesirable. That tactic is working. We will not be returning. I am angry, but not for myself so much as for my wife who is just now feeling sufficiently confidential to get out of the house. I encourage that, but you have diminished her satisfaction with regard to dining at Ruby Tuesday. Respectfully, Norm Walker read more

Salad dressing tasted bad , sour cream on baked potato when only butter was requested. Server was great. We used to come every Sunday for take out ...then the food got bad. This was a test to see if we would come back again. We won't be back read more

I would give zero stars if that were an option. I ordered curbside takeout Friday because my mother has dementia and it was raining so I didn't want her to get soaked coming in the restaurant with me to pick up the food. Upon arriving I parked in the curbside parking and called the restaurant to advise I was here. The number just kept ringing so I hung up after 5 minutes. The app said my order was complete so I went into the restaurant to pick it up. 5 people were waiting by the bar waiting on their take out as well. One guy grabbed a server as she walked by and she told him " I'm sorry we can't give u a refund you have to work with Uber to get that. He stormed out. Another person came in. The cooks kept loading take out on the top shelf, you could tell because it was in to go package versus the plates of food on the bottom shelf. The servers just kept walking past all of us waiting avoiding making eye contact and taking plates from the lower shelf to their sections. I finally grabbed a waiter and said the app says my order is complete can u please provide it to me. He said I'm sorry we don't have anyone working take out now. I asked can I just go grab it then looks like a ton of orders are up there. He said no. I asked the obvious so your going to let all of the take out food just sit there while all of us are waiting here, he said sorry and walked away. So I walked out. When I got home I looked on the app for a place to give feedback and it generated an email. That's was Friday, says a lot that no one has gotten back to me yet. Why would you let people order takeout if you have no one working it? It's an app just turn that feature off! I am beyond mad at this point not just the experience on Friday but almost worse is the lack of response from the email sent. Do not order to go from this place!!!!!!! read more

Got food to go after work. Always easy to order and ready when arrive. And close to home. Food is good for carryout. They are also open for dine-in. read more

This place is awesome! I was greeted at the door in a timely manner, Kevin took care of my order right away, food was amazing! Great presentation, I would definitely come back again! read more

Ruby Tuesday - 6 oz sirloin. Yummy! - American Near Me - Hopewell, Virginia

I had the best experience here for lunch. Our waitress was pleasant and happy to be at work. She just made our whole experience great. The food was great and made fresh. I don't think I'm ever disappointed when I come here to eat. read more

Avoid if you don't want to eat dairy on everything Was going to order baked potato and some cooked broccoli but the server said the broccoli is cooked in butter, calories I don't want, and the potato was brushed with butter. So we were going to order pretzels and were told the pretzels were coated with butter and the mustard had dairy in it,too. So we ended up getting just the salad bar. Service was spotty and slow, salad bar was not labeled with what had dairy. Will not visit this chain again. read more

Ordered some food to go. Hickory bbq chicken with mash potatoes and zucchini. I also ordered the tempura string beans. It was real simple to create an account and place my order online. I really liked that I could choose the pick up day and time from the online ordering system. My food was ready on time. Only thing I didn't like is that there to go containers don't have holes in them for the steam to escape which caused the tempura string beans to not be as crispy as they usually are. Everything else was delicious! read more

So I pulled into the Ruby Tuesday parking space thinking that I was going to give them my business by placing an order. The phone rang and rang. Finally someone answered and put me on hold once I told them I wanted to place an order. The lady left me on hold. 5 minutes later I called back again. She put me on hold again so I gave up and left. Guess who has just lost my business for good. If I could give them less than 1 star I would. Just for that kind of treatment of me when I was trying to spend my hard earned dollars there, I hope they go out of business. read more

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Went in for reduced price of salad bar. Sad, really. One waitress/bartender/hostest for the entire restaurant. The salad was wilted on the bar. The crutons were stale. The best thing was the spinach dip. The waitress tried but when people started arriving she couldn't handle everything. read more