The energy is cool here. Real bbq style restaurant. The decor is cool and goes well with the type of food. The service was awesome! It was our first time here and we were taking forever looking at the menu. The staff were very helpful and made great recommendations. Now, the food! It was pretty damn good. I'm a fat guy at heart and well, actually I'm just fat. The platter I ordered was so dope. The BBQ chicken sandwich wasn't big but it made for that with the flavor! It was crunchy and tasted awesome! Nice juicy white breast, it was ittie bittie, but I'm that committee. The fries were smacking and there was a lot. The chicken nuggets were fresh and crispy. The BBQ sauce and special sauce they gave me were freaking delicious. I poured some of it on my pillow because I knew I was going to dream about the food and chew on my pillow. My Coke float was perfect! It had the right mixture and the soft serve was on point. I gave this place 5 stars because you know what you're getting, it's open late as hell, and finally it's a great change of pace from the normal westernized fast food garbage that gave diabetes to the Middle East and Japan. If you're in Virginia give this joint a chance. I purchased food for the wife and pigs and it was $38 clams. Too dope read more

Cook Out - Platter combo; BBQ chicken sandwich with fries and nuggets - Barbeque Near Me - Hopewell, Virginia

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Honestly can't speak bad on the food you know what your getting when you go to fast food it wasn't bad but wasn't amazing. The restaurant was extremely well kept and clean the service was fast but not the friendliest. read more

Normally don't have a problem with Cook Out's food. For some reason the Barbeque sandwich was dry, even with hot sauce and coleslaw. Service was quick considering when I got there the line was out the door. After the line died down it was somewhat quiet. read more

Cook Out - Barbeque sandwich with coleslaw and hot sauce. My 2 sides French fries and onion rings. - Barbeque Near Me - Hopewell, Virginia

Walked in, zero customers inside (at 730 PM that's a sign). Stood at the counter for at least 9 mins, absolutely didn't even recognize me. Not ONE customer in line nor the store. Ordered and dude took my money, turned around and got on his phone. Had to ASK HIM for my tea. Never going back to this place. read more

Being from Maryland whenever I see a cookout, I have to get the hush puppies and a shake!!!! We get other things but those are high on the list. The workers were friendly during our visit around 10pm so we appreciated it and it's a new location per my family member that lives in the area. read more

Just horrible customer service go and see for yourself foods good though cooks know what they doin. I just find it so weird I come somewhere to spend my money for your employment place and that's how they pay you so why would you wanna be rude and ugly. I'll wait another few months to try and come here again she'll be fired working at Wendy's next door by then lmaoo read more

I was SO ready for this location to open. The drive thru was speedy and the food was great. We got the platters, one 2 corn dog tray and one burger tray with teas. The food was cooked well, and the teas were perfect, not too sweet and didn't taste like they had been sitting all day. This location is also an inside location unlike the colonial heights location. read more

The food was good. Service was good. My ice cream shake was very good and not e pensive like other places.

5he woman in the drive thru speaker is beyond rude and pushy. I asked to add tomato to my burger because it costs extra and she said, "didn't you already say you wanted everything?" My onion rings order consisted of 4 onion rings. I DIDN'T EVEN GET MY TOMATO! I might give a wet willy to the person that raced about how good this place was! What a waste of my weekend splurge meal The fries were great! Might be my favorite in the area! read more

This food was honestly disgusting. The sandwich smelled like a dirty diaper and the fries were sad. Never coming back read more

Cook Out - Pulled pork sandwich. - Barbeque Near Me - Hopewell, Virginia

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We love cook out! The place is clean! The food is yummy! Customer service is ehhh- they seem to hate their jobs but it doesn't keep me from going. I just keep trying to kill em with kindness read more

This was a very disappointing experience. The staff were rude and appeared bothered, the service was poor, and the overall cleanliness was lacking. Customer service and hygiene standards need significant improvement. But most importantly is the customer service they hate their jobs and reflect it onto the customers LOL! Never eat here unless you want people to project their own insecurities and disrespect you while you order! read more

Drive thru is super quick, really cool that this location has the dining area as well. This is the spot for quick, cheap, and greasy but you definitely get your money's worth. Had a blueberry milkshake, spicy chicken sandwich, fries, and nugs for nine dollars. Staff is pretty efficient just make sure you get your sauce at the window!! read more

Burger wasn't even cooked all the way. Raw in the middle. Don't eat here you'll get rude service and raw food.

This place is hit or miss- of course the food is always good for such quick service--BUUUUTT the attitude and atmosphere of the customer service is DISGUSTING!! I swear every time I go through the drive through they have a whole attitude!!! You chose to work there!! Not us! They need to do better with hiring more friendly people who actually want WORK! Then when you go inside to order during normal hours most of the time they are just as rude!! Do better-- it's not hard to be friendly read more

I have been disappointed in food spots before but this is a new low! Got a chicken quesadilla tray and I wish I could post a picture of the quesadilla! I could've found more chicken outside in someone's trash then what they put on my quesadilla! This was below what places do with portion sizes! PATHETIC! read more

The food is generally good and the milkshakes are fantastic. The service also is generally polite and appropriate, One time the cashier was rather inattentive and rude. I am writing about the Hopewell, VA location. I will return as it was one visit out of several that the service could have been better. read more

I write this not based on the food or atmosphere but as a sad commentary of the management at our new Cook Out here in town. My daughter recently went to apply for a job at the new Hopewell location. She had been really excited about applying there for her first job experience. Almost every time we passed it, she'd comment about working there someday soon. She went in to turn in her application a couple weeks ago and asked to speak to a manager. The manager looked at her application and asked if my daughter could come in Friday at 5:00 for an interview. We had a camping trip planned for the weekend, and she explained that she was not available in the evening on Friday. He then asked her to come in on Monday at 5:00, and she agreed to that. We heard about the interview all weekend. She was so excited. We came home from our camping trip, and on Monday she got dressed up (more than normal) and we arrived at the location about 10 minutes before 5:00. My wife and I waited in the car. My daughter texted us that the manager who told her to be there at 5:00 was not there and she was told to sit down at a table. Over the next hour, she sat there, not sure what to do (this being her first experience with an interview). Two employees came to her during that time and asked why she was there. She told them she was there for an interview. My wife and I figured things must be going well as it had been an hour since she went in. At about 6:00 a third employee came and asked her what she was there for, and she again explained that she was there for an interview. He went and got a manager, who came out, asked what her availability was, and told my daughter they were not hiring for those hours right now. My daughter came out crying, not sure what had happened. I wanted to go in and ask why my daughter had to sit there for an hour just to be told they were not hiring for the hours that were already shown on her application, but I was trying to allow her to do things on her own, so we left. I was angry - but angry at her treatment, not the fact that she did not get hired. I called the corporate phone number a couple of days later after attempting to get a contact for a regional or district-level manager. I left a message and a friendly lady from the corporate office called me back within a couple of hours. I explained the situation and they offered to have someone call me. She agreed with me that it was odd and stated that "they are always hiring." It's been a week now and no one has called back. I have given up on the idea of speaking with someone and decided to write this review. Just for more context, one of my daughter's friends was hired just before her experience, and another was hired right after her experience. Both of them were walk-in, on-the-spot hires. I could speculate as to why, but I am trying not to. I want to think the best of people, then things like this happen. But hey, my daughter learned a good lesson - that life is not fair and sometimes people don't treat you right. It's okay though, she found a job the following week at a much better place, and I am very proud of her. I have never eaten at a Cook Out, and unfortunately, never will. Just thought I'd share my thoughts. Treat people right Cook Out. That is all I ask. Cheers. read more

Great Food an the customer service has been excellent! There extremely caring of what you actually are looking for for a take there time taken orders down correctly ! The vibe is laid back like the south read more

So far this place is great, never had any issues with the food!! I hope it stays like this.. and the staff as of NOW is decent.