Service vs high pressure upsell, communication and cost. They come to service or fix something…read more.. not provide you with hundreds of dollars of suggestions of things you should do.

We just had our old air conditioning unit replaced with a new one from Sunland. We had met with…read moreRyan a few weeks prior to answer our questions and get recommendations on what was best for our air conditioning & heating needs and was happy with the proposed plan. Ryan, Tony and Josh arrived as scheduled and were ready to start on this project. Tony and Josh were the technicians who handled the de-installation of the old unit and the installation of the new air conditioner unit. They worked diligently all day and got the new unit up and running by the end of the day and cleaned up nicely afterwards. Ryan came by periodically to be sure everything was going smoothly. We were very happy with their work and look forward to using this new air conditioner especially next summer. Thank you Ryan, Tony, Josh and Sunland! Bob R.

Had a leak in the back by the pool. Tried a leak detection co 1st and they knew there was a leak…read moreand left wanting to charge me to test multiple lines. Dave came over and listened, investigated and fixed the issue in one visit.

Dave came to our rescue one again, when we had a bathroom emergency. An accident in the bathtub…read moreresulted in the water spout completely breaking off---releasing gallons of water everywhere. We contacted our go-to plumber (Dave---Aurora Plumbing) who immediately rearranged his entire (very full) work day, to save us from drowning in our own home. Our bathroom equipment is over 12 years old, and he had to do some quick thinking to analyze the problem and figure out a workable solution. He diligently took on all challenges with patience, creativity and professionalism only possessed by a senior highly skilled tradesman. When he looked up, he discovered he'd spent 3 hours to rebuild the mess, and he NEVER COMPLAINED or stopped working in all that time! Dave is a great listener, communicator and ally in our quest to conquer our plumbing problems, and we're with him till he's at least 90 years old! Thanks again and again for all eternity Dave and Aurora Plumbing!

Jason, AJ, and their team get 5 stars across the board from me!…read more Friendly, knowledgeable, communicative, genuine, and stand up folks. Some of the most sincere technicians I have hired. I connected with Jason originally when dealing with a toilet leak. They were able to resolve the issue quickly and efficiently, and bonus points for being kind to my dog! Several months later, I had questions about updating a main line valve. Jason answered all of my questions and explained things to me in layman's terms so I felt confident I understood what was being done and how the plumbing would operate. When Jason came out for the appointment that week, he arrived on time and made the update for me (and left me with a bonus pressure gauge since I didn't have one). That day, I asked if he could come up with an invoice for another upgrade I was considering and he obliged. That next week, he came back and completed project that was on my "to do" list for months! To my dismay, a couple days later, I noticed something had gone wrong that could be related to the upgrade he did. I texted him thinking it could be related but also communicated I was unsure. He immediately scheduled one of his staff to come out that morning to come take a look and do the repair. And to my surprise, Jason resolved the invoice for the final repair as well. I can't recommend these guys enough! The value aside, which is very fair having done my research, these individuals are hard-working and have my business in the future!

Quick response, reasonably priced, courteous and professional for any plumbing need.read more

If you need a plumber, Especially if you live in the west valley - call Authnetic Plumbing…read more.. Eddie will take wonderful care of you.... Responsive /good communicating - which is hard to find these days..

Toilet and bath tub backing up. Authentic was prompt, professional and very reasonably priced…read more A second service request for another toilet that would not flush was received with same day service and no charge due to the call having been easy and short. Eddie Castillo showed a high grade of compassion and empathy when I mentioned that my son used to help me with these type of issues but he had recently passed away. I recommend this company highly. They will definitely be my plumbers for all my plumbing needs in the future. Maria Brown. Sun City.

I could not possibly speak more highly of my technician, Francisco, and for that matter, The Aussie…read morePlumber and Coy, another technician who helped Francisco for a few hours. I called The Aussie Plumber after receiving an obscenely overpriced quote for a water heater conversion to a tankless system from a bigger company. Francisco was so incredibly knowledgeable, professional and personable. He explained the scope of work needed for the job, (unlike the previous company whose technician kept saying he was new to the company and didn't really know how they did things yet) and gave me a quote which included the brand of the water heater, (again, the original plumber I got a quote from did not explicitly name the brand but said it was an 85% efficiency, 4 star unit.. Aussie plumber installed a 97% efficiency unit.. there is a $600 tax credit for 95% or greater.. so there is another $600 I would have missed out on if I went with the original bid). When all was said and done, I got the new water heater installed same day for THOUSANDS less plus the $600 tax credit. Francisco was courteous to me and my rebellious puppy and extremely respectful of my home. I have zero complaints and complete appreciation. Thank you Francisco... and Coy and The Aussie Plumber

Aussie came out the same day to service our water heater. We needed a replacement for a previous…read morereplacement- Todd was our service person and he was terrific. The company worked with us and we appreciated their clear explanations and understanding. I highly recommend this plumbing company.

In the 10 years in our home we haven't needed a plumber as we are fairly handy ourselves. Noticed a…read moreleak in our master bedroom and knew we needed to call someone. Joel was out at our house in about an hour and solved the issue. Super fair pricing, especially since it was same day! Highly recommend and have already texted all the neighbors around us to share his info as well!

Clogged kitchen sink on Thanksgiving! Joel was a life saving- showed up in 20 minutes and fixed the…read moreproblem. Highly recommend!!!

The Way Cool Plumbing & Air team did such an incredible job installing not one but TWO new AC units…read more& TWO new furnaces in our home in North Phoenix. Chris and Kyle both were integral in getting this project taken care of for us. We were nervous about the cost and getting the units installed but the team worked with us on both those concerns. They were understanding of our budget and were creative in finding a way for us to stay within our comfort zone. Also, they were quick to get the units installed. We were concerned that we would be without AC for a week but Kyle was able to get us on the schedule a day later! Jorge and his team doing the installation arrived right on time and I really appreciated the e mail & text notifications of who each of the installers were that were entering my home. They were very tidy and thoughtful with the installation and from what I can tell they did an incredible job! Our house is nice and cold! I would totally recommend the Way Cool team if you have any AC maintenance or need a new installation! Thank you Chris, Kyle, Jorge and team! We really appreciate you guys!

Excellent service, AGAIN, from WayCool Plumbing. Shout out to Chris and Cameron for being so…read morecourteous and efficient. It was a pleasure doing business with you.

Thank you so much for your help today. We had a leak in our ceiling and you fixed it quickly and…read moreprofessionally. We can always count on you for all our plumbing problems. All of us that Keepsake Trophy thank you for keeping the water flowing.

Tiki Plumbing repiped my home; quality work at a reasonable price. We were so impressed, we hired…read morethem to "redrain" our home as well.