Great service and very professional I will definitely bring my car there in the future read more

They treated us poorly when servicing our smart car. Got it back filthy with grease inside, they overcharged to diagnose the issues, and did nothing to solve the problem. We're never going back there again. read more

Rubens was a great experience they went above and beyond fixing things on my car that I didn't even tell them about. when I brought my white ML350 in I was sad because I love her and didn't know if they could fix her. But they did and even gave her a bath . Everyone we talked to was super sweet and knowledgeable They go the extra mile 10/10 would recommend!!! Go see Rubens You wont be disappointed!! read more

Thank you to JP and Eric for your exemplary kindness and service. I pulled in with my tire pressure light flashing and they swiftly checked my tires for damage and corrected the pressure level. The stunning vintage and new imports filling the lot were a sight to see while I waited. Great service, kind staff! read more

Rafael is very knowledgeable and talented! We were not able to get a 2013 VW bettle engine harness because they are on an infinite back order! Rafael not only fixed the damaged harness, but he discovered why the damage happened and fixed the issue, which was caused under the previous owner. He also fixed other issues that needed to be addressed. Rafael is an expert and very knowledgeable. We highly recommend him. Also, when we picked up the car it looked beautiful! It was immaculately cleaned! read more

This place is run by honest and intelligent individuals. They are fair, compassionate and highly competent. I've been to dealerships that spend a fortune asking about how I was treated , after the fact. Unfortunately they don't hold a candle to Rubens Imports. Their contribution to others not so well off ( they are constructing an orphanage) is just typical of their caring and compassionate demeanor. Everyone needs a good mechanic and a good mechanic is hard to find. At Rubens it's really a lot more than that. Yes you can you and will have a great mechanic but the experience of working with high-quality individuals is what really stands out. read more

I bought a 2014 Porsche Carrera S convertible from JP two weeks ago. He is very personable yet very professional, and I enjoyed the interface with his master mechanic RAFA. They inspected the car for me to show there were no leaks or issues, to show their integrity, about a week after I got the car, the Bose amplifier was causing an issue with the battery, and they promptly found the problem and are sending it back for repair. I look forward to many years of them servicing my car, and I truly recommend them to anyone who wants some straight shooters who are great to deal with . read more

I have been a customer for over 20 years and they are great. The entire team goes above and beyond in terms of customer service and professionalism. They are very honest and financially fair. I highly recommend Ruben's if you need any work done on any of your cars - Mercedes. Toyota's etc. read more

I bought a used clean Mercedes E350 from Rubens and couldn't be happier with the car and overall experience! I dread used car dealerships and the haggling that goes back in forth since I'm not a car guy per se. These guys restored my faith in the business by being honest and more than fair, they were actually generous. Prior to purchase I wanted to have the car checked out by someone who knows cars. They allowed the car to be driven to the place of my choosing where the guy did a thorough inspection from bumper to bumper. He is a trusted family friend with 25 years of experience with Mercedes Benz and came back with an in-depth report. Happy to say it was all positive feedback with affirmation that I was getting a good car and a very great price. Once again, I couldn't be happier with my decision after being in the market and searching for over a year. These guys doing good business now have a loyal customer for life, I highly recommend to check them out! read more

Rubens Imports - Mercedes Benz E350 Benz - Auto Repair Near Me - Dana Point, California

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Great place been using them from almost 10 years. I would strongly use them. They are professional and very personal and have always helped find problems and issues that come up with our Mercedes. Great place to take your car for servicing!! read more

I have been a customer of Ruben's Imports since I moved to Dana Point 3 years ago. Jaime always goes the extra mile to service and repair my Mercedes! I trust him implicitly. read more

My car was here for half a year and they put used parts on my car and they also wrapped my car in two days but left bubbles and they also dented my car my father threatened to sue but they didnt seem to care i would not recommend this place at all. read more

You cannot go wrong bringing your vehicle to Rubens. They are honest, do great work and your vehicle is in good hands. We have brought our S550 in several times and racked up some pretty big bills due to the age of the car. We were getting ready to sell and the starter went out. They fixed that and then called on a Friday morning that the radiator had a leak and had to be repaired. They felt so badly because of the former work we had done to have the car last another year, that they actually put two guys on it, sold the parts at cost and gave us labor at cost. They had the car by close of business for the weekend. Who does that? We will be life long customers and they have earned our respect. read more

Jaime and the Services Team took my call within a day and looked at an issue on my car, then fixed it so quickly that I did not have time to run other errands by foot. It was such a pleasant surprise. This team is thoughtful and considerate, so I'll return for my repairs and maintenance moving forward. read more

I highly recommend this place. I needed a new car quickly. JP was amazing to work with, super responsive, and helped me find a great car in my budget. I'm new to the area, and am very glad to have found a go-to spot for service and purchases. Thanks JP! read more

Normally don't write reviews deliberately. But Ruben's was really disappointing. Moral of the story they only actually work on what's profitable for them. Took my mint low mileage '01 e430 sedan to get diagnosed for a throttle problem, and after 3 days of little contact and racking up my odometer, they finally determine there is "something wrong with the transmission" and they need double the price of a diagnosis just to look into the whole reason my poor classic was even there. Had a family member bring in their own newer, naturally more unreliable front wheel drive Mercedes sedan for a quick service and they were finished within a few hours, with a conveniently surprising complimentary washed car making the deal seem even sweeter. Both were picked up this morning and the one with an actual problem will be sent to the dealer. Just another one of those shady garages that has hidden biases over their own customer base. They probably were in their heyday 15 or 30 years ago, but after apparently being put under new ownership, those days appear to be long gone. read more

PSA: This is to acknowledge a great customer service experience I had this week with Ruben's car service in Dana Point. I have a car issue that neither the dealer or the computer recognizes. I heard good things about Ruben's so I decided to ask for a second opinion. I left my car there for several days. They repeatedly test drove it trying to recreate the problem. They were friendly, acknowledged me by name every time I called or went in, and took the situation very seriously and counseled me throughout the entire process. I picked up the car today and it was freshly washed and cleaned inside as well. Although they were not able to re-create or identify the problem, they were ultimate professionals, and I intend to return there in the future for all service needs. They had quoted me a price to analyze the issue, but because they were not able to, they waived the fee, which is something my dealer would've never done. They are family- owned and have been in the area for generations. I want to give them a huge shout out today because I believe they went over and above my expectations, which is rare today. read more

I had a great experience today. I needed breaks. The check in was fast and they had a courtesy vehicle ready for me. When my car was ready they called and it was faster than I expected. Great service, reasonable prices, and complementar coffee in the lobby. I Will keep coming back. Thanks JP and Rafa! read more

Rubens Imports - At Runebs they treat me like family - Auto Repair Near Me - Dana Point, California

Honest beyond measure. Much less expensive than the dealership and a car wash included. Will always come here for my Mercedes Service.

My Dad took my 350 ML to Laguna Niguel Mercedes with faulty blinker lights and he was quoted $420 just to have a diagnostic check and estimate before giving him the actual cost of the repair! He had to wait the whole weekend, until they could tell him by Monday afternoon what was wrong. On Monday, fortunately, he discovered Rubens Imports while driving on PCH. He stopped in, was cordially greeted in and was told that his repair would be immediately taken care of and their mechanic after spending over 30 mins working on the lights, repaired the problem and told my Dad that was their courtesy service. This is why I'm giving *****5 stars***** to Rubens Imports and will trust them for our future services! read more

Thank you guys for amazing service! We had a flat tire, but the specialists quickly fixed it, despite the fact that their working day came to an end. We appreciate your professionalism and perfect work! Highly recommend this place. read more

I was referred to Ruben Imports after a failed repair attempt at a Mercedes Dealership. I was helped by a gentlemen named Jaime who was very helpful and understanding. This small business not only cares about their customers but also ensures to deliver quality work. I will be returning for my maintenance and repair for sure! Thank You Service Department at Ruben Imports. read more

JP was very helpful. Found my Mom her dream car, good value, all the bells & whistles. He is very patient & helpful in teaching her all the features of the car. Our family has been going to Ruben's for over 30 years whenever they have problems with the cars, they help us solve the problem. We really feel comfortable working with the guys at Ruben's. Thank you read more

These guys did a better job at servicing my sprinter than MBLN, gave me a free loaner, did it in one day, and even gave me a loaner! Did I mention it was half the price?! Great team! read more

I've been so surprised with this service. Fast, quick, they're just helped me with everything for the limited time! JP was awesome! I didn't expect this kind of attention and help' I am very appreciate! Thank you !!! read more

So nice to find good people working for good businesses, especially when it comes to auto and mechanic work. I took my Audi to them because the I had an issue that was going to cost way too much to fix at the dealer. They found the problem and were super nice and helpful in helping me get it fixed. Unfortunately the work that needed to be done, they didn't feel comfortable going (taking apart and welding back together) not because they couldn't, but because of how much it would cost me! With so many people out of work these days, added costs in life are not as easy to fix as the once were. They were nice enough to recommend another shop, not of theirs, but a place to get it fixed correctly and cheaper. They barley even charged me for the work they did and for moving and handling my car for a few days. Thank you Rubens Imports for helping us out and for being very professional and easy to work with. read more

With several bad experiences at dealership service department around Orange County, we have been bringing my SL550 to Ruben's for a year and a half now. I am extremely happy with the work that the guys have done on my car. I can't say enough good things. My car leaves the shop in much better and cleaner condition than when I dropped it off. I highly recommend this place!! read more

Found these guys on yelp and super thankful I did!! Got an oil change and a car wash! GREAT service!! Thank you Rubens Imports!!

Raphael and hymie are awesome I've taken my car here 4 times now and they have always exceeded my expectations Would definitely recommend them read more

Recently sold my car with them via consignment and got top price. Super east deal. Thanks to JP

I've passed by Rubens for many years and always thought to myself they must be an expensive repair shop since they are on PCH. I was in search of a new Indy and thought I'd give them a try after doing plenty of research and reading all the positive Yelp reviews. I am glad I did, Jaime and the team really took care of me to discuss and diagnose the problem and show me what was wrong before I agreed to the repair. Their prices were better than 3 other shops I called for a quote as well. Thank you for being honest and having integrity!!! read more

I was looking for a new(er) vehicle to purchase or lease. I have always wanted to see what Rubens imports had to offer - I live in Dana Point - and looked through their inventory on their website. I noticed a used 2011 Mercedes that had a great price, unbelievable low mileage and was a good looking vehicle to boot! I emailed them through the web site and JP, the sales manager, got back to me within a few minutes. I spoke with him and we filled out my paperwork over the phone. Got my financing and virtually all paperwork done in about 15 minutes. Picked up my car at 5:30 that day. I was only at the dealership for 25 minutes. Fantastic dealer to work with and through - I will come back! read more

Rafael challenged a diagnosis/quote I was given for an issue I was having with my car which ended up saving me $1000!!!! He drove the car with me and then showed me exactly what the issue was using a very crafty mirror-gadget-thing. He might as well be an Audi dentist! read more

Rubens Imports - Auto Repair Near Me - Dana Point, California

I have been taking my 1999 Pontiac Trans Am Firehawk to Reubens for at least 10 years and the service has been exceptional. My car's Service Engine Soon light came on. I brought it in and they told me my A.I.R. pump (smog) needed replacement along with a circuit relay and check valve. There was a $150 diagnostic fee. GM has discontinued making the smog pump which made finding the part replacement difficult. I had the car smog tested( $63) and it passed everything but the functional portion. The car now needed to be checked out by a licensed Star repair shop. Took it to Laguna Auto Service center and they said there would be a $300 diagnostic fee. One day later the car was ready to be picked up. The cause of the failure was the A.I.R. pump fuse was blown($9). The car was smog checked again($63) and it passed with flying colors. Unfortunately Reubens got it very wrong. A $9 fuse cost me $450 in fees and $63 for additional smog test due to the fact Reubens could not diagnose the A.I.R. pumps' blown fuse and instead recommended that I replace parts that were in fact not defective. This is how you lose customers. read more

Recently took my 2005 Dodge Sprinter Van with a 2500 Diesel engine. I was towed to the property after another so called mechanic botched a repair on my turbo.... I have finally found a honest, knowledgable mechanic shop. Rapheal took the time to teach me what was going on when my engine was taken out. Always called to keep me in the loop when something was found and invite me down to take a look... Even though my repairs took some extra time, they had a loaner Mercedes for me to use. What more could you ask for..... I will feel much safer driving cross country, knowing my van was thoroughly gone thru and repaired. They even touched up my hitch and wheels with paint.....no charge.. I will stick with this family run business.......they did great by me...;-) read more

Rubens Imports - Enjoying my Van at Jalama Beach. - Auto Repair Near Me - Dana Point, California

JP is the best !! Was not even looking for a Mercedes and a preowned one at that. Actually I was in the market for a Z4 (being a BMW driver). Thought I would stop by this dealer to look at the cars they had in stock. I test drove a E class Mercedes's and the next day I came by to drive it again and ended up buying it. Being my first ever preowned car and Mercedes I'm more than impressed of the "like new" condition and how quiet it runs and drives down the road. JP is super nice and professional. He gave a great car at a great price. The prices here are more than fair. I plan on buying a car from him again. JP is very trust worthy. I LOVE the car I bought here!! Thank you very much JP!!! read more

Rubens Imports - Love the car !!!! Thank you JP! - Auto Repair Near Me - Dana Point, California

The best service shop for Mercedes. I trust them and they always do an excellent job. I have an older G wagon and they always fix what needs to be done. Excellent service!! read more

This place is so great. Technical skills and awesome customer service for a fraction of the cost of a dealer.

I love the local laid back vibe. They made the car buying experience easy and stress free. The dealership has been serving the area locals for over 40 years. They understand that their reputation and word of mouth in the community is critical to their success. They are transparent and straightforward. No haggling or "let me check with my sales manager" sleezy sales tactics here. I purchased a beautiful BMW that I never thought I could afford, but they made it happen. The monthly payment is less than my KIA and my down payment was minimal. JP and Thomas were a pleasure to work with and made my car buying experience fun and relaxing. Thanks guys! read more

This place is definitely the place to get your car! We just got our 2nd car yesterday from them. Each time we have been here for regular service they are just as nice as when we are purchasing a vehicle. This time we had Thomas helping us & he totally hooked us up! This is not your regular kind of dealership where you feel pressured! Thanks you guys! I love, love, love my car & will be back when we will need another! read more