ABHORRENT CUSTOMER SERVICE!!! Lady in all black, found out she is a manager, is the RUDEST PERSON I've EVER dealt with at a restaurant, especially when they were 100% in the wrong! They didn't have my order and claimed it never came in at all (I ordered directly on their website)
From the start, She was intentionally being catty and aggressive with me, insinuating that I was lying about making the order, or ordered from the wrong restaurant and wouldn't tell the chefs to start making the food. I asked her 3 times if she could get the kitchen to go ahead and start making the food since I had clearly shown her my proof of ordering/paying. Y'all... SHE SAID NO!! She literally refused to tell the kitchen to start making the food because she wanted to "find out what was going on". even though according to my order confirmation emails, it should've already been ready well before I arrived.
I was waiting for 15 min before she finally decided to tell the chefs to even START making my food. As a previous restaurant owner myself, this is absolutely abhorrent customer service for someone who showed you proof of the order and payment. Your first priority should be rushing that order and getting your chefs to work on it as soon as they can. The restaurant was nearly empty, so she absolutely could've prioritized it. She chose not to. If that happened under my watch, I would be offering that person at least some water or a juice or something. I was the type of owner/manager that would offer a free dessert or something for their troubles. But at the very least, BE KIND and get the kitchen to make the freaking food.
After 15 min, she finally gets them to START making the food, about 20 min in I asked for a side of spicy mayo, she tells me it will cost me $1.
I ask her "so even though I'm dealing with all this and waiting so long, you still want me to pay for this $1 Sauce?" And then she says with this creep smug look "well sure I could give you the sauce for free if you were actually being reasonable."
I seriously felt like I was about to CRY bc it felt like this woman was intentionally trying to agitate me, bully me, and then paint me as a bad customer when I was being incredibly reasonable, and didn't say ANYTHING that whole time other than- showing receipts multiple times that I did in fact make an order and pay for it, and asking a couple times in the first 15 minutes if she could ask the chefs to start making the food. (I was soooo hungry, and I truly exercised all of the patience in my being to stay calm and keep waiting because I was too starving to leave without any food)
At the end (25 min into my wait) I think she started recognizing that I was NOT going to flip out the way she was poking me to do and tried to be more normal ish, and (get this) she claimed that they DONT HAVE A WEBSITE so she doesn't know how I ordered online. Really convenient for you to say that suddenly almost 30 minutes later, when you realize that you were aggressive with me for no freaking reason, you tried to make up some random excuses. It's also the dumbest thing I've ever heard. You obviously have a freaking website.
I was there for exactly 30 minutes, just waiting on a pickup order that was put in 40 min before I arrived. I should've been walking in for one minute grabbed my bag and left. As a restaurant owner myself, I understand the food business can be stressful and sometimes orders can get missed. But how it was handled by this manager was an embarrassment to the restaurant and everyone else that worked there. She is not cut out for managing in the hospitality industry. She never even gave an apology for the mix up. She didn't even offer me a water while waiting. read more